Air Conditioner Complaint: PTE Write Email Question with Sample Answers

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You recently purchased a new air conditioner that was supposed to be energy-efficient, but your electricity bill has increased significantly since using it. Write an email to the manufacturer’s customer service. Your email should include the following three themes: -details of the purchase -your concerns -advice/action Include all three themes and provide supporting ideas”

30 community answers with AI feedback

SCORE 11/15

Subject : Unexpected High Electricity Consumption - EcoCool X123 Air Conditioner Dear Customer Service, I purchased an EcoCool X123 air conditioner (Model: X123, S/N: 456789) from CoolHome on 15 June 2025, attracted by its advertised 20% energy savings. However, my electricity bill has risen by over 30% since installation, despite normal usage patterns. I'm concerned the unit may be drawing excessive power-far above its 1.2kW/h specification-and wonder if there's a manufacturing fault, incorrect installation, or a settings issue. Please advise on troubleshooting steps or arrange a technician inspection. If the problem persists, I would appreciate guidance on repair or replacement under warranty. Thank you for your prompt assistance. Sincerely, [Your Name] [Your Email] [Your Phone Number]

AI Feedback

Form:

Word count (107) is within the range of 50–120.

Content:

Fully addresses the task with details of purchase, concerns, and advice/action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured, logically presented ideas with smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Uses a varied and appropriate vocabulary for the given situation.

SCORE 11/15

Subject: Complaining of increased electricity consumption by newly purchased air-conditioner Hi Sir, I have recently purchased a new five-star rated Samsung air conditioner which is supposed to consume electricity efficiently. However, I have noticed the significantly increased electricity bill since using it. Here is the details of my purchase: Invoice Number: AQ5643209 Date: 02/02/2026 Showroom: Viveks Electronics and Co., Anna Nagar, Chennai - 600036. Model Number: SG1028376 Price: Rs. 45,000/- Rating: Five-star I would suggest to send a service person to do a quality-check of the unit. If the air-conditioner is not of standard quality, I would like to get it fixed or replaced with a new unit. Looking forward to your prompt response. Thank you for understanding. Yours sincerely, [Your Name]

AI Feedback

Form:

Form score is 2

Content:

The email addresses all required themes: purchase details, concerns about increased electricity bill, and a request for action. Supporting details are provided.

Grammar:

Grammar is generally consistent with only occasional minor errors, such as 'Here is the details' instead of 'Here are the details.'

Spelling:

There are no spelling or typing errors in the email.

Organization:

The email has a clear structure with a logical flow from introduction to explanation and request. Ideas are grouped appropriately, and transitions are used.

Email Convention:

The email includes a subject line, greeting, body, closing, and maintains an appropriate tone for a complaint.

Vocabulary Range:

The vocabulary is appropriate and precise for the context, demonstrating a good command of language.

SCORE 11/15

Dear Mr. Johnson, I am writing this email to report on the air conditioner which I bought last week. I purchased the air conditioner on June 29th, 2026, at 7 pm, and the model name is Panasonic 2025 version. The sales representative mentioned that the air conditioner is an energy saver; because of that, I bought this Panasonic air conditioner. Unfortunately, this month the bill amount increased, which was shocking, as I was planning to purchase another one, but the salesperson recommended buying this air conditioner. Could you please suggest an alternate method to solve this issue, or can I look for another air conditioner that is certified as an energy saver? Waiting for your reply. Yours sincerely, [Your Name]

AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details: purchase details, concerns about the electricity bill, and request for advice/action.

Grammar:

Generally consistent grammatical control with only occasional errors.

Spelling:

No spelling errors detected.

Organization:

Clear purpose introduced early, logical sequence of ideas, and smooth transitions.

Email Convention:

Email conventions are used inconsistently; lacks a subject line.

Vocabulary Range:

Good command of vocabulary appropriate to the context.

SCORE 11/15

Dear Customer Service Team, I recently purchased a new air conditioner (Model XYZ) from your company on 10th February 2026. It was advertised as an energy-efficient product. However, since installing and using it, I have noticed a significant increase in my monthly electricity bill. I am concerned that the unit may not be functioning properly or may be consuming more power than expected. I request you to kindly arrange a technician visit to inspect the appliance at the earliest. Please advise whether a replacement or repair is possible under the warranty. Thank you for your support. Yours sincerely, Dr Muhammed Rasil PM Contact No [Your Phone Number] Email :- [Your Email]

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of purchase, concerns, and advice/action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured, logically presented ideas with smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Uses a varied and appropriate vocabulary for the given situation.

