Noisy Hotel Complaint: PTE Write Email Question with Sample Answers - Page 2

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You are staying in a hotel for a work trip. The listing mentioned a quiet location, but there is ongoing construction nearby that disrupts your sleep. Write an email to the hotel management. Your email should include the following three themes: - details of the stay - problem/issues - action Include all three themes and provide supporting ideas.”

30 community answers with AI feedback

SCORE 9/15

Dear Hotel Management, I'm writing you regarding the problem I'm facing in your hotel. I'm staying at your hotel for 2 nights for a work trip. The sole reason I booked your hotel was because the listing mentioned it be in a quiet location, and I needed this to have a proper rest before my client meeting. However, there is ongoing construction nearby that is disrupting my sleep and not allowing me to rest well. Please look into this matter, maybe you could provide some earplugs or make the rooms sound proof for the time until the construction is completed. I'm sure other guests might be facing a similar issue as well. Thanking you. Regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task appropriately with all required themes included.

Grammar:

Noticeable grammatical errors such as 'it be in a quiet location'.

Spelling:

Maximum of two spelling or typing errors, does not affect readability.

Organization:

Well-structured with logical presentation and smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 9/15

Dear Hotel Manager, I am currently staying in your hotel for a work trip and checked in on June 4. I choose your hotel because the listing the mentioned that it was located in quit area, which was important for me as I needed proper rest after work. Unfortunately, There has been ongoing on construction work near the hotel. The noise start early in the morning and continues throughout day the marketing it difficult for me to sleep and relax. I would appreciate it if you could provide a quieter room away from the noise or suggest another suitable solution. Thank you for your attention and looking forward to your response. Kind wishes, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details: details of the stay, the problem, and a request for action.

Grammar:

Fair grammatical control with errors like 'the mentioned,' 'quit area,' 'on construction,' and 'start early.'

Spelling:

Three spelling errors: 'quit' instead of 'quiet,' 'start' instead of 'starts,' 'marketing' instead of 'making.'

Organization:

Clear purpose introduced early, logical sequence maintained, and ideas are grouped appropriately.

Email Convention:

Greeting and closing present, but lacks a subject line and has a slightly informal tone for a complaint.

Vocabulary Range:

Appropriate vocabulary for the context with good precision.

SCORE 9/15

Dear Sir or Madam, I am staying at your esteemed hotel in room number 123. I would like to bring to your notice that your website told this hotel is in a quiet location which is the prominent reason i booked your hotel. However, the construction work going on nearby is disrupting my sleep. I am staying on work trip and I strictly need rest to carry on with my work the next day. I could not even talk with my family or colleagues because of the noise. So I kindly request you to take this in to serious consideration and provide me accommodation on the other side of you hotel where it seems quieter. Regards [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of stay, problem, and requested action.

Grammar:

Noticeable errors such as 'i' instead of 'I', affecting readability.

Spelling:

Maximum of two spelling or typing errors, e.g., 'in to' instead of 'into'.

Organization:

Well-structured with logical flow and clear transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary used but lacks precision.

SCORE 9/15

Dear Hotel Manager, I am writing to inform you that currently I am staying your hotel on front side of building in room number 303. I chose your hotel because nice ambiance and specially very quiet atmosphere. I am getting disturbed in night due to construction work is going on nearby hotel. This disruption enhance my lack of sleep that leads to issues in focusing my work next day in office. I checked in on 05-06-2025 and will be here till next twenty working days. I kindly request you to change my room from front side to back side of the building. Thanking you in advance for understanding my situation. Sincerely, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of stay, problem, and action.

Grammar:

Noticeable grammatical errors such as incorrect verb forms and sentence structures.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present but transitions between ideas are not smooth.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary but lacks precision and variety.

SCORE 9/15

Dear Almas hotel management team, I am Sreedevi Karuthedath, I checked-in today morning, in second floor, room no. 213. I am disappointed on the environment of the room I am staying right now. Although the amenities of the hotel is excellent, the environment is too much noisy from the nearby construction site. Because of that, I can't even sleep. I came for a work trip and I am exhausted now. I want you to transfer me to another room which is away from the road, because you assured a quiet location before booking. Please take this matter to your immediate attention. Yours faithfully, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task by including details of the stay, problem, and requested action.

