Late Course Materials Complaint: PTE Write Email Question with Sample Answers - Page 2

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You enrolled in an online design course that promised to deliver printed materials within a week. It’s been three weeks, and the material still hasn’t arrived. Write an email to the course provider. Your email should include the following three themes: - details of the course - issues faced by the delay - request for action Include all three themes and provide supporting ideas.”

30 community answers with AI feedback

SCORE 9/15

Dear Sir, I writing to inform you formally about he delay in receiving printed materials for online design course I enrolled in. The course promised delivery within a week but it has been over three weeks now and I am facing so many challenges by doing course. This delay is making it difficult to follow the lessons properly. Many tasks require the printed materials, and I am unable to complete the assignments or fully understand the topics practically. I kindly request you to look into this matter urgently and use speed post to ensure the materials are delivered at the earliest. Please let me know if anything requires from my side. Sincerely, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with course details, issues, and request for action.

Grammar:

Noticeable grammatical errors such as 'I writing' and 'he delay'.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present but lacks smooth transitions between ideas.

Email Convention:

Correct email format with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary used but lacks precision and variety.

SCORE 9/15

Dear Mr. Smith, I am writing to raise a concern for delay in delivery of printed material for the online design course. Also, promise was given by your team that the material will be delivered within a week, but it's has been three weeks, and the material still hasn't arrived. Firstly, I like to share the details of the course. It is one-hour online course for art and craft that I joined on 25 January. Now I am expecting to learn new techniques using printed materials. Without proper materials I am unable to continue the course. Lastly, I want your team should provide me the required material as soon as possible. Your Sincerely [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of the course, issues faced by the delay, and a request for action.

Grammar:

Noticeable grammatical errors such as 'it's has been' and 'I like to share', but readability is not hindered.

Spelling:

Maximum of two spelling or typing errors, such as 'Your Sincerely'.

Organization:

Some organization present; transitions between ideas are not smooth.

Email Convention:

Inconsistent use of email conventions, such as incorrect salutation and closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variation.

SCORE 9/15

Dear sir/ ma’am, I am writing this email to inform you that I am a student enrolled in an online design course of Stitching fabric which occurs from Monday to Friday between 5PM to 9PM by instructor Fiza. Moreover, I am expecting the delivery of printed materials discussed in class by teacher within a week, however it’s been 3 weeks of long waiting but I haven’t heard and received any parcels. Furthermore, I am unable to practice the methods taught during my class at home and I also have to submit the given assignment which is already delayed by 3 days. I hope you will understand my situation and take quick action on it. Your Sincerely [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of the course, issues faced, and a request for action.

Grammar:

Noticeable grammatical errors, such as incorrect tense usage, but readability is not significantly hindered.

Spelling:

Maximum of two spelling or typing errors detected.

Organization:

Some organization present, but transitions between ideas are not smooth.

Email Convention:

Uses email conventions inconsistently, with an informal salutation and incorrect closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 9/15

Dear Course Provider, I'm writing to you regarding the availability of the course materials. I have enrolled in your online design course for improving my product and graphic design skills. As part of enrollment fees, it was promised that the printed materials would be delivered within a week. Now, it's been around three weeks, and the material still hasn't arrived. Due to this, I haven't been able to keep up with course and complete my assignments in time. I request to look into this issue as it is blocking me from moving head and making progress in the course, and send the material as soon as possible. Thanking you. Regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Task fully addressed with all themes included: course details, issues faced, and request for action.

Grammar:

Noticeable grammatical errors such as 'keep up with course' and 'moving head'.

Spelling:

Maximum of two spelling or typing errors, such as 'head' instead of 'ahead'.

Organization:

Some organization present, but transitions between ideas could be smoother.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision in expressing issues and requests.

SCORE 9/15

Dear Course provider, My name is [Your Name]. I am writing this email as I haven't received the printed materials in past three weeks, which was originally promised to be delivered within a week. I was enrolled for the online design course for the month of December and ID - 112435AQ. It's been very misguiding as the course has already started and i don't have the material to start practicing. All my colleagues have received their material and started practicing along the course. I request you to provide a solution or I am also open for discussion if you want to cancel my enrollment and provide full refund. Best Regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Task fully addressed with all required themes included.

