Late Course Materials Complaint: PTE Write Email Question with Sample Answers

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You enrolled in an online design course that promised to deliver printed materials within a week. It’s been three weeks, and the material still hasn’t arrived. Write an email to the course provider. Your email should include the following three themes: - details of the course - issues faced by the delay - request for action Include all three themes and provide supporting ideas.”

30 community answers with AI feedback

SCORE 11/15

Dear Sir/ Madam, Subject : Urgent request for delivering the pending printed materials. I am writing to express my concern regarding the delay in receiving the printed materials for the online design course I enrolled in. The course description clearly mentioned that all printed resources would be delivered within one week of enrollment. However, it has now been three weeks, and I have yet to receive any materials. This delay is causing significant inconvenience and affecting my ability to keep up with the lessons effectively. I kindly request you to dispatch the materials at the earliest or provide a clear update on the situation. Your prompt action will be appreciated. Thanking you with regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of the course, issues faced, and a request for action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured, logically presented ideas with smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Uses a varied and appropriate vocabulary for the given situation.

SCORE 11/15

Subject: Delay in delivery of printed Course Materials Dear sir, I enrolled in your online English communication and Grammar course on 25th April 2026. During the enrollment process, I was informed that the printed materials would be delivered within one week. However, it has been more than three weeks, and I have still not received them. Because of this delay, I am facing difficulties in following the lessons properly and completing assignments on time. I kindly request you to look into this matter urgently and arrange for the immediate delivery of the materials. I would also appreciate if you could provide an update regarding the shipment status and expected delivery date, Thank You Yours faithfully [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details.

Grammar:

Grammar is generally consistent with only minor errors.

Spelling:

No spelling errors detected.

Organization:

Clear structure with logical progression and smooth transitions.

Email Convention:

Missing sign-off name, but other conventions are appropriate.

Vocabulary Range:

Good command of vocabulary appropriate for the context.

SCORE 11/15

Dear Sir/Ma'am, I am writing this email to track the delivery of the printed materials for my online course. I had registered for the online design course 3 weeks back on 29th May, 2026 and was promised to receive the required materials within a week. I still haven't received the materials and facing a delay and lag in my classes. I am unable to put into practice what the online classes teach and I am frustrated as my time is being wasted. I hope you will look into this matter with utmost priority and deliver my materials as soon as possible. Yours faithfully, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details.

Grammar:

Grammatical control is generally consistent with only occasional errors.

Spelling:

No spelling or typing errors detected.

Organization:

Ideas are logically ordered with clear progression and transitions.

Email Convention:

Email lacks a subject line; other conventions are present.

Vocabulary Range:

Good command of vocabulary appropriate to the context.

SCORE 10/15

Dear Support Team, I am writing regarding the online design course I enrolled in three weeks ago. At the time of enrolment, it was clearly mentioned that the printed study materials would be delivered within one week. The course includes structured modules, reference guides, and practice worksheets, all of which are essential for following the curriculum effectively. Unfortunately, due to the delay in receiving these materials, I am facing difficulties keeping up with the course schedule. I rely on the printed content for note-taking, revisions, and offline practice, and this delay has disrupted my learning plan and progress. I kindly request you to look into this matter urgently and provide a clear update on the dispatch status. If possible, please expedite the delivery or suggest an immediate alternative solution. Best regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 1

Content:

Fully addresses the task with all required themes and supporting details.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured, logically presented ideas with smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Uses a varied and appropriate vocabulary for the given situation.

SCORE 10/15

Subject: Concern regarding printed materials delivery delay Dear Sir/Madam, I am writing this email to bring to your attention a concern regarding the delay in my printed materials delivery. Here are the details of the course. Enrolment number: AWN542683991 Course Name: Design Course Invoice Date: 15.05.2026 Course Date: 16.05.2026 Address: Flat-23, Gloreitta Apartments, Whitefield, Bangalore - 560066 I was promised to get the printed materials delivered within a week of the course and I have not received the materials yet even after waiting for three weeks. The prompt delivery of the materials is really important making the course much meaningful and the right return on investment. Please check and resolve this issue at the earliest. Looking forward to your prompt response. Thank you for your understanding. Yours sincerely, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 1

Content:

The email addresses all required themes: course details, issues faced due to delay, and a request for action, with supporting details.

Grammar:

The email demonstrates consistent grammatical control with only occasional minor errors.

Spelling:

There are no spelling or typing errors, ensuring readability.

Organization:

The email is well-organized with a clear introduction, logical sequence of ideas, and smooth transitions.

Email Convention:

The email follows standard conventions with a clear subject line, greeting, body, closing, and an appropriate tone.

Vocabulary Range:

The vocabulary used is appropriate and precise for the context of the situation.

