Streaming Quality Complaint: PTE Write Email Question with Sample Answers

Form:

Form score is 2

Content:

All required themes are addressed with supporting details.

Grammar:

Generally consistent grammatical control with only occasional errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Ideas follow a logical sequence with clear introduction, explanation, and closing.

Email Convention:

Subject line is missing; greeting and closing are present, tone is appropriate.

Vocabulary Range:

Good command of vocabulary appropriate to the context of the situation.

Form:

Word count (108) is between 50–120 inclusive.

Content:

Fully addresses the task with details of purchase, issues, viewing experience, and request for support/refund.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured, logically presented ideas with smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Uses a varied and appropriate vocabulary for the given situation.

Form:

Form score is 2

Content:

The email addresses all task requirements and includes all required themes with supporting details.

Grammar:

The email demonstrates consistent grammatical control with only occasional errors.

Spelling:

There are no spelling errors, ensuring readability.

Organization:

The email is well-structured with a clear purpose, logical sequence, and smooth transitions.

Email Convention:

The email lacks a subject line but includes a greeting and closing with an appropriate tone.

Vocabulary Range:

The vocabulary is appropriate for the context and demonstrates good command.

Form:

Form score is 2

Content:

The email clearly addresses the task requirements, including all themes with supporting details about the purchase, viewing experience, and request for support or refund.

Grammar:

The email demonstrates consistent grammatical control with only occasional errors, maintaining clarity and coherence.

Spelling:

There are no spelling errors, ensuring the email is clear and easy to read.

Organization:

The email is well-organized with a clear introduction, logical progression of ideas, and smooth transitions, making it easy to follow.

Email Convention:

The email follows standard conventions with a subject line, greeting, body, and closing. The tone is appropriate for a customer service inquiry.

Vocabulary Range:

The vocabulary is varied and appropriate for the context, effectively conveying the issues and requests.

Form:

Form score is 2

Content:

The email addresses all required themes: purchase details, viewing experience, and technical support/refund, with supporting details.

Grammar:

Grammar is generally consistent with only occasional errors, such as 'videos stop streaming and is continuously buffering'.

Spelling:

No spelling or typing errors detected, ensuring readability.

Organization:

The email has a clear introduction, logical sequence, and smooth flow, making it easy to follow.

Email Convention:

The email lacks a subject line, which affects the overall structure, but includes greeting and closing.

Vocabulary Range:

Good command of vocabulary appropriate to the context, with precise and varied language.

Form:

Form score is 2

Content:

The email addresses all required themes: purchase details and issues, viewing experience, and technical support/refund request, with sufficient supporting details.

Grammar:

Generally consistent grammatical control with only occasional minor errors.

Spelling:

Maximum of two spelling or typing errors, maintaining readability.

Organization:

The email is well-structured with a clear introduction, logical flow of ideas, and smooth transitions.

Email Convention:

Missing a subject line, but greeting and closing are present. The tone is appropriate.

Vocabulary Range:

Good command of vocabulary appropriate to the context, enhancing clarity and precision.

Form:

Form score is 2

Content:

Fully addresses the task with all required themes: purchase details, viewing experience, and request for support/refund.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Uses a varied and appropriate vocabulary for the given situation.

Form:

Form score is 2

Content:

All required themes are addressed with sufficient supporting details.

Grammar:

Grammatical control is consistent with only occasional minor errors.

Spelling:

No spelling errors detected, maintaining readability.

Organization:

Ideas are logically sequenced and connected, allowing easy flow for the reader.

Email Convention:

Missing subject line, but greeting and closing are present with appropriate tone.

Vocabulary Range:

Good command of vocabulary appropriate to the context.

Form:

Form score is 2

Content:

Fully addresses the task by including all required themes: purchase details, viewing experience, and request for technical support/refund.

Grammar:

Mostly accurate grammar with only minor errors, such as a missing comma in the second sentence.

Spelling:

Maximum of two spelling or typing errors, none affecting readability.

Organization:

Well-structured with logically presented ideas and smooth transitions between themes.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Uses varied and appropriate vocabulary for the situation, such as 'persistent issues' and 'smooth streaming'.

Form:

Word count (129) is 121-140 inclusive.

Content:

Fully addresses the task with details of purchase, issues, viewing experience, and request for support/refund.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Uses varied and appropriate vocabulary for the situation.