Grammar:

Noticeable grammatical errors such as 'in past three weeks' and 'i' instead of 'I'.

Spelling:

Maximum of two spelling or typing errors, such as 'misguiding' instead of 'misleading'.

Organization:

Well-structured with clear presentation of ideas and logical flow.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 9/15

From: [Your Email] To: [Your Email] Subject: Delay in delivery of printed materials. Dear sir Greetings! I had enrolled in the VISUALS2026 online design course from your institute a week ago. As you know this is a 6 week long course focused on hands on tutorials guided by your printed study materials. I was intimated the materials will be delivered to me in a week, however its been three weeks already and I still have not received. This delay is causing an obstacle in grasping the lessons taken and is affecting my grades. I kindly request you to deliver them to me at the earliest. Regards [Your Name] [Your ID]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of the course, issues faced, and request for action.

Grammar:

Noticeable grammatical errors such as missing articles and incorrect verb forms.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with clear presentation of ideas and smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision in expression.

SCORE 9/15

Dear Sir, I hope you are doing well. My name is [Your Name]. Recently, I got enrolled in your web designing online course started in the month of march 4th as in the course details its mentioned that all study material should be delivered in the 1st week after getting enrolled to clear the basics but its been three weeks nothing delivered to me. I want to request you that please provide the things on time so that I can study the material to clear the concepts as this course is required by my company if its got delayed then my job would be at risk. Looking forward to hear from you. Regards [Your Name] [Your Phone Number]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of the course, issues faced, and a request for action.

Grammar:

Noticeable grammatical errors, such as incorrect tense usage and sentence structure.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but lacks smooth transitions and clarity in idea relationships.

Email Convention:

Correct email formatting with a clear structure and appropriate tone.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 9/15

Dear sir, I am writing this mail to find about the delay of my delivery of printed materials order and I am so worried about that. Firstly I saw your course in social media and I have decided to join in the April batch of your online design course. However I completed the payment from my end and was promised to deliver printed materials within a week, but it's been three weeks now and want to know about the status. Finally, I request to know the proper time by when will I receive my order as I am not able to follow the course. Waiting to hear from you. Yours faithfully, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details.

Grammar:

Several grammatical errors present, such as missing articles and incorrect tense usage.

Spelling:

No noticeable spelling errors, allowing for clear readability.

Organization:

Basic structure present, but transitions are minimal and ideas could be more logically sequenced.

Email Convention:

Missing subject line; greeting and closing are present but tone is somewhat informal.

Vocabulary Range:

Vocabulary is limited, with some appropriate words but lacks precision.

SCORE 9/15

Hello Sir, I am XYZ. I have enrolled for an online design course at your institute. I have been told that I will receive my printed materials within a week. Unfortunately, it got delayed and it's been three weeks now I have not received material yet. Due to this, I am unable to do any work during my course period, and I have been asking that when will I start my work. I am lacking the knowledge of it and cannot perform any hands on practical. I am requesting you, please check on earlier and send my material as soon as possible. So that I would be able to work on it. Thank you, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task by mentioning course details, issues due to delay, and a request for action.

Grammar:

Noticeable grammatical errors such as 'it got delayed' and 'I have been asking that when will I start my work'.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transitions between ideas are not smooth.

Email Convention:

Correct email formatting with appropriate greeting and closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 9/15

Dear Mr. Santosh Jain, As you are aware that my enrollment in fabric design course was done last month in a certificate batch and as per the course promises to deliver printed materials within a week but it is being three weeks since my enrollment still I have not received the materials yet. The delay has made my study process slow and is also impacting my everyday practical session. Therefore, i request you to kindly address to my complaint and ensure to make my delivery within next couple of days. Looking forward to receiving your positive response. Regards [Your Name]
sparkle icon

AI Feedback

Form:

Word count (95) is between 50-120.

Content:

Task fully addressed with all required themes mentioned.

Grammar:

Noticeable grammatical errors such as 'it is being' instead of 'it has been'.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present but lacks smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

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