Late Course Materials Complaint: PTE Write Email Question with Sample Answers
Your task
Read the situation below, then write an email of 80 to 140 words in response.
30 community answers with AI feedback
30 community answers with AI feedback
SCORE 11/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task with details of the course, issues faced, and a request for action.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Well-structured, logically presented ideas with smooth transitions.
Email Convention:
Correct and appropriate email formatting, including structure and tone.
Vocabulary Range:
Uses a varied and appropriate vocabulary for the given situation.
SCORE 11/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed with supporting details.
Grammar:
Grammar is generally consistent with only minor errors.
Spelling:
No spelling errors detected.
Organization:
Clear structure with logical progression and smooth transitions.
Email Convention:
Missing sign-off name, but other conventions are appropriate.
Vocabulary Range:
Good command of vocabulary appropriate for the context.
SCORE 11/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed with supporting details.
Grammar:
Grammatical control is generally consistent with only occasional errors.
Spelling:
No spelling or typing errors detected.
Organization:
Ideas are logically ordered with clear progression and transitions.
Email Convention:
Email lacks a subject line; other conventions are present.
Vocabulary Range:
Good command of vocabulary appropriate to the context.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
Fully addresses the task with all required themes and supporting details.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Well-structured, logically presented ideas with smooth transitions.
Email Convention:
Correct and appropriate email formatting, including structure and tone.
Vocabulary Range:
Uses a varied and appropriate vocabulary for the given situation.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
The email addresses all required themes: course details, issues faced due to delay, and a request for action, with supporting details.
Grammar:
The email demonstrates consistent grammatical control with only occasional minor errors.
Spelling:
There are no spelling or typing errors, ensuring readability.
Organization:
The email is well-organized with a clear introduction, logical sequence of ideas, and smooth transitions.
Email Convention:
The email follows standard conventions with a clear subject line, greeting, body, closing, and an appropriate tone.
Vocabulary Range:
The vocabulary used is appropriate and precise for the context of the situation.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
All required themes are addressed with supporting details about the course, issues due to delay, and a request for action.
Grammar:
Generally consistent grammatical control with only occasional errors, such as 'It is been' instead of 'It has been'.
Spelling:
Maximum of two spelling or typing errors, such as 'priority basis' which should be 'a priority basis'.
Organization:
Ideas are logically ordered with a clear introduction, explanation, and request. Transitions are present, making the email easy to follow.
Email Convention:
Email lacks a subject line, affecting the overall structure, but includes a greeting and closing. Tone is appropriate.
Vocabulary Range:
Good command of vocabulary appropriate to the context, with precise and varied word choices.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task by including course details, issues due to delay, and a request for action.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Well-structured with logically presented ideas and smooth transitions.
Email Convention:
Correct email formatting with appropriate structure and tone.
Vocabulary Range:
Some appropriate vocabulary, but lacks precision and variety.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
The email addresses all required themes: course details, issues due to delay, and a request for action, with supporting ideas.
Grammar:
Grammatical control is consistent with only occasional errors that do not hinder understanding.
Spelling:
There are no spelling errors, ensuring readability.
Organization:
The email has a clear purpose, logical sequence, and transitions, allowing easy understanding of the message.
Email Convention:
The email lacks a subject line, but includes a greeting, body, and closing. The tone is appropriate.
Vocabulary Range:
Vocabulary is limited but mostly appropriate, with some lack of precision.
SCORE 9/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
The email addresses the task with some success, including details of the course and issues faced by the delay. However, the request for action is somewhat weakly developed.
Grammar:
The email demonstrates generally consistent grammatical control with only occasional errors.
Spelling:
There are no spelling errors, ensuring readability is not impacted.
Organization:
The email has a basic structure with a generally understandable order, but transitions are minimal and do not guide the reader effectively.
Email Convention:
The email lacks a subject line, affecting the overall email convention score. Greeting and closing are present, but the tone is somewhat formal.
Vocabulary Range:
The vocabulary used is appropriate and demonstrates a good command suitable for the context.
SCORE 9/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
All required themes are addressed with supporting details.
Grammar:
Some grammatical errors are present, such as 'costed' instead of 'cost', but they do not significantly hinder understanding.
Spelling:
No spelling errors were detected, ensuring readability.
Organization:
The email is well-structured with a clear introduction, explanation, and request, allowing for easy understanding.
Email Convention:
The email lacks a subject line and the tone is somewhat informal for a complaint.
Vocabulary Range:
Appropriate vocabulary is used for the context, demonstrating good command.
How to approach it
- Match the register. Formal for institutions, semi-formal for colleagues.
- Use email structure. Greeting, purpose, details, polite close.
- Cover every point. Address each bullet the prompt asks for.
- Keep it concise. Clear and complete beats long and rambling.
Model Answer
Dear Sir/ Madam, Subject : Urgent request for delivering the pending printed materials. I am writing to express my concern regarding the delay in receiving the printed materials for the online design course I enrolled in. The course description clearly mentioned that all printed resources would be delivered within one week of enrollment. However, it has now been three weeks, and I have yet to receive any materials. This delay is causing significant inconvenience and affecting my ability to keep up with the lessons effectively. I kindly request you to dispatch the materials at the earliest or provide a clear update on the situation. Your prompt action will be appreciated. Thanking you with regards, [Your Name]