Wrong Grocery Delivery Complaint: PTE Write Email Question with Sample Answers - Page 3

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You ordered weekly groceries online and received several wrong items, including a few that you are allergic to. Write an email to the grocery service. Your email should include the following three themes: - order details - potential problems - request for refund and preventive action for future orders Include all three themes and provide supporting ideas.”

30 community answers with AI feedback

SCORE 8/15

Grocery Service Team, I hope this email find you well, I am sending this email to you, because I have ordered some groceries items in your store, but it is very bad experience for me because I received several wrong items, including a few that I am allergic to some items so I return the order and please refund my money and preventive action for future orders and consider that do not do that again. furthermore, please understand the order's and gave the costumer right items. Thank you, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Task partially addressed with all themes mentioned but lacks detail and clarity.

Grammar:

Noticeable grammatical errors present, affecting readability.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but ideas are not clearly connected.

Email Convention:

Email conventions used inconsistently, with informal tone and missing greeting.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 7/15

Hi, I recently ordered groceries from your store and have been doing this since past few months, however I received several wrong items and others were of bad quality that caused allergic reaction after consumption. The order was placed on 2nd June at 12PM with a total of 9 items in the cart out of which 3 items were missing and 2 were of bad quality, so kindly issue a refund for the impacted items. If your grocery service is going to repeat such mistakes then it will break the trust of your customers, ultimately impacting your relationship with repeat customers. So, it would be great if an additional quality check is done before delivering the items to customers in order to avoid issue with future orders.
sparkle icon

AI Feedback

Form:

Form score is 1

Content:

The email addresses the task with some success, covering order details, problems, and a refund request, but lacks depth in supporting ideas.

Grammar:

There are several grammatical errors, such as incorrect verb tense and missing articles, but they do not significantly impede understanding.

Spelling:

There are no noticeable spelling errors, ensuring good readability.

Organization:

The email has a basic structure and a generally understandable order, but transitions are minimal and the flow could be improved.

Email Convention:

The email includes a greeting but lacks a subject line and closing, and the tone is somewhat appropriate.

Vocabulary Range:

The vocabulary is limited, with some appropriate words, but lacks precision and variety.

SCORE 7/15

Dear Team, I would like to bring to your notice that I bought few grocery items from your stole and along with that received few wrong items. I have been one of the old customers of the store and regularly buy products online. This time due to service team negligence, I have received wrong products in which there are items I am allergic to such as cheese and peanut butter which can lead to major health concerns. I would request you to please look into the matter and refund the amount or replace it at earliest with correct items. Also, being an old customer i would suggest your team to cross check items carefully and then deliver. Looking forward for your response. Thanks & regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 1

Content:

All themes are addressed with supporting ideas.

Grammar:

Noticeable grammatical errors, but readability is not hindered.

Spelling:

Three spelling errors noted: 'stole' instead of 'store', 'i' instead of 'I', and 'Thanks & regards' should be 'Thanks and regards'.

Organization:

Some organization present, but transitions between ideas are not smooth.

Email Convention:

Correct email format with appropriate tone and structure.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision.

SCORE 7/15

Hello Sir/Madam, Firstly, I had ordered my weekly groceries on 25 may 2026 from the website and the purchase of the order is $520 including delivery. I have received lot of wrong products. Also, I had received few items i am allergic to like diary products and wrong items like i ordered olive oil but i received vegetable oil and lot more out of 42 items i got 5 items correct Furthermore,I think the order was wrongly delivered Please refund the amount that i spend and next time please make sure sending the correct items to avoid such cases. Please look into this issue and provide the refund at earliest. Thanks & regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

The email addresses the task with some success, covering order details, problems, and a refund request, but lacks depth in supporting ideas.

Grammar:

There are several grammatical errors, such as incorrect tense usage and missing capitalization, affecting clarity.

Spelling:

There are more than two spelling errors, such as 'diary' instead of 'dairy', impacting readability.

Organization:

The email has a basic structure with an introduction, body, and closing, but ideas are not well connected and transitions are minimal.

Email Convention:

The email includes a greeting and closing, but lacks a subject line and the tone is somewhat informal for a complaint.

Vocabulary Range:

The vocabulary is limited and lacks precision, affecting the clarity of the communication.

SCORE 7/15

Dear Sir or Madam This email is the references of my recent online purchase of groceries item from your store. I had received my order on time but also received some wrong items. Firstly, I had ordered wheat pasta but wrongly received white floor pasta. The white floor is allergic to me, you negligence will be created trouble for my health. The size of bread was ordered 500 gm of 4 packets ,unfortunately received only 2 packets of 250 gm each. You are requested either arrange refund or replace the said items and be conscious in future. looking forward for your positive response. Thankyou. Regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Task partially addressed but lacks detail on preventive action for future orders.

Grammar:

Noticeable grammatical errors, such as 'the references of' and 'you negligence'.

Spelling:

Three or four spelling errors, such as 'Thankyou' and 'looking forward for'.

Organization:

Some organization present, but lacks clear transitions between ideas.

Email Convention:

Inconsistent use of email conventions; missing subject and some informal elements.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision, e.g., 'white floor' instead of 'white flour'.

