Unsafe Navigation App Complaint: PTE Write Email Question with Sample Answers

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You recently used a travel app for navigation during a road trip. The app led you through unsafe or blocked routes, causing delays. Write an email to the app’s support team. Your email should include the following three themes: - trip details - problems faced - suggestions Include all three themes and provide supporting ideas.”

30 community answers with AI feedback

SCORE 11/15

Dear sir/ma'am, I am writing this mail to report an unsatisfactory experience that I went through after using your Gomaps application for my recent trip from Goa to Bangalore. I used the application for navigation and it directed me to all the unsafe and blocked routes making my 8 hour journey extend to 14 hours. Therefore, I would recommend you to temporarily disable the application and work on it from the back end so that all the glitches can be rectified and further user inconveniences be avoided. I hope my suggestions will be worked upon at the earliest and the application continues to provide best user assistance. Yours sincerely, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task by including trip details, problems faced, and suggestions.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured, logically presented ideas with smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Uses a varied and appropriate vocabulary for the given situation.

SCORE 11/15

Dear Support Team, I'm writing to you regarding the mishaps caused due to your app. I have recently used your travel app for navigation during a road trip from Dublin to Cork. The app has led me through unsafe routes and at times routes that were blocked or under construction, causing a lot of diversions and delays in the journey. I would suggest you to use real-time updates from the internet, thus improving the user experience. Also, making use of details from radio stations or weather department could come in handy. These might help improve your app. Please look into these ideas. Waiting for your reply. Regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task by including trip details, problems faced, and suggestions.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Uses varied and appropriate vocabulary for the given situation.

SCORE 9/15

Dear support team, In the context of a travel app for navigation named "Roadways" which I had installed last week to use in my road trip, the trip was from New Delhi to Faridabad, the route was long which takes one hour but using application made the trip even more longer, it has showed uncommon narrow and unsafe roads, blocked pathways which has made us reach our destination three hours. Due to the long and blocked routes our trip was delayed and we suffered badly. I request you to look after the coding methods of applications and try to make it user friendly for more wider approach. Regards [Your Name]
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AI Feedback

Form:

Word count (106) is within the 50-120 range.

Content:

Fully addresses all themes: trip details, problems faced, and suggestions.

Grammar:

Noticeable grammatical errors, such as incorrect tense and sentence structure.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but sentences are lengthy and lack clear transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 8/15

Hello team, I want to bring your attention to the following situation where I was using your navigation application to get from Newyork to Dallas on May 20th,2026. The application glitched multiple times and showed me unsafe and blocked routes. I was travelling with my family and we got lost couple of times, faced unfinished and unpaved roads which were very jumpy and unsafe for my infant on the booster seat. As it showed blocked routes we had to turn aorund multiple times and had to find our own way from dangerous terrains. By the time, we arrived we all were exhausted. Kindly, fix the glitches in your application so no other family or solo traveller has to struggle through similar scenarios. Sincerely, [Your Name]
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AI Feedback

Form:

Form score is 1

Content:

All required themes are addressed with supporting details: trip details, problems faced, and suggestions.

Grammar:

Fair grammatical control with errors such as missing articles and incorrect prepositions, but meaning is clear.

Spelling:

Three spelling errors: 'Newyork', 'aorund', and 'traveller'.

Organization:

Clear purpose introduced early, logical sequence maintained, and related ideas grouped appropriately.

Email Convention:

Greeting and closing are present, but no subject line and tone could be more formal.

Vocabulary Range:

Good command of vocabulary appropriate to the context, with precise expressions.

SCORE 8/15

Dear Sir, I am writing this mail to express disappointment regarding the purchase of Lead Me app premium version. I have purchased it online last week just before leaving to Minnesota but unfortunately it has led me through unsafe routes and blocked roads, caused unnecessary delays. Moreover during the trip from Miami to kochin, the app has lost connection and took few minutes to load; therefore I had to pull over the vehicle many times to get the exact location multiple times. Finally I would like to mention about the solutions that could rectify the problems is that updating the technical support using new software and update my subscription. Looking forward to your response. Faithfully, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

The email addresses the task with some success, including trip details and problems faced, but the suggestions theme is weakly developed.

Grammar:

Fair grammatical control with errors such as 'lead me' instead of 'Lead Me' and missing articles.

Spelling:

Maximum of two spelling or typing errors, such as 'kochin' instead of 'Kochin'.

Organization:

Basic structure is present with introduction, body, and closing, but transitions are minimal and ideas are not fully connected.

Email Convention:

Email conventions are used inconsistently; missing subject line and tone could be more formal.

Vocabulary Range:

Limited range of vocabulary; some words are appropriate but lack precision.

