Cancelled Workshop Refund Request: PTE Write Email Question with Sample Answers

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You registered and paid for an art workshop advertised by a local community center, but it was canceled without proper notice. Write an email to the community center’s organizer. Your email should include the following three themes: - course details - issues faced due to poor communication - request for action Include all three themes and provide supporting ideas.”

30 community answers with AI feedback

SCORE 10/15

Dear Sir, I had registered for a seven days art workshop on 15 May 2026 to be held online from 20 May 2026 to 26 May 2026 from 10 a.m. to 1 p.m. I had paid $250 for the same. I had been expecting an online link, for the workshop at the scheduled timings. I was disappointed when I received the mail for the workshop cancellation at 3 p.m. Moreover nothing was mentioned about the refund procedure in the mail. I feel cheated as my time got wasted because of poor communication. Therefore, I request you to take appropriate measures to process my refunds at the earliest and take suitable action against the team responsible for such mismanagement. Thanking You. Yours Sincerely, [Your Name]
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AI Feedback

Form:

Form score is 1

Content:

All required themes are addressed with supporting details, including course details, communication issues, and request for action.

Grammar:

Grammar is generally consistent with only occasional errors, such as missing commas.

Spelling:

No spelling errors detected, ensuring readability.

Organization:

Ideas are logically ordered with clear progression and transitions, making it easy to follow.

Email Convention:

The email lacks a subject line, which affects the overall adherence to email conventions.

Vocabulary Range:

Good command of vocabulary appropriate to the context, enhancing clarity and precision.

SCORE 9/15

Respected sir, I am writing to express my disinterest in the abrupt cancellation of the art workshop scheduled to take place tomorrow at 4:00pm in the community center. Myself [Your Name] 35 other candidates have registered and paid the enrollment fees of 2000 INR. We have also purchased all the requirements necessary for this activity. Additionally, most of us have applied leaves from our workplaces and scheduled the day accordingly. If this was communicated to us prior, we would have made the adjustments, but keeping in mind the present situation it seems highly unlikely to find an alternative. I request you to recall this cancellation and continue with the planned activities in the best interest of everyone. Thank you for your understanding. Yours faithfully, [Your Name]
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AI Feedback

Form:

Form score is 1

Content:

The email addresses the task with some success, but the request for action is not fully developed.

Grammar:

Grammatical control is generally consistent with only occasional errors.

Spelling:

There are no spelling or typing errors.

Organization:

The email has a basic structure with a generally understandable order, but transitions are minimal.

Email Convention:

Email conventions are used inconsistently, lacking a subject line.

Vocabulary Range:

Good command of vocabulary appropriate to the context.

SCORE 9/15

Hello community center team, I hope this email finds you well. I am writing this email regarding the art workshop which was advertised on Feb'14th, 2026 and I paid 150 pounds and got registered with the local community center. I understand your circumstances and respect the community centre cancelling the art workshop, Firstly, the workshop was cancelled without properly issuing the notice and faced several issues due to poor communication. Secondly, I took 4 days leave beforehand to join the art workshop. Kindly I request your support in resolving this issue and request you to refund or reschedule the workshop. I would really appreciate your understanding. I hope to hear from you soon. Best regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with all required themes: course details, communication issues, and request for action.

Grammar:

Noticeable grammatical errors such as tense issues and awkward phrasing, but readability is maintained.

Spelling:

Maximum of two spelling or typing errors, maintaining readability.

Organization:

Some organization is present, but the relationship between ideas could be clearer.

Email Convention:

Correct email formatting and appropriate tone are used throughout the response.

Vocabulary Range:

Some appropriate vocabulary is used, but lacks precision and variety.

SCORE 9/15

Dear community center organizer, My name is [Your Name], I registered and paid for an art workshop advertised by your community center but it was canceled without any proper or prior notice i would like to request you to look upon my issue. Course details - Resin art workshop on 4th February When i arrived at the loaction given and i saw the workshop was canceled and no one was there. I travelled almost 1hr to reach the location and had to face this issue due to your poor communication. I would request you to refund my money or carry forward it to any other workshop you guys organize. Thank You [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with all three themes included: course details, communication issues, and request for action.

Grammar:

Noticeable grammatical errors, such as lack of capitalization and punctuation issues, but readability is not hindered.

Spelling:

Maximum of two spelling errors, such as 'loaction' instead of 'location'.

Organization:

Some organization present, but transitions between ideas are abrupt and lack clarity.

Email Convention:

Uses email conventions inconsistently; lacks a proper salutation and closing.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 9/15

Dear Sir, I am writing this email to inform you about my registration of an art workshop and cancellation about the same. Firstly, I have registered and paid for an art workshop, which was conducted by local center on 25th September. I have joined in a beginner course for 7 days duration. Furthermore, the registration has been cancelled without any prior information. Due to this poor communication, i have been extended my staying leads to extra amount payable to my hostel. Lastly, I would like to request you take necessary action and refund my amount immediately. Regards [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with all required themes: course details, issues faced, and request for action.

