Cancelled Workshop Refund Request: PTE Write Email Question with Sample Answers
Your task
Read the situation below, then write an email of 80 to 140 words in response.
30 community answers with AI feedback
30 community answers with AI feedback
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
All required themes are addressed with supporting details, including course details, communication issues, and request for action.
Grammar:
Grammar is generally consistent with only occasional errors, such as missing commas.
Spelling:
No spelling errors detected, ensuring readability.
Organization:
Ideas are logically ordered with clear progression and transitions, making it easy to follow.
Email Convention:
The email lacks a subject line, which affects the overall adherence to email conventions.
Vocabulary Range:
Good command of vocabulary appropriate to the context, enhancing clarity and precision.
SCORE 9/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
The email addresses the task with some success, but the request for action is not fully developed.
Grammar:
Grammatical control is generally consistent with only occasional errors.
Spelling:
There are no spelling or typing errors.
Organization:
The email has a basic structure with a generally understandable order, but transitions are minimal.
Email Convention:
Email conventions are used inconsistently, lacking a subject line.
Vocabulary Range:
Good command of vocabulary appropriate to the context.
SCORE 9/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task with all required themes: course details, communication issues, and request for action.
Grammar:
Noticeable grammatical errors such as tense issues and awkward phrasing, but readability is maintained.
Spelling:
Maximum of two spelling or typing errors, maintaining readability.
Organization:
Some organization is present, but the relationship between ideas could be clearer.
Email Convention:
Correct email formatting and appropriate tone are used throughout the response.
Vocabulary Range:
Some appropriate vocabulary is used, but lacks precision and variety.
SCORE 9/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task with all three themes included: course details, communication issues, and request for action.
Grammar:
Noticeable grammatical errors, such as lack of capitalization and punctuation issues, but readability is not hindered.
Spelling:
Maximum of two spelling errors, such as 'loaction' instead of 'location'.
Organization:
Some organization present, but transitions between ideas are abrupt and lack clarity.
Email Convention:
Uses email conventions inconsistently; lacks a proper salutation and closing.
Vocabulary Range:
Some appropriate vocabulary used, but lacks precision and variety.
SCORE 9/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task with all required themes: course details, issues faced, and request for action.
Grammar:
Noticeable grammatical errors such as 'i have been extended', but readability is maintained.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Some organization present but lacks clarity in transitions between ideas.
Email Convention:
Correct email formatting with appropriate structure and tone.
Vocabulary Range:
Some appropriate vocabulary used, but lacks precision and variety.
SCORE 8/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Task partially addressed with mention of course details, issues, and request for action, but lacks depth.
Grammar:
Noticeable grammatical errors, such as missing articles and awkward phrasing, do not hinder readability.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Some organization present, but transitions and relationships between ideas are unclear.
Email Convention:
Inconsistent use of email conventions; missing proper salutation and closing.
Vocabulary Range:
Some appropriate vocabulary, but lacks precision and variety.
SCORE 8/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
Fully addresses the task with all required themes: course details, communication issues, and request for action.
Grammar:
Noticeable grammatical errors such as incorrect verb tense and sentence structure, but does not hinder readability.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Some organization present, but relationships between ideas could be clearer.
Email Convention:
Correct email formatting with appropriate structure and tone.
Vocabulary Range:
Some appropriate vocabulary used, but lacks precision and variety.
SCORE 8/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Task partially addressed but lacks clarity on request for action.
Grammar:
Noticeable grammatical errors like incorrect tense and subject-verb agreement.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Some organization present, but transitions between ideas are unclear.
Email Convention:
Inconsistent use of email conventions, missing proper salutation and closing.
Vocabulary Range:
Some appropriate vocabulary, but lacks precision and variety.
SCORE 8/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
All required themes are addressed with clear supporting details.
Grammar:
Fair grammatical control with errors like 'last minute' instead of 'last-minute'.
Spelling:
Maximum of two spelling or typing errors detected.
Organization:
Basic structure present; ideas follow a generally understandable order.
Email Convention:
Basic email conventions present but lacks a closing or sign-off.
Vocabulary Range:
Limited range of vocabulary with some appropriate words but lacks precision.
SCORE 8/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
The email addresses the task with some success, covering course details, communication issues, and a request for action, but lacks detailed supporting ideas.
Grammar:
There are several grammatical errors, such as incorrect verb forms and punctuation, which do not significantly impede understanding.
Spelling:
There are a maximum of two spelling or typing errors, which do not affect readability.
Organization:
The email has a basic structure with an introduction, body, and closing, but transitions are minimal, and the flow is not entirely smooth.
Email Convention:
The email has a greeting and closing, but lacks a subject line. The tone is somewhat appropriate but could be more formal.
Vocabulary Range:
Vocabulary is limited, with some appropriate words but lacks precision and variety.
How to approach it
- Match the register. Formal for institutions, semi-formal for colleagues.
- Use email structure. Greeting, purpose, details, polite close.
- Cover every point. Address each bullet the prompt asks for.
- Keep it concise. Clear and complete beats long and rambling.
Model Answer
Dear Sir, I had registered for a seven days art workshop on 15 May 2026 to be held online from 20 May 2026 to 26 May 2026 from 10 a.m. to 1 p.m. I had paid $250 for the same. I had been expecting an online link, for the workshop at the scheduled timings. I was disappointed when I received the mail for the workshop cancellation at 3 p.m. Moreover nothing was mentioned about the refund procedure in the mail. I feel cheated as my time got wasted because of poor communication. Therefore, I request you to take appropriate measures to process my refunds at the earliest and take suitable action against the team responsible for such mismanagement. Thanking You. Yours Sincerely, [Your Name]