Wrong Grocery Delivery Complaint: PTE Write Email Question with Sample Answers

Form:

Form score is 2

Content:

All required themes are addressed with supporting details.

Grammar:

Generally consistent grammatical control with only occasional errors.

Spelling:

No spelling errors detected.

Organization:

Basic structure present but lacks smooth transitions; ideas follow a generally understandable order.

Email Convention:

Missing subject line; other conventions are present but tone is slightly informal.

Vocabulary Range:

Good command of vocabulary appropriate to the context.

Form:

Form score is 1

Content:

All required themes are addressed with supporting details.

Grammar:

Grammatical control is consistent with only occasional errors.

Spelling:

No spelling or typing errors detected.

Organization:

Ideas follow a logical sequence with clear progression and transitions.

Email Convention:

Email lacks a subject line, but greeting and closing are present, and tone is appropriate.

Vocabulary Range:

Good command of vocabulary appropriate to the context.

Form:

Form score is 1

Content:

Fully addresses the task with order details, potential problems, and refund request.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logical presentation and smooth transitions.

Email Convention:

Correct email formatting and appropriate tone.

Vocabulary Range:

Uses varied and appropriate vocabulary for the situation.

Form:

Form score is 2

Content:

Fully addresses the task with all required themes: order details, potential problems, and request for refund/preventive action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision.

Form:

Form score is 2

Content:

Fully addresses the task with order details, problems, and refund request.

Grammar:

Noticeable grammatical errors, such as subject-verb agreement, but readability is not hindered.

Spelling:

Maximum of two spelling or typing errors present.

Organization:

Some organization present but lacks clear transitions between ideas.

Email Convention:

Inconsistent use of email conventions; lacks proper salutation and closing format.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

Form:

Form score is 2

Content:

All required themes are addressed with supporting details.

Grammar:

Some grammatical errors are present, such as tense inconsistency and missing articles.

Spelling:

Maximum of two spelling or typing errors detected, not affecting readability.

Organization:

The email has a basic structure, but transitions and logical flow are minimal.

Email Convention:

Email conventions are correctly used with a clear subject line, greeting, body, and closing.

Vocabulary Range:

Vocabulary is appropriate but limited, affecting precision.

Form:

Form score is 2

Content:

Fully addresses the task with order details, problems, and refund request.

Grammar:

Noticeable grammatical errors, such as 'requesting for a refund,' but readability is not hindered.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transition between ideas could be clearer.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

Form:

Form score is 1

Content:

The email addresses all required themes: order details, potential problems, and request for refund and preventive action, with supporting details.

Grammar:

There are several grammatical errors, such as incorrect capitalization and sentence fragments, but they do not significantly hinder understanding.

Spelling:

There are fewer than two spelling errors, ensuring the email is readable without difficulty.

Organization:

The email has a basic structure with an introduction, body, and closing, but the ideas are not well connected and transitions are minimal.

Email Convention:

The email lacks a subject line, and the tone is somewhat informal for a complaint. Greeting and closing are present but not fully appropriate.

Vocabulary Range:

The vocabulary is limited with some repetition and lacks precision, but it is generally appropriate for the context.

Form:

Form score is 1

Content:

All required themes are addressed with supporting details: order details, potential problems, and request for refund and preventive action.

Grammar:

Fair grammatical control with errors such as 'expedites charges' and 'alllergy columns' but they do not significantly hinder understanding.

Spelling:

Contains three spelling errors: 'expedites', 'substitued', 'alllergy'.

Organization:

The email has a clear introduction, logical flow of ideas, and effective grouping of related ideas with a smooth transition to the request.

Email Convention:

Email lacks a subject line, but includes a greeting and closing. The tone is appropriate for the situation.

Vocabulary Range:

Good command of vocabulary appropriate to the context, with precise terms used for the situation.

Form:

Word count (112) is between 50-120 inclusive.

Content:

Task partially addressed; order details and refund request included but lacks preventive action for future orders.

Grammar:

Noticeable grammatical errors, such as 'complain' instead of 'complaint' and awkward sentence structures.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transitions between ideas could be clearer.

Email Convention:

Uses email conventions inconsistently; lacks proper salutation and closing signature.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.