Late Course Materials Complaint: PTE Write Email Question with Sample Answers - Page 3

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You enrolled in an online design course that promised to deliver printed materials within a week. It’s been three weeks, and the material still hasn’t arrived. Write an email to the course provider. Your email should include the following three themes: - details of the course - issues faced by the delay - request for action Include all three themes and provide supporting ideas.”

30 community answers with AI feedback

SCORE 9/15

Dear Course Provider, I am writing this email to inquire about the printed materials for design course. Firstly, I enrolled myself [Your Name] design course at the institution three weeks back. Also, it was promised that the printed materials are delivered within a week of enrolment but I have not received the materials yet. Furthermore, without the materials I am unable to learn further in to the course. I would be grateful if you can assist me with this issue as soon as possible. Thank you for your time and I look forward to your response. Kind regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of the course, issues faced, and request for action.

Grammar:

Noticeable grammatical errors such as 'in to' instead of 'into'.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logical presentation and smooth transitions.

Email Convention:

Correct email format with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 9/15

Dear sir/madam, I am Sreedevi K, I joined your online design course (Student ID: AV154). I am writing to express my dissatisfaction on delay in sending my material. Although the course is excellent, the materials you assured to deliver is not received yet. Because of that I cannot do the assignments the teachers are giving. So please sent the materials before the end of this week, otherwise I will be left with no other options but to move legally. Please give this matter an immediate attention. Yours faithfully, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with course details, issues from delay, and request for action.

Grammar:

Noticeable grammatical errors such as 'sent' instead of 'send' and 'an immediate attention'.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present but transitions between ideas could be clearer.

Email Convention:

Correct email format with appropriate salutation and closing.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 9/15

Hi John, I have enrolled in the Designer 101 course which was for the duration of one month. I was promised that the printed materials would be delivered within a week. it has been three weeks, and the materials have not yet been provided. I have a submission which is due and these materials are very important for my task. Can you check the reason for delay and let me know by when I can receive them. Thank you.
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of the course, issues faced, and request for action.

Grammar:

Noticeable grammatical errors, such as 'it has been' instead of 'It has been', but readability is not hindered.

Spelling:

Maximum of two spelling or typing errors observed.

Organization:

Some organization present, but transitions between ideas could be clearer.

Email Convention:

Uses email conventions inconsistently, missing a formal closing.

Vocabulary Range:

Some appropriate vocabulary used, but overall lacks precision and variety.

SCORE 8/15

Dear Sir/ Madam, I am writing this email to seek your attention towards the promise of delivering printed materials within a week after enrolling into design course. I have registered for online Interior Design course started last week February 20th. I was supposed to receive course materials like, 4 books for theory, 2 books for practice, 1 set of paint brush and pencil to draw, and paint board. I have not received these materials which caused me issue during attending my first lecture which was yesterday. I have to submit assignments for the lecture attended. If i will not receive the study material, that will affect my marks in first semester. I would appreciate your assistance and request you to look into this matter. Looking forward for your response at earliest. Kind regards, [Your Name]
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AI Feedback

Form:

Form score is 1

Content:

Fully addresses all three themes: course details, issues faced, and request for action.

Grammar:

Noticeable grammatical errors such as incorrect tense and sentence structure, but readability is maintained.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transitions between ideas could be smoother.

Email Convention:

Correct email formatting with appropriate structure and polite tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 8/15

Subject :- missing printed course material request for immediate action. Dear Sir I am W NAVEEN KUMAR and I had enrolled in the design course that promised to deliver printed course material within a week . Its been three weeks since the material has not been delivered .The delay is causing me unable to follow the lesson and to complete the practical work assigned by the lecturer. Please provide the below details 1-> Immediate shipment details with shipping address 2-> if shipping is delayed please send all the photocopies of the printed materials 3-> if you cannot provide the shipment details please provide the complete refund to my original payment method I would be glad if you could respond within the next three business days Sincerely [Your Name] [Your Phone Number]
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AI Feedback

Form:

Form score is 1

Content:

Fully addresses the task by including course details, issues faced, and a request for action.

Grammar:

Noticeable grammatical errors such as incorrect punctuation and awkward phrasing.

Spelling:

Maximum of two spelling or typing errors present.

Organization:

Some organization present, but lacks smooth transitions and clear paragraphing.

