Wrong Grocery Delivery Complaint: PTE Write Email Question with Sample Answers - Page 3
Your task
Read the situation below, then write an email of 80 to 140 words in response.
30 community answers with AI feedback
30 community answers with AI feedback
SCORE 8/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Task partially addressed with all themes mentioned but lacks detail and clarity.
Grammar:
Noticeable grammatical errors present, affecting readability.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Some organization present, but ideas are not clearly connected.
Email Convention:
Email conventions used inconsistently, with informal tone and missing greeting.
Vocabulary Range:
Some appropriate vocabulary used, but lacks precision and variety.
SCORE 7/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
The email addresses the task with some success, covering order details, problems, and a refund request, but lacks depth in supporting ideas.
Grammar:
There are several grammatical errors, such as incorrect verb tense and missing articles, but they do not significantly impede understanding.
Spelling:
There are no noticeable spelling errors, ensuring good readability.
Organization:
The email has a basic structure and a generally understandable order, but transitions are minimal and the flow could be improved.
Email Convention:
The email includes a greeting but lacks a subject line and closing, and the tone is somewhat appropriate.
Vocabulary Range:
The vocabulary is limited, with some appropriate words, but lacks precision and variety.
SCORE 7/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
All themes are addressed with supporting ideas.
Grammar:
Noticeable grammatical errors, but readability is not hindered.
Spelling:
Three spelling errors noted: 'stole' instead of 'store', 'i' instead of 'I', and 'Thanks & regards' should be 'Thanks and regards'.
Organization:
Some organization present, but transitions between ideas are not smooth.
Email Convention:
Correct email format with appropriate tone and structure.
Vocabulary Range:
Some appropriate vocabulary used, but lacks precision.
SCORE 7/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
The email addresses the task with some success, covering order details, problems, and a refund request, but lacks depth in supporting ideas.
Grammar:
There are several grammatical errors, such as incorrect tense usage and missing capitalization, affecting clarity.
Spelling:
There are more than two spelling errors, such as 'diary' instead of 'dairy', impacting readability.
Organization:
The email has a basic structure with an introduction, body, and closing, but ideas are not well connected and transitions are minimal.
Email Convention:
The email includes a greeting and closing, but lacks a subject line and the tone is somewhat informal for a complaint.
Vocabulary Range:
The vocabulary is limited and lacks precision, affecting the clarity of the communication.
SCORE 7/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Task partially addressed but lacks detail on preventive action for future orders.
Grammar:
Noticeable grammatical errors, such as 'the references of' and 'you negligence'.
Spelling:
Three or four spelling errors, such as 'Thankyou' and 'looking forward for'.
Organization:
Some organization present, but lacks clear transitions between ideas.
Email Convention:
Inconsistent use of email conventions; missing subject and some informal elements.
Vocabulary Range:
Some appropriate vocabulary, but lacks precision, e.g., 'white floor' instead of 'white flour'.
SCORE 7/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
The email addresses the task with some success, covering order details, potential problems, and a request for refund and preventive action, but lacks detailed supporting ideas.
Grammar:
There are several grammatical errors, such as incorrect subject-verb agreement and awkward phrasing, which do not significantly hinder understanding.
Spelling:
There are three spelling or typing errors, including 'i' instead of 'I', 'Thank 's', and inconsistent spacing.
Organization:
The email has a basic structure with an introduction, body, and closing, but ideas are not well-connected, and transitions are minimal.
Email Convention:
The email includes a greeting and closing but lacks a subject line and has an inconsistent tone.
Vocabulary Range:
The vocabulary is limited and lacks precision, with some appropriate words but overall basic expression.
SCORE 7/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Task partially addressed but lacks request for preventive action.
Grammar:
Noticeable grammatical errors, such as 'toady' instead of 'today'.
Spelling:
Three or four spelling or typing errors, including 'tody' instead of 'today'.
Organization:
Some organization present, but ideas are not smoothly connected.
Email Convention:
Email conventions are used inconsistently, lacks proper salutation and closing.
Vocabulary Range:
Some appropriate vocabulary, but lacks precision and variety.
SCORE 7/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Task partially addressed but lacks specific order details and preventive measures.
Grammar:
Noticeable grammatical errors, such as missing spaces after periods and incorrect verb forms.
Spelling:
Three or four spelling errors, such as 'iam' and 'trhose'.
Organization:
Some organization present, but lacks clear transitions between themes.
Email Convention:
Inconsistent use of email conventions; lacks a proper greeting and closing.
Vocabulary Range:
Some appropriate vocabulary, but lacks precision and variety.
SCORE 7/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Task partially addressed with order details and request for refund, but lacks explicit preventive action request.
Grammar:
Noticeable grammatical errors such as incorrect verb forms and sentence structure.
Spelling:
Three or four spelling or typing errors such as 'iam' and 'maida foods'.
Organization:
Some organization present but lacks clear transitions and logical flow.
Email Convention:
Inconsistent email format with informal tone and missing subject line.
Vocabulary Range:
Some appropriate vocabulary used but lacks precision and variety.
SCORE 6/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
The email addresses the task with some success, covering order details, potential problems, and a request for a refund, but lacks sufficient supporting details.
Grammar:
There are several grammatical errors, such as missing articles and incorrect verb forms, which do not significantly hinder understanding.
Spelling:
There are three spelling errors: 'recieved', 'apsent', and 'Thnak', which slightly affect readability.
Organization:
The email has a basic structure and ideas follow a generally understandable order, but transitions are minimal and connections between ideas are weak.
Email Convention:
The email has a subject line, greeting, and closing, but the tone is somewhat informal, and the structure is inconsistent.
Vocabulary Range:
The vocabulary is limited with some appropriate words, but lacks precision and variety.
How to approach it
- Match the register. Formal for institutions, semi-formal for colleagues.
- Use email structure. Greeting, purpose, details, polite close.
- Cover every point. Address each bullet the prompt asks for.
- Keep it concise. Clear and complete beats long and rambling.
Model Answer
Dear Customer service, I am writing this to express my dissatisfaction with my recent purchase of online groceries order. Several items delivered were different from those I had ordered. More important, some of the substituted products contain ingredients to which I am allergic. This mistake has caused significant inconvenience and raised concerns about my safety, I kindly request that the incorrect items be replaced with the correct ones as soon as possible and that I receive a refund for unsuitable items. I would appreciate steps to be taken to prevent such errors in future orders. Thank You Yours sincerely, [Your Name]