SCORE 8/15

Dear Team, I am writing this to formally inform about recently used a travel app for navigation during a road trip. I had faced so many consequences while using the app which led me through unwanted routes which are very unsafe to travel. I planned to travel from Delhi to Srinagar, but when we reached into Himalayas your app got hanged and it showed unnecessary routes which passes from small villages. Additionally, most challenging stuff to travel from very steep roads beside that small village roads there were local people and they were slamming our doors as well. I would like to suggest to refresh the back up system of app and relaunch the product with new format. Sincerely, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Task partially addressed with trip details, problems, and suggestions mentioned but lacks depth.

Grammar:

Noticeable grammatical errors such as incorrect verb forms and missing articles.

Spelling:

Maximum of two spelling errors observed, maintaining readability.

Organization:

Some organization present but ideas are not clearly connected.

Email Convention:

Inconsistent use of email conventions; lacks a proper greeting and closing.

Vocabulary Range:

Some appropriate vocabulary used but lacks precision and variety.

SCORE 8/15

Dear Support team, I recently traveled to Lonavala and used your travel app during road trip and experienced several issues with its navigation service. The app directed me through unsafe and blocked routes, which caused delays and inconvenience. As a result, I wasted my time and faced unnecessary stress while traveling. I expected the app to provide accurate updated route information. I request you to investigate this issue and improve the accuracy of your navigation system. I would like to appreciate your valuable response regarding step taken to prevent problems in future. Thank you for your attention. Yours Sincerely, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Addresses the task with some success but lacks detailed supporting ideas for trip details and suggestions.

Grammar:

Contains grammatical errors such as missing articles and awkward phrasing, which slightly affects readability.

Spelling:

No spelling errors detected, maintaining readability.

Organization:

The email has a basic structure with a generally understandable order but lacks smooth transitions.

Email Convention:

Lacks a subject line, affecting the overall email format.

Vocabulary Range:

Vocabulary is limited, with basic terms used and a lack of precision.

SCORE 8/15

Hello, I was travelling to China for a 14 day trip to explore major parts of the country and planned everything accordingly by downloading all the maps beforehand so that I do not have to rely on Internet. But the entire day was wasted because of one wrong turn because the entire route was blocked by vehicles due to which I was not able to reach my destination on time, impacting my entire day. So, my request to your team would be to kindly update the app software specially for downloaded maps because if an individual cannot rely on offline maps for navigation then it gets very difficult for them to trust that brand in future.
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AI Feedback

Form:

Form score is 2

Content:

The email addresses the task with some success, covering trip details and problems faced, but suggestions are weakly developed.

Grammar:

There are several grammatical errors, such as run-on sentences, that affect clarity.

Spelling:

There are no spelling errors, ensuring readability is maintained.

Organization:

The email has a basic structure with an understandable order, but transitions are minimal and connections between ideas could be clearer.

Email Convention:

The email lacks a subject line and closing, but includes a greeting and maintains a somewhat appropriate tone.

Vocabulary Range:

The vocabulary is limited and some expressions lack precision, reducing the overall effectiveness.

SCORE 8/15

Subject: Difficulties faced by navigation app Dear Support team, I hope you are doing well. I would like to inform you regarding travel app for navigation during a road trip. My destination was Vellore, I started my journey from Chennai towards Porur. The app led me in unsafe and blocked routes instead of showing easy routes. It has caused significant inconvenience to me, due to this issue I am not able to reach my destination on my time. I kindly request you to look into this matter and try to upgrade the app features as soon as possible. Thank you for your understanding. Warm Regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

All themes are addressed but suggestions are weakly developed.

Grammar:

Fair control with errors such as 'regarding travel app' and 'on my time'.

Spelling:

No spelling errors detected.

Organization:

Basic structure is present but lacks smooth transitions and clear grouping of ideas.

Email Convention:

Email conventions are present and appropriate, including subject, greeting, and closing.

Vocabulary Range:

Limited vocabulary with some appropriate words but lacks precision.

SCORE 8/15

Dear sir, I hope you are doing good. I regret to inform you about my recent experience while using your travel app for navigation. Firstly, I took a trip from Hyderabad to Mangalore by road on 17th March this year. I faced many route blocks and unsafe passages while travelling using your travel app for navigation. Lastly I would like to make some suggestions that it would be better if real time navigation would be integrated in the app along with exact estimated time of arrival after calculating all the blocks. I would be grateful if you consider them. Yours faithfully, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

The email addresses all required themes but lacks detailed supporting ideas.

Grammar:

There are grammatical errors, such as missing commas and awkward phrasing, but they do not significantly hinder understanding.

Spelling:

No spelling errors detected, ensuring readability.

Organization:

The email has a basic structure but lacks smooth transitions and logical flow between ideas.

Email Convention:

The email lacks a subject line, affecting the overall format, though it includes a greeting and closing.

Vocabulary Range:

Vocabulary is limited and lacks precision, with basic word choices.

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