Grammar:

Noticeable grammatical errors such as 'is' instead of 'are' and incorrect preposition usage.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transitions between ideas could be clearer.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 9/15

Dear Manager, With the context of my stay in room number 202, 2nd floor, it was booked last week for 4 days of official stay and the reason why have taken this hotel is because of quite location, however, last night I have checked in and continuously there is a construction noise and disturbance which is creating a huge problem for me to attend virtual meetings which is impacting my work, additionally it has made it impossible to focus during any work related calls. Requesting you to shift my room immediately to some soundproof room, else, process for my total refund of advance. Regards [Your Name]
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AI Feedback

Form:

Word count (102) is within the range of 50-120.

Content:

Fully addresses the task by including details of the stay, the problem, and requested action.

Grammar:

Noticeable grammatical errors, such as run-on sentences and incorrect tense usage, but readability is not hindered.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but the flow between ideas is unclear.

Email Convention:

Inconsistent use of email conventions; lacks a formal tone and proper closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 9/15

Dear Mr. John, I am writing to express my dissatisfaction with my stay at your hotel. I requested for the quite room while booking; my booking number is 898989. Unfortunately, did not get one. The room itself is quite peaceful, but construction is ongoing, which disturbs my sleep. Due to poor sleep, I cannot concentrate on my work. I felt low in energy. It would be great if you could assign a new room, or if all room has noise problem, you can shift me to another hotel. Looking forward to your prompt response. The booking itinerary has been attached with the mail. Your customer; [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details, meeting the task requirements.

Grammar:

Fair degree of grammatical control with errors such as 'quite' instead of 'quiet' and missing articles.

Spelling:

Maximum of two spelling or typing errors, such as 'quite' for 'quiet'.

Organization:

Basic structure is present, but transitions are minimal and ideas could flow more logically.

Email Convention:

Lacks a subject line and the closing is informal for a formal complaint.

Vocabulary Range:

Vocabulary is limited with some appropriate words, but lacks precision.

SCORE 9/15

Hi Team, Good day! I am staying in room 123 of your hotel which I booked for a week for my work trip because the listing mentioned that it is a quiet location. Unfortunately, there is lot of noise coming in my room due to the construction going on in nearby location that is disrupting my sleep and eventually my office work. Please help me by resolving this issue as I booked it because of the quiet location but this doesn't seem to be the case now. Please reach out to the construction site owner or help me by giving a different room in your hotel where the noise can not reach. Regards [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of stay, issue description, and requested action.

Grammar:

Noticeable grammatical errors such as 'there is lot of noise' which should be 'there is a lot of noise'.

Spelling:

Maximum of two spelling or typing errors, maintaining readability.

Organization:

Well-structured with clear presentation of ideas and logical flow.

Email Convention:

Correct email formatting with appropriate greeting and closing.

Vocabulary Range:

Some appropriate vocabulary used, but lacks variety and precision.

SCORE 9/15

Dear Sir, My name is [Your Name], staying in your hotel at 201 room since yesterday for my work trip. Firstly, I would like to bring to your notice about some noise and disturbance that happening from a construction building nearby. I am unable to sleep at night and it is causing me so much disturbance in my work. I have seen your hotel details before booking mentioned like a quiet location but it is too noisy outside. I would like to request you to change my room as early as possible so that I can get some good sleep and work more efficiently. I hope to hear from you soon. Kind Regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of stay, problem, and requested action.

Grammar:

Noticeable grammatical errors such as 'at 201 room' and 'bring to your notice about'.

Spelling:

No spelling errors noted, maintaining readability.

Organization:

Some organization present, but transitions between ideas could be clearer.

Email Convention:

Correct email format with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 9/15

Hello Sir/ Ma'am, I am XYZ, staying in your hotel ABC in room number 123. I have check-in yesterday afternoon and I would say your hotel has really nice service and ambience. I came here for my work. But unfortunately, there is some construction going on nearby and because of that I am unable to sleep peacefully at night. It is very disturbing noise. I am aware of it, there is nothing in your hand to deal with it. But is it possible to contact them and request them not to work at night. That will help a lot to maintain the sleep. Thank you in advance. Regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with all required themes: stay details, problem, and action.

Grammar:

Noticeable grammatical errors such as 'I have check-in' and 'it, there is nothing in your hand'.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured and logically presented ideas with smooth transitions.

Email Convention:

Correct email format with appropriate salutation and closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision in expressions.

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