SCORE 7/15

Dear Sir, I am writing this email to you regarding some wrong items, which i recently ordered for weekly groceries online and received several wrong items, such as sugar, wheat flour. I am allergic to these items. I would request to you please take these all items back and refund the money in my account. I also give a humble request to you and your staff members will please make sure about all items are right , meanwhile match with the order and then delivered fully. Take all the prevention action for the future order. Thank 's Regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

The email addresses the task with some success, covering order details, potential problems, and a request for refund and preventive action, but lacks detailed supporting ideas.

Grammar:

There are several grammatical errors, such as incorrect subject-verb agreement and awkward phrasing, which do not significantly hinder understanding.

Spelling:

There are three spelling or typing errors, including 'i' instead of 'I', 'Thank 's', and inconsistent spacing.

Organization:

The email has a basic structure with an introduction, body, and closing, but ideas are not well-connected, and transitions are minimal.

Email Convention:

The email includes a greeting and closing but lacks a subject line and has an inconsistent tone.

Vocabulary Range:

The vocabulary is limited and lacks precision, with some appropriate words but overall basic expression.

SCORE 7/15

Hello Team, I hope you're doing well, I'm writing this e-mail to make your attention towards the problem I faced toady, I ordered groceries from your app and got many wrong products as well as there were some products which I'm allergic to, my order details are as follow : ORDER123456789. I personally feel that the problem is with the communication between the store staff as the product mentioned in the order are right but it's delivered wrong, please do look into it. I hope you will refund my amount which I have paid for. Thank you.
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Task partially addressed but lacks request for preventive action.

Grammar:

Noticeable grammatical errors, such as 'toady' instead of 'today'.

Spelling:

Three or four spelling or typing errors, including 'tody' instead of 'today'.

Organization:

Some organization present, but ideas are not smoothly connected.

Email Convention:

Email conventions are used inconsistently, lacks proper salutation and closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 7/15

Dear sir or madam, Iam writing this email with regard to wrong items that are sent today. I have ordered most of the vegetables, fruits and some grocery from your store at 10 in the morning.The items that are sent to me were wrong and iam allergic to them that has created a problem for me. I am requesting you to please make sure to initiate a refund for the items that i have ordered or else send me trhose items at the earliest for the appropriate compensation. I hope this mistake will not happen in future. Yours faithfully, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Task partially addressed but lacks specific order details and preventive measures.

Grammar:

Noticeable grammatical errors, such as missing spaces after periods and incorrect verb forms.

Spelling:

Three or four spelling errors, such as 'iam' and 'trhose'.

Organization:

Some organization present, but lacks clear transitions between themes.

Email Convention:

Inconsistent use of email conventions; lacks a proper greeting and closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 7/15

Hi, Team, This Harsha here, iam ordered some groceries in your store yesterday and the order id is 1608235 value is 1500 INR . I have received several wrong items ,including some allergic items, I’m sharing photos and videos through your app ,so please check that and refund my money.this is not the right way ,how your team will send wrong items .i order whole wheat bread they send maida packet, maida foods is allergic to me .please resolve this issue and refund my money back. Thanks, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Task partially addressed with order details and request for refund, but lacks explicit preventive action request.

Grammar:

Noticeable grammatical errors such as incorrect verb forms and sentence structure.

Spelling:

Three or four spelling or typing errors such as 'iam' and 'maida foods'.

Organization:

Some organization present but lacks clear transitions and logical flow.

Email Convention:

Inconsistent email format with informal tone and missing subject line.

Vocabulary Range:

Some appropriate vocabulary used but lacks precision and variety.

SCORE 6/15

Subject: Request of refund for wrong groceries and medical expense. Hello,hope this email finds you well.I am writing this mail to convey the grocery order which i received is wrong.I ordered soya milk but i recieved cow milk. Firstly,I am allergic to cow milk but i received cow milk instead of soya milk without checking the product, I used it for daily use and after few days my stomach got apset. Furthermore,I went to doctor for my allergy and he charged me thousand rupees for consulting and medicine fees. Additionally,I want to talk to the manger for refund and the amount which i have paid for my medical expense,Please be carefull in future for the next orders. Kind regards,Thnak you for your time. Yours sincerly [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 1

Content:

The email addresses the task with some success, covering order details, potential problems, and a request for a refund, but lacks sufficient supporting details.

Grammar:

There are several grammatical errors, such as missing articles and incorrect verb forms, which do not significantly hinder understanding.

Spelling:

There are three spelling errors: 'recieved', 'apsent', and 'Thnak', which slightly affect readability.

Organization:

The email has a basic structure and ideas follow a generally understandable order, but transitions are minimal and connections between ideas are weak.

Email Convention:

The email has a subject line, greeting, and closing, but the tone is somewhat informal, and the structure is inconsistent.

Vocabulary Range:

The vocabulary is limited with some appropriate words, but lacks precision and variety.

Master PTE with Leap's Self-Prep Course

student enroll count

Students Enrolled

review count

2,411 Reviews

app download banner image
See Course Details

Practise other Write Email questions

Air conditioner complaint

Practice Now

Inaccurate smartwatch complaint

Practice Now

Streaming quality complaint

Practice Now

Master PTE with Leap's Self-Prep Course

See Course Details