SCORE 10/15

Respected sir, I am writing to inform you that I have enrolled in the "CHITRAKALA" online design course on 27th May, and it was conveyed to me that the printed study materials would be delivered to me within a week. It is been three weeks today and I still have not received it. The course duration is for 3 months, and I have not been able to do my assignments and practice questions because of the delay in receiving the printed materials, additionally, it is affecting my study curriculum as the lecturer asks me to refer to the materials. I request you to look into this matter and get my printed study materials delivered to me on priority basis. Yours faithfully, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 1

Content:

All required themes are addressed with supporting details about the course, issues due to delay, and a request for action.

Grammar:

Generally consistent grammatical control with only occasional errors, such as 'It is been' instead of 'It has been'.

Spelling:

Maximum of two spelling or typing errors, such as 'priority basis' which should be 'a priority basis'.

Organization:

Ideas are logically ordered with a clear introduction, explanation, and request. Transitions are present, making the email easy to follow.

Email Convention:

Email lacks a subject line, affecting the overall structure, but includes a greeting and closing. Tone is appropriate.

Vocabulary Range:

Good command of vocabulary appropriate to the context, with precise and varied word choices.

SCORE 10/15

Hi Sir, Good day! This is regarding the design course which I got enrolled in and as per the course I was promised to get the printed materials within a week, but it has been three weeks, and the material still has not arrived. I purchased this course so that I could complete my university assignment on time and learn it through the printed material but with the delay caused, I am not able to complete my assignment on time, and it may have an effect on my grades as well. I request you to take quick action on it so that I can get this at the earliest and complete my assignment. Regards [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task by including course details, issues due to delay, and a request for action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 10/15

Respected Sir, I am writing this to show my concern about the printed materials delivery. Upon joining, it was promised to be delivered within a week; however, I have not received any of them. The delay process cost my studies and assignments. Also, I am unable to concentrate and revise lecture notes because I have no material to double-check. As a result, my studies and revision are piling up. I would like to request that you take a look at this matter and check where my delivery got stuck. You can reach out to me by phone. Thank you & regards; [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

The email addresses all required themes: course details, issues due to delay, and a request for action, with supporting ideas.

Grammar:

Grammatical control is consistent with only occasional errors that do not hinder understanding.

Spelling:

There are no spelling errors, ensuring readability.

Organization:

The email has a clear purpose, logical sequence, and transitions, allowing easy understanding of the message.

Email Convention:

The email lacks a subject line, but includes a greeting, body, and closing. The tone is appropriate.

Vocabulary Range:

Vocabulary is limited but mostly appropriate, with some lack of precision.

SCORE 9/15

Dear Sir, It is stated that I had enrolled for the online design course on 10 March 2026. The fees of Rs 10,000 was paid by me via my account in Scotland Bank by the mode of internet banking on the same date. The transaction reference number is TRANS123546. I was assured that the entire printed material relating to the course would be delivered to me within a week. But it has been three weeks, the material has not yet arrived at my postal address. Therefore, I request you to kindly check and confirm me the status of my package. I would be grateful if you could share the POD with me of the same for my reference so that I can track it myself. Thanking You. Yours Sincerely, [Your Name] [Your Address]
sparkle icon

AI Feedback

Form:

Form score is 1

Content:

The email addresses the task with some success, including details of the course and issues faced by the delay. However, the request for action is somewhat weakly developed.

Grammar:

The email demonstrates generally consistent grammatical control with only occasional errors.

Spelling:

There are no spelling errors, ensuring readability is not impacted.

Organization:

The email has a basic structure with a generally understandable order, but transitions are minimal and do not guide the reader effectively.

Email Convention:

The email lacks a subject line, affecting the overall email convention score. Greeting and closing are present, but the tone is somewhat formal.

Vocabulary Range:

The vocabulary used is appropriate and demonstrates a good command suitable for the context.

SCORE 9/15

Hello Sir, Greetings of the Day! I am writing this to inform you that I enrolled in the online design course on 9th of May 2026. It was three module course and had three separate books of each module. While getting enrolled, I was told that printed materials will get delivered within a week of enrolment. It has been three weeks since I have enrolled but I still have not received my materials. This delay has costed me a new job opportunity in Australia. I was not able to clear the interview which otherwise I would have done. I would request you to get it delivered within 2 days or get me the refund of this course as this will be of no use to me after that. Best Regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 1

Content:

All required themes are addressed with supporting details.

Grammar:

Some grammatical errors are present, such as 'costed' instead of 'cost', but they do not significantly hinder understanding.

Spelling:

No spelling errors were detected, ensuring readability.

Organization:

The email is well-structured with a clear introduction, explanation, and request, allowing for easy understanding.

Email Convention:

The email lacks a subject line and the tone is somewhat informal for a complaint.

Vocabulary Range:

Appropriate vocabulary is used for the context, demonstrating good command.

Show All Answers

Master PTE with Leap's Self-Prep Course

student enroll count

Students Enrolled

review count

2,411 Reviews

app download banner image
See Course Details

Practise other Write Email questions

Air conditioner complaint

Practice Now

Inaccurate smartwatch complaint

Practice Now

Streaming quality complaint

Practice Now

Master PTE with Leap's Self-Prep Course

See Course Details