Email Convention:

Uses email conventions inconsistently; lacks proper salutation and closing format.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 8/15

Sub - 3 Weeks passed online design course printed materials not yet received. Dear Support Team, My name is [Your Name] Mahanta, I have enrolled in an online design course dated: 10 Nov 2025, my enrollment number is: EN001 from your official website. As per the policy and FAQ, I was expecting design course printed materials to be delivered at my registered address within 1 week of enrollment. However, 3 weeks have been passed still I have not yet received any neither have received any communication. I am facing many issues due to unavoidable or printed materials such as not able to refer the articles during my live class which make me a low performer. So, kindly request you to see the matter and advise at the earliest. Thanks, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 1

Content:

Fully addresses the task with details of the course, issues faced, and a request for action.

Grammar:

Noticeable grammatical errors such as incorrect sentence structures and punctuation.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transitions and relationships between ideas could be clearer.

Email Convention:

Correct email format with a clear subject line, greeting, and closing.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 8/15

To: [Your Email] Subject: Delaying of printed study materials of fashion design course than offered time period. Dear Sir/Mam, I kindly request you to provide the printed study materials of Diploma in fashion design course. It has been promised that, the materials would be provided with in a week but it got delayed more than three weeks till now, and I faced many difficulties not only in studies but also in practical sessions and assighments. It would be really appreciated if you can provide provide the materials as soon as possible and kindly extend the last date of submission of assignments due to this delay. Thanks and regards. Sruthi Krishna, First year student, Diploma in fashion design.
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with course details, issues faced, and request for action.

Grammar:

Noticeable grammatical errors such as incorrect punctuation and repetition.

Spelling:

Three spelling errors, including 'assighments' and repetition of 'provide'.

Organization:

Some organization present, but transitions between ideas could be clearer.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 8/15

Hi Sir/Mam, This is Bandi Pujitha I have enrolled for online design course in our site last month (ID: Af456) . I completed with my course but waiting for the printed material. Which will help me to recollect the forgotten things. As per the course description it should be delivered with in a week but already three week got completed. I have been waiting for this since course completion. Due to this delay ima unable to proceed when ever i struck. I started with my new designer studio and facing few challenges due to this. Hope you will understand the situation and help me to get the material asap. If courier is not possible at least provide me a soft copy of the material. Thanks, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 1

Content:

Fully addresses the task with details of the course, issues faced, and request for action.

Grammar:

Noticeable grammatical errors, such as incorrect tense usage and sentence fragments.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transitions between ideas are unclear.

Email Convention:

Uses email conventions inconsistently; lacks a proper salutation and closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variation.

SCORE 8/15

Dear Madam, Subject: Delayed to deliver printed materials by your company. This email has been writing with an unhappy experience due to the printed materials has been undelivered by your organization, which was promised me at the time of enroll the design course. Your team was promised me to deliver within a week, unfortunately it has been over three weeks, the material yet to receive. I was enrolled in traditional dress design marking course, moreover i also called to customer care but getting unfavourable response. The material was part of my course learning, kindly do needful to send as soon as possible, so that i will learn most effectively. Thanking you, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

The email addresses the task with some success, covering the course details, issues faced, and a request for action, but lacks strong supporting details.

Grammar:

There are multiple grammatical errors, such as tense issues and incorrect sentence structures, which affect clarity.

Spelling:

There are no significant spelling errors, maintaining readability.

Organization:

The email has a basic structure, but ideas are not well-connected, and the flow is somewhat disjointed.

Email Convention:

The email follows standard conventions with a subject line, greeting, body, and closing, and maintains an appropriate tone.

Vocabulary Range:

Vocabulary is limited and lacks precision, affecting the clarity of the message.

SCORE 8/15

Dear Sir/Madam, Hope you are doing well. I am writing this email to express my disappointment with the course material. Since the session started 3 weeks prior, although no such information regarding the printed item has been discussed or explained. Due to this action, many students are facing trouble because it's not holding the marks, but also contains the reading material, which helps all of them to gain extra knowledge. As a result, mostly the students losing interest in the course additionally feel disappointment with the promised. I hope you will pay attention to this arising issue and find the best alternative or the same solution to this problem. Regards [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Task partially addressed but lacks clarity on course details and specific request for action.

Grammar:

Noticeable grammatical errors, such as incorrect phrasing and tense usage.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but ideas are not clearly connected.

Email Convention:

Inconsistent use of email conventions; missing a clear subject line and inappropriate opening.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

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