Noisy Hotel Complaint: PTE Write Email Question with Sample Answers
Your task
Read the situation below, then write an email of 80 to 140 words in response.
30 community answers with AI feedback
30 community answers with AI feedback
SCORE 11/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task with details of stay, problem, and requested action.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
No spelling or typing errors detected.
Organization:
Well-structured and logically presented ideas with smooth transitions.
Email Convention:
Correct email formatting with appropriate structure and tone.
Vocabulary Range:
Uses varied and appropriate vocabulary for the situation.
SCORE 11/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed with supporting details.
Grammar:
Generally consistent grammatical control with only minor errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Ideas are logically ordered with clear introduction, explanation, and request.
Email Convention:
Email lacks a subject line but has greeting and closing; tone is appropriate.
Vocabulary Range:
Appropriate vocabulary for the context with good command.
SCORE 11/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed with sufficient supporting details: stay details, noise issue, and request for action.
Grammar:
Generally consistent grammatical control with only occasional errors.
Spelling:
No spelling errors detected, ensuring readability.
Organization:
The email has a clear purpose, logical sequence, and effective transitions, making it easy to follow.
Email Convention:
Email lacks a subject line, but greeting and closing are present with an appropriate tone.
Vocabulary Range:
Good command of vocabulary appropriate to the context, enhancing clarity and precision.
SCORE 11/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task with details of stay, problem, and requested action.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Well-structured with logically presented ideas and smooth transitions.
Email Convention:
Correct email formatting, appropriate structure and tone.
Vocabulary Range:
Uses varied and appropriate vocabulary for the situation.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed with supporting details: stay details, issues, and suggested action.
Grammar:
There are some grammatical errors, such as 'suggest to continue' which should be 'suggest continuing'.
Spelling:
There are no noticeable spelling errors.
Organization:
The email is well-organized with a clear introduction, explanation, and request, and ideas are logically connected.
Email Convention:
The email includes a subject line, greeting, body, and closing with an appropriate tone.
Vocabulary Range:
Vocabulary is appropriate and precise for the context, demonstrating a good command.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
Fully addresses the task with details of stay, problem, and requested action.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Well-structured with logically presented ideas and smooth transitions.
Email Convention:
Correct email formatting and appropriate tone.
Vocabulary Range:
Uses varied and appropriate vocabulary for the situation.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
All required themes are addressed with supporting details, clearly explaining the stay, the problem, and the requested action.
Grammar:
Generally consistent grammatical control with only occasional errors, none affecting comprehension.
Spelling:
Maximum of two spelling or typing errors, not affecting readability.
Organization:
The email has a clear introduction, logical sequence, and smooth flow of ideas, making it easy to follow.
Email Convention:
Missing a subject line; otherwise, greeting and closing are present with an appropriate tone.
Vocabulary Range:
Good command of vocabulary appropriate for the context, effectively communicating the issues and requests.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
All required themes are addressed with supporting details, fulfilling the task requirements.
Grammar:
Grammar is generally consistent with only occasional errors.
Spelling:
No spelling or typing errors detected.
Organization:
Ideas are logically ordered with clear progression and effective transitions.
Email Convention:
Email lacks a subject line, but greeting and closing are present with an appropriate tone.
Vocabulary Range:
Good command of vocabulary appropriate to the context.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed with supporting details.
Grammar:
There are some grammatical errors, such as missing commas and awkward phrasing, but they do not significantly impede understanding.
Spelling:
There are no spelling errors present in the email.
Organization:
The email is well-organized with a clear introduction, logical sequence of ideas, and effective transitions.
Email Convention:
The response lacks a subject line and closing, but includes a greeting and maintains an appropriate tone.
Vocabulary Range:
The vocabulary is appropriate and varied for the context, demonstrating a good command of language.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task with details of stay, problem, and requested action.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Well-structured with logically presented ideas and smooth transitions.
Email Convention:
Correct and appropriate email formatting with a clear structure and polite tone.
Vocabulary Range:
Some appropriate vocabulary, but lacks precision.
How to approach it
- Match the register. Formal for institutions, semi-formal for colleagues.
- Use email structure. Greeting, purpose, details, polite close.
- Cover every point. Address each bullet the prompt asks for.
- Keep it concise. Clear and complete beats long and rambling.
Model Answer
Dear Mr. Hotel Manager, Subject: Complaint regarding poor sleep due to ongoing construction I am currently staying at your hotel for a work trip and wish to bring to your attention a serious issue affecting my stay. Since my arrival, I have been disturbed by continuous construction noise during both daytime and night hours, which has severely impacted my ability to rest and focus on my work commitments. One of the key reasons I chose your hotel was the promise of a peaceful environment, but this situation has been extremely disappointing. I kindly request immediate action to resolve this matter or provide an alternate arrangement to ensure a comfortable stay. Sincerely, [Your Name]