Refund Policy

Refund Policy – Test Prep Courses

Effective Date: April 01, 2026

This Refund Policy (“Refund Policy”) establishes a legally binding agreement between the Customer and Outleap Technologies Private Limited (the