Noisy Hotel Complaint: PTE Write Email Question with Sample Answers

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You are staying in a hotel for a work trip. The listing mentioned a quiet location, but there is ongoing construction nearby that disrupts your sleep. Write an email to the hotel management. Your email should include the following three themes: - details of the stay - problem/issues - action Include all three themes and provide supporting ideas.”

30 community answers with AI feedback

SCORE 11/15

Dear Mr. Hotel Manager, Subject: Complaint regarding poor sleep due to ongoing construction I am currently staying at your hotel for a work trip and wish to bring to your attention a serious issue affecting my stay. Since my arrival, I have been disturbed by continuous construction noise during both daytime and night hours, which has severely impacted my ability to rest and focus on my work commitments. One of the key reasons I chose your hotel was the promise of a peaceful environment, but this situation has been extremely disappointing. I kindly request immediate action to resolve this matter or provide an alternate arrangement to ensure a comfortable stay. Sincerely, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of stay, problem, and requested action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

No spelling or typing errors detected.

Organization:

Well-structured and logically presented ideas with smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Uses varied and appropriate vocabulary for the situation.

SCORE 11/15

Dear Manager, I am writing to inform about my hotel stay for a work trip. Firstly, I am planning to visit Hyderabad for one week and have booked your hotel for the same from April 3 to April 10 this year under the name of M Shashidhar Reddy. Secondly, the listing mentioned a quiet location which i thought would be peaceful for me to attend my business meetings. However, there is ongoing construction nearby causing me disturbed sleep. Finally, I would request you to kindly talk with the concerned persons to set timings for the construction activities during the night which will help all the customers. I really appreciate your time. Yours faithfully, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details.

Grammar:

Generally consistent grammatical control with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Ideas are logically ordered with clear introduction, explanation, and request.

Email Convention:

Email lacks a subject line but has greeting and closing; tone is appropriate.

Vocabulary Range:

Appropriate vocabulary for the context with good command.

SCORE 11/15

Dear Sir/Ma'am, It is stated that I had booked your hotel for a work trip on 29 March 2026 for seven days, based on its listing specifying it to be situated at a quiet location. Everything was fine until last night, when suddenly the noise from the ongoing construction site nearby disrupted my sleep. I was not able to sleep at all which affected my presentation scheduled the next day. Therefore, you are requested to either provide me a new room where my sleep doesn't get disrupted due to any disturbances or an alternative stay arrangement in another hotel in the area around your hotel. Looking forward to hear from you soon with a solution. Yours Sincerely, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with sufficient supporting details: stay details, noise issue, and request for action.

Grammar:

Generally consistent grammatical control with only occasional errors.

Spelling:

No spelling errors detected, ensuring readability.

Organization:

The email has a clear purpose, logical sequence, and effective transitions, making it easy to follow.

Email Convention:

Email lacks a subject line, but greeting and closing are present with an appropriate tone.

Vocabulary Range:

Good command of vocabulary appropriate to the context, enhancing clarity and precision.

SCORE 11/15

From: [Your Email] To: [Your Email] Subject: Noise inconvenience in Room 102. Dear sir/mam I am writing from Room no. 102 to report the noise disturbance experienced in this room. The listing on the website mentioned it to be a quiet premise whereas in reality there is a constant noise of the construction happening at the adjacent building which is ruining my sleep. I have to get adequate rest tonight as I have a very crucial meeting in the morning. Therefore, I request you to provide an alternate room in a quieter side of the hotel. Please do the necessary arrangements at the earliest. Warm regards [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of stay, problem, and requested action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct email formatting, appropriate structure and tone.

Vocabulary Range:

Uses varied and appropriate vocabulary for the situation.

SCORE 10/15

Subject: Complaint regarding the construction work disturbing my sleep Dear Sir/Madam, I am writing this email to bring to your attention a concern regarding the nearby ongoing construction disrupting my sleep. Here are the details of my stay. Booking Name: Ambika Booking Id: AWQ67894520 Check-in Date: 22.06.2026 Check-out Date: 25.06.2026 I have booked the room after checking your website where it is mentioned as quiet location. But the nearby ongoing construction is really disturbing my sleep. The peaceful sleep is the minimal expectation anyone would have. Hence, I would suggest to continue the construction work during daytime for the reduced impact to the surrounding people. Looking forward to your prompt action. Thank you for understanding. Yours sincerely, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details: stay details, issues, and suggested action.

Grammar:

There are some grammatical errors, such as 'suggest to continue' which should be 'suggest continuing'.

Spelling:

There are no noticeable spelling errors.