SCORE 11/15

Dear Customer Service, I recently purchased your energy-efficient air conditioner (model: XR3453) through your online store. However, since installation, I've noticed a significant increase in my electricity bill, which contradicts the energy-saving claims of this product. Despite following the given instructions to use, the power consumption seems much higher than expected. Could you please provide guidance on why this is happening or if there may be an issue with the unit? I would appreciate your advice on steps I can take to resolve the issue and ensure the product performs as advertised. Thank you for your attention to this matter. Yours faithfully, [Your Name]

AI Feedback

Form:

Word count (99) is between 50–120 inclusive.

Content:

Fully addresses the task appropriately and sufficiently, including all required themes.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured, logically presented ideas with smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Uses a varied and appropriate vocabulary for the given situation.

SCORE 11/15

Dear Sir/Madam, This is to bring to your notice that a month ago, on 15th March, 2025, I had purchased the Whirlpool Air Pro M45 at your store. As per the advertisement online, and assurance from your salesmen, I was convinced that this model is energy-efficient and worth the price. However, this week I noticed a significant spike in my electricity bill and it clearly took me by surprise. Therefore, I would like for a representative from your company to visit my home and check the settings and installation to ensure that this would not continue to be a cause of concern in future. Else, I would prefer to return the item and get a refund. Regards, [Your Name]

AI Feedback

Form:

Word count (115) is within the 50-120 range.

Content:

Fully addresses the task with details of purchase, concerns, and advice/action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured and logically presented ideas with smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Uses varied and appropriate vocabulary for the situation.

SCORE 11/15

Hi Customer service team, I have recently purchased a new energy-efficient air conditioner bearing model no. TH467898, from Samsung store, on 11-Jan-2026. This is a five star air conditioner which I purchased specifically to not have much impact on my electricity. However, my electricity bill has increased by almost eighty percent since I started using the same. This is really concerning to me because I paid 90000/- for the air conditioner only because of its energy saving technology, but this doesn't seem to be working. I request you to provide me the replacement of my current air conditioner, or a full refund amount. Thank you, [Your Name]

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of purchase, concerns, and requested action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Uses a varied and appropriate vocabulary for the given situation.

SCORE 11/15

Dear Sir/Madam, I am writing this email with a concern to update you that I had purchased a 1 ton Mitsubishi AC last month on 23rd March 2025 from your showroom. I have received my monthly electricity bill today and it has shown an exponential increase in the amount as compared to prior the AC usage. The AC has 5 star energy efficiency and according to my best judgement Mitsubishi is a good company which has efficient appliances in order to reduce costs for electricity. I was thus hoping to gain your expertise on this concern and attain solution at the earliest in terms of any tips to reduce cost and energy consumption. Thank you.

AI Feedback

Form:

Word count (112) is between 50–120 inclusive.

Content:

Fully addresses the task by including purchase details, concerns, and request for advice/action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured, logically presented ideas with smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Uses a varied and appropriate vocabulary for the given situation.

SCORE 11/15

Dear Sir/Madam, I am writing to report an issue with the air conditioner I recently purchased from your company. Firstly, I bought this model two months ago because it was advertised as an energy-efficient appliance, and I selected it specifically to reduce electricity usage. Additionally, I am concerned because my electricity bill has increased significantly since I started using the unit, which is unexpected and affecting my monthly expenses. Finally, I request that you inspect the product or advise me on any steps required to resolve this issue. I would appreciate your assistance with this matter. Sincerely, [Your Name]

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with all required themes included and supported.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

No spelling or typing errors detected.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Uses a varied and appropriate vocabulary for the given situation.

SCORE 11/15

Subject Complaint About High Electricity Bill Dear Customer Service, I recently purchased one of your energy-efficient air conditioners from your store. It was installed last month and has been used according to the instructions. However, I have noticed that my electricity bill has increased significantly since I started using it. This is very disappointing because I bought the product to save energy and reduce costs. Could you please explain the reason for this problem and arrange for a technician to inspect the unit? I would appreciate a quick solution or any advice to fix the issue. Yours sincerely, [Your Name]

AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details: purchase details, concerns about electricity bill, and request for action.

Grammar:

Generally consistent grammatical control with no noticeable errors.

Spelling:

No spelling or typing errors detected.

Organization:

Clear purpose introduced early, logical sequence of ideas, and smooth transitions guide the reader.

Email Convention: