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About Us Write Email: PTE Writing Practice Questions with Sample Answers (2026)
Write Email is a PTE Core task: you respond to a situation with an email of about 100 words in the right tone. Covering every point in the prompt matters most. Practice with 15 real situations below.
15 Questions
Practice questions
Attempt each one, then open the sample answer to compare.
Question 1
Read the situation below, then write an email of 80 to 140 words in response.
You recently purchased a new air conditioner that was supposed to be energy-efficient, but your electricity bill has increased significantly since using it. Write an email to the manufacturer’s customer service. Your email should include the following three themes:
-details of the purchase
-your concerns
-advice/action
Include all three themes and provide supporting ideas
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Sample answer:
Dear Sir,
I am writing to express my concern regarding the air conditioner I recently purchased from your brand.
I bought the LGSM02 unit on 15th March 2025 from Modern Sales, mainly because it was advertised as energy-efficient and suitable for reducing electricity consumption.
However, since I started using the unit, I’ve noticed a significant increase in my electricity bill, which is quite disappointing. I am using it as per the manual’s guidelines and expected lower power usage.
I would appreciate it if you could investigate this issue or offer suggestions to improve its performance. If there's a fault, I request a service check or replacement.
Yours faithfully,
[Your Name]
(110 words)
Question 2
Read the situation below, then write an email of 80 to 140 words in response.
You recently bought a smartwatch that claims to monitor sleep quality and heart rate accurately. However, the readings have been inconsistent and sometimes fail to record completely. Write an email to the company’s support team. Your email should include the following three themes:
- details of product and purchase
- issues
- request for action
Include all three themes and provide supporting ideas.
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Complain regarding smartwatch performance
Dear support Team,
I recently purchased your smartwatch from your online store on June 4,2026. The product was advertised as providing accurate sleep quality and heart rate monitoring. However, since I started using it, the readings have been inconsistent, and the device often fails to record data completely.Despite updating the software and following the user instructions, the problem continues.This issue has affected my ability to track my health data reliably on daily basis.
I request that you investigate this issue and provide a suitable solution. If the device is defective, I would appreciate a replacement or repair under warranty.
Thank you for your assistance
Yours sincerely,
[Your Name]
Question 3
Read the situation below, then write an email of 80 to 140 words in response.
You purchased a subscription to a streaming service, but you are having issues with buffering and poor video quality. Write an email to the customer service. Your email should include the following three themes:
-Details of the purchase and issues
-viewing experience
-technical support /refund
Include all three themes and provide supporting ideas
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Sample answer:
Dear Sir,
I recently purchased a monthly subscription to your streaming service on 21st March, hoping to enjoy uninterrupted high-quality content. However, I’ve been experiencing constant buffering and poor video quality, even though my internet connection is stable and fast.
These issues have made it difficult to enjoy movies and shows, significantly affecting my viewing experience. I’ve tried restarting the app and switching devices, but the problem persists.
Please provide technical support to resolve this issue as soon as possible. If the service cannot be improved, I would like to request a refund for the inconvenience caused.
I look forward to hearing from you.
Yours faithfully,
[Your Name]
(108 words)
Question 4
Read the situation below, then write an email of 80 to 140 words in response.
You are planning a weekend getaway and want to invite your friend to join you. Write an email to your friend. Your email should include the following three themes:
-details of the getaway
-activities
-arrangements
Include all three themes and provide supporting ideas.
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Sample answer:
Hi Jane,
I hope you're doing well! I’m planning a weekend getaway to the hills this Saturday and would love for you to join me. We’ll be heading to Morni Hills, a peaceful place known for its beautiful scenery and fresh air.
The plan includes hiking, a bonfire night, and some time to relax by the lake. I’ve already booked a cozy cottage for two nights, and we’ll leave early this Saturday morning and return by Sunday evening.
Let me know if you're free—it would be great to spend some quality time together away from the city rush.
Looking forward to your reply!
Best regards,
[Your Name]
(106 words)
Question 5
Read the situation below, then write an email of 80 to 140 words in response.
You enrolled in an online design course that promised to deliver printed materials within a week. It’s been three weeks, and the material still hasn’t arrived. Write an email to the course provider. Your email should include the following three themes:
- details of the course
- issues faced by the delay
- request for action
Include all three themes and provide supporting ideas.
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Dear Sir/ Madam,
Subject : Urgent request for delivering the pending printed materials.
I am writing to express my concern regarding the delay in receiving the printed materials for the online design course I enrolled in. The course description clearly mentioned that all printed resources would be delivered within one week of enrollment. However, it has now been three weeks, and I have yet to receive any materials. This delay is causing significant inconvenience and affecting my ability to keep up with the lessons effectively.