Organization:

The email is well-organized with a clear introduction, explanation, and request, and ideas are logically connected.

Email Convention:

The email includes a subject line, greeting, body, and closing with an appropriate tone.

Vocabulary Range:

Vocabulary is appropriate and precise for the context, demonstrating a good command.

SCORE 10/15

Dear Sir, I am writing this email to inform you about the disturbance caused by a nearby construction site in our hotel's vicinity. Firstly, I had booked a room in your hotel for four nights, starting from 24th January to 28th January for business purposes. I booked the property after reviewing your hotel listing, which mentioned that this is a quiet location. However, due to the loud noise, I was not able to sleep the whole night and this affected my entire day at work today. If this continues today, I would like to request a partial refund for the remaining stay. Please let me know if you could refund me the remaining amount, so that I can book another hotel and continue my stay there peacefully. Yours faithfully, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 1

Content:

Fully addresses the task with details of stay, problem, and requested action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct email formatting and appropriate tone.

Vocabulary Range:

Uses varied and appropriate vocabulary for the situation.

SCORE 10/15

Dear Sir/Ma'am, This is Amelia, and I had booked a double bed room in your Silent Getaway Hotel for 3 days and 4 nights from 18th May for a work trip. I am writing this email to address the ongoing construction work going on beside the hotel that doesn't support the term 'quiet location' mentioned in your website. The noise from the construction has been disturbing my sleep all night and is affecting my work. I did not expect this kind of situation based on your hotel reviews. I hope you can fix this issue at the earliest and give importance for your customers peace of sleep as well, or at least mention such details before boking. Thanks, Yours sincerely, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 1

Content:

All required themes are addressed with supporting details, clearly explaining the stay, the problem, and the requested action.

Grammar:

Generally consistent grammatical control with only occasional errors, none affecting comprehension.

Spelling:

Maximum of two spelling or typing errors, not affecting readability.

Organization:

The email has a clear introduction, logical sequence, and smooth flow of ideas, making it easy to follow.

Email Convention:

Missing a subject line; otherwise, greeting and closing are present with an appropriate tone.

Vocabulary Range:

Good command of vocabulary appropriate for the context, effectively communicating the issues and requests.

SCORE 10/15

Respected sir/ma'am, I am writing from Room No. 104 B, and I regret to inform you that my experience so far at your hotel has not been great as there is a constant noise disturbance because of the construction work happening nearby. I have a booking for 3 nights and this location claimed to be quiet and peaceful on the website which assured me to reserve it. I am on a work trip and I have early morning meetings so a good sleep is very important to me. Therefore, I request you to transfer me to another room on a different side of the hotel so that my stay can be comfortable. Hoping for a speedy resolution to this matter. Yours sincerely, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 1

Content:

All required themes are addressed with supporting details, fulfilling the task requirements.

Grammar:

Grammar is generally consistent with only occasional errors.

Spelling:

No spelling or typing errors detected.

Organization:

Ideas are logically ordered with clear progression and effective transitions.

Email Convention:

Email lacks a subject line, but greeting and closing are present with an appropriate tone.

Vocabulary Range:

Good command of vocabulary appropriate to the context.

SCORE 10/15

Hello, I have checked into your hotel yesterday, hoping to rest peacefully and prepare myself [Your Name] upcoming day but there is an ongoing construction nearby that is disrupting my sleep. I booked your hotel for a week trusting the reviews and listing details but to my surprise things are quite different from the listing. Due to ongoing construction, I am not able to sleep which is causing frustration and sleeplessness, so kindly look into this matter and provide a resolution at the earliest because I have important meetings to attend and without proper rest and sleep, I will not be able to perform well.
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details.

Grammar:

There are some grammatical errors, such as missing commas and awkward phrasing, but they do not significantly impede understanding.

Spelling:

There are no spelling errors present in the email.

Organization:

The email is well-organized with a clear introduction, logical sequence of ideas, and effective transitions.

Email Convention:

The response lacks a subject line and closing, but includes a greeting and maintains an appropriate tone.

Vocabulary Range:

The vocabulary is appropriate and varied for the context, demonstrating a good command of language.

SCORE 10/15

Hi Hotel-Inn Team, I have booked a room in your hotel as I had to travel here on a work trip. In the listing it was mentioned that it is a quiet location. Also, I have specifically mentioned my requirement that I wanted a silent environment to which you said yes, but there is an ongoing construction nearby which is causing hinderance to my sleep. I have a very important client meet planned and I am not able to rest properly. Please look into this issue and arrange an alternative. Thank you.
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of stay, problem, and requested action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct and appropriate email formatting with a clear structure and polite tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision.

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