Grammar:

Noticeable grammatical errors such as 'i have been extended', but readability is maintained.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present but lacks clarity in transitions between ideas.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 8/15

subject : complaint letter for poor communication Dear sir, I am writing to inform workshop details of art in local community center. I already registered and paid three days of art workshop, but it was canceled without proper notice and information .I really interested in workshop and prepared to workshop themes and arranged paid accommodation near the community center. I would appreciate it if you take necessary action on organizing workshop in another date. Please let me know further step to conducting workshop and course details in coming days . kindly make proper communication as soon as . best regards [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Task partially addressed with mention of course details, issues, and request for action, but lacks depth.

Grammar:

Noticeable grammatical errors, such as missing articles and awkward phrasing, do not hinder readability.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transitions and relationships between ideas are unclear.

Email Convention:

Inconsistent use of email conventions; missing proper salutation and closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 8/15

Dear Manager Smith, Hope you are doing well! Firstly, I want to let you know, I Basumita Roychowdhury have enrolled for the art workshop advertised before few days at your community center. This is very close to my residence and the subject is also interesting to me. Next, I would like to let you know, I have not even informed that workshop has been cancelled, for which I paid some amount of money also. If I came to know at the proper timely manner, I can also register for some other activities there. Finally, my request is to you to take proper action of returning the amount I paid and settle the compensation also for casual attitude of your community center. Your cooperation in this matter is highly appreciated. Yours Sincerely, [Your Name]
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AI Feedback

Form:

Form score is 1

Content:

Fully addresses the task with all required themes: course details, communication issues, and request for action.

Grammar:

Noticeable grammatical errors such as incorrect verb tense and sentence structure, but does not hinder readability.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but relationships between ideas could be clearer.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 8/15

Dear Sir I am writing this email in regards of your recent advertised dated 15.01.2026 regarding workshop ,which will be organized by your community center on 05.02.2025. I had already registered for said workshop and also received the confirmation email. Moreover, I have purchased all stuff and tools which were required to attend the workshop. Now, as per your recent email before 2 days ago, you informed me it was cancelled due to some unavoidable reason. This is very disappointed ,when everybody is already ready and all arrangements has been done. You are requested to please arrange the said workshop ,we all very excited for such a useful workshop. Thankyou Looking forward for your consideration. Regards [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Task partially addressed but lacks clarity on request for action.

Grammar:

Noticeable grammatical errors like incorrect tense and subject-verb agreement.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transitions between ideas are unclear.

Email Convention:

Inconsistent use of email conventions, missing proper salutation and closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 8/15

Subject : Requesting Refund for canceled art workshop without proper notice Hi, I recently registered and paid for an art workshop which was supposed to teach canvas painting in a week's time, but it got canceled at the last moment without any prior notice. I paid 1000/- rupees for this workshop and had to take special leave from my office. But due to poor communication and last minute cancellation I will have to face loss for my hotel and travel bookings, along with the time and effort it took to make all the arrangements. So, kindly initiate the refund for the workshop along with the compensation for the travel and hotel booking arrangements as I will have to bear loss of all these things at such short notice. Thank you
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AI Feedback

Form:

Form score is 1

Content:

All required themes are addressed with clear supporting details.

Grammar:

Fair grammatical control with errors like 'last minute' instead of 'last-minute'.

Spelling:

Maximum of two spelling or typing errors detected.

Organization:

Basic structure present; ideas follow a generally understandable order.

Email Convention:

Basic email conventions present but lacks a closing or sign-off.

Vocabulary Range:

Limited range of vocabulary with some appropriate words but lacks precision.

SCORE 8/15

Dear Ottawa community center management, The purpose of my writing today is to address the issue occurred due to improper notification to members. However, i have paid and joined for art workshop last week on 26/7/26 as per list there will be an 3 classes conducted per week for one month with all basic craft making included. Plus, you have cancelled it without any prior notice to participants, because of that i have faced an issue by travelling from very long distance to attend the class. Overall, kindly refund the amount paid , anticipating your quick intervention on this matter. yours sincerely, [Your Name] [Your ID]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

The email addresses the task with some success, covering course details, communication issues, and a request for action, but lacks detailed supporting ideas.

Grammar:

There are several grammatical errors, such as incorrect verb forms and punctuation, which do not significantly impede understanding.

Spelling:

There are a maximum of two spelling or typing errors, which do not affect readability.

Organization:

The email has a basic structure with an introduction, body, and closing, but transitions are minimal, and the flow is not entirely smooth.

Email Convention:

The email has a greeting and closing, but lacks a subject line. The tone is somewhat appropriate but could be more formal.

Vocabulary Range:

Vocabulary is limited, with some appropriate words but lacks precision and variety.

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