I kindly request you to dispatch the materials at the earliest or provide a clear update on the situation. Your prompt action will be appreciated.
Thanking you with regards,
[Your Name]
Question 6
Read the situation below, then write an email of 80 to 140 words in response.
You are staying in a hotel for a work trip. The listing mentioned a quiet location, but there is ongoing construction nearby that disrupts your sleep. Write an email to the hotel management. Your email should include the following three themes:
- details of the stay
- problem/issues
- action
Include all three themes and provide supporting ideas.
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Dear Mr. Hotel Manager,
Subject: Complaint regarding poor sleep due to ongoing construction
I am currently staying at your hotel for a work trip and wish to bring to your attention a serious issue affecting my stay. Since my arrival, I have been disturbed by continuous construction noise during both daytime and night hours, which has severely impacted my ability to rest and focus on my work commitments. One of the key reasons I chose your hotel was the promise of a peaceful environment, but this situation has been extremely disappointing.
I kindly request immediate action to resolve this matter or provide an alternate arrangement to ensure a comfortable stay.
Sincerely,
[Your Name]
Question 7
Read the situation below, then write an email of 80 to 140 words in response.
You recently moved into a new apartment and are planning a housewarming party.
Write an email to your friend inviting them to the event. Your email should include the following three themes:
- details of the party
- who else will be there
- what to bring
Include all three themes and provide supporting ideas.
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Subject: Invitation for the housewarming party
Dear Anitha,
I hope you are doing well. Are you ready to hear a good news? I recently moved into a new apartment and am planning a housewarming party! I would like to invite you for it.
Here are the details of the party.
Date: 26.06.2026(Friday)
Time: 8.00 AM to 11 AM
Address: Malibu Apartment, Nallurahalli, Whitefield, Bangalore - 560066.
Map Link: https://googlemaps/ewtywssw
I have also invited Shubha and Indhu for the party and they have confirmed their presence. After the party, lets stay in my place and have a movie night together. So please carry an extra pair of apparels and board games for more fun. Lets party! See you soon.
Yours lovingly,
[Your Name]
Question 8
Read the situation below, then write an email of 80 to 140 words in response.
You recently moved into a rented apartment advertised as having stable electricity, but daily power cuts disrupt your work and routine.
Write an email to your landlord. Your email should include:
-rental details and duration of stay
-impact of power issues
-request for a long-term solution or compensation
Include all three themes and provide supporting ideas.
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Dear Mr. Thomas,
I hope this email finds you well.
I am writing to bring to your notice the frequent power disruptions in the flat that I rented from you on April 30th, which was advertised as having stable electricity.
It has been 2 months since I have started residing here and this issue has been persisting ever since. I work remotely and having stable electricity is of paramount importance to me. Additionally, some of my electrical appliances have begun to malfunction because of the power fluctuations.
I request you to look out for a permanent solution to this issue, alternatively provide me rent negotiation.
Hoping for a prompt action in this regard.
Yours sincerely,
[Your Name]
Question 9
Read the situation below, then write an email of 80 to 140 words in response.
You were unable to attend a friend's birthday party due to an urgent work commitment. Write an email apologizing for your absence and suggesting an alternative plan to meet.
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To: Mohan
Subject: Apology for Missing Your Birthday Celebration
Dear Mohan,
I hope this message finds you well. I am writing to sincerely apologize for not being able to attend your birthday party last weekend. Unfortunately, I had an urgent work commitment that required my immediate attention and could not be postponed.
I was genuinely looking forward to celebrating with you and feel terrible for missing such an important occasion. I hope you had a wonderful time surrounded by family, and that the day was as special as you are.
To make it up to you, I would love to take you out for lunch sometime this week, at your convenience. It would be great to catch up and celebrate together.
Warm regards,
[Your Name]
Question 10
Read the situation below, then write an email of 80 to 140 words in response.
You recently used a travel app for navigation during a road trip. The app led you through unsafe or blocked routes, causing delays. Write an email to the app’s support team. Your email should include the following three themes:
- trip details
- problems faced
- suggestions
Include all three themes and provide supporting ideas.
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Dear sir/ma'am,
I am writing this mail to report an unsatisfactory experience that I went through after using your Gomaps application for my recent trip from Goa to Bangalore. I used the application for navigation and it directed me to all the unsafe and blocked routes making my 8 hour journey extend to 14 hours.
Therefore, I would recommend you to temporarily disable the application and work on it from the back end so that all the glitches can be rectified and further user inconveniences be avoided.
I hope my suggestions will be worked upon at the earliest and the application continues to provide best user assistance.
Yours sincerely,
[Your Name]
Question 11
Read the situation below, then write an email of 80 to 140 words in response.
You ordered weekly groceries online and received several wrong items, including a few that you are allergic to. Write an email to the grocery service. Your email should include the following three themes:
- order details
- potential problems
- request for refund and preventive action for future orders
Include all three themes and provide supporting ideas.
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Dear Customer service,
I am writing this to express my dissatisfaction with my recent purchase of online groceries order.
Several items delivered were different from those I had ordered.
More important, some of the substituted products contain ingredients to which I am allergic.
This mistake has caused significant inconvenience and raised concerns about my safety,
I kindly request that the incorrect items be replaced with the correct ones as soon as possible and
that I receive a refund for unsuitable items. I would appreciate steps to be taken to prevent such errors
in future orders.
Thank You
Yours sincerely,
[Your Name]
Question 12
Read the situation below, then write an email of 80 to 140 words in response.
A music festival is happening in your city this weekend, and you’d like your friend to go with you.
Write an email to your friend. Your email should include the following three themes:
- event details
- what excites you about it
- ticket and transportation arrangements
Include all three themes and provide supporting ideas.
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Subject: Regarding Music Festival this Weekend at Leisure Valley Chandigarh.
Hey Sukhpal,
There is a music festival at this Saturday and Sunday. Multiple stages, food stalls and some amazing local and international bands will be performing there. I am especially excited about the late night DJ sets, and chance to soak in live crowd energy. Further, the atmosphere will be electrifying.
I have checked the tickets; they are affordable and available online. We can book together to sit in the same section. For transport, I suggest to take metro from sector 17 which will be convenient and cheap.
Let's make a fun day out, we are discussing for ages!
Cheers,
[Your Name]
Question 13
Read the situation below, then write an email of 80 to 140 words in response.
You registered and paid for an art workshop advertised by a local community center, but it was canceled without proper notice. Write an email to the community center’s organizer. Your email should include the following three themes:
- course details
- issues faced due to poor communication
- request for action
Include all three themes and provide supporting ideas.
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Dear Sir,
I had registered for a seven days art workshop on 15 May 2026 to be held online from 20 May 2026 to 26 May 2026 from 10 a.m. to 1 p.m. I had paid $250 for the same. I had been expecting an online link, for the workshop at the scheduled timings. I was disappointed when I received the mail for the workshop cancellation at 3 p.m. Moreover nothing was mentioned about the refund procedure in the mail. I feel cheated as my time got wasted because of poor communication.
Therefore, I request you to take appropriate measures to process my refunds at the earliest and take suitable action against the team responsible for such mismanagement.
Thanking You.
Yours Sincerely,
[Your Name]
Question 14
Read the situation below, then write an email of 80 to 140 words in response.
You need more time to submit a project. Write an email to your professor explaining your situation.
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Dear Sir,
I hope you are doing well. I am writing to request an extension to submit my project ERP management in Java which was supposed to be submitted by 24th March 2025. I met with a small accident. The doctor has advised me to take proper rest. Due to that, I am unable to work on my project. I need some additional time to submit the project. I will be able to submit it by 31st, March 2025. I apologise for any inconvenience.
Thank you for your time and consideration. I will be waiting for your response.
Best Regards,
[Your Name]
Question 15
Read the situation below, then write an email of 80 to 140 words in response.
Your friend won an award. Write an email congratulating them.
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Hi Sam,
Hope this email find you well.
I learned about your triumph last night and could not hold my excitement. So, I am writing to congratulate you on this victory. I knew this award was going to be yours ever since you participated because you have expertise in that area. I hope your family and other friends are just as excited as I am and by the way, I hope I will soon receive an invitation for a grand celebration for this huge achievement of yours.
I am traveling so could not call you but we will surely catch up once I am back in town.
Best Regards,
[Your Name]
How to approach it
- Match the register. Formal for institutions, semi-formal for colleagues.
- Use email structure. Greeting, purpose, details, polite close.
- Cover every point. Address each bullet the prompt asks for.
- Keep it concise. Clear and complete beats long and rambling.
Useful Phrases
I am writing toI would be grateful ifplease findI look forward to your replyKind regards
FAQs
Which PTE test has Write Email?
PTE Core, the test used mainly for work and migration. PTE Academic uses essays and summaries instead.
How long should the email be?
Around 100 words, with a subject line where asked, a greeting, the body and a polite sign-off.
Formal or informal tone?
Match the reader. A company or institution gets formal language; a friend or colleague can be semi-formal.
What loses the most marks?
Missing one of the bullet points in the prompt. Tick each required point before you submit.
How is Write Email scored?
On content, form, grammar, spelling, vocabulary and organisation, with tone judged as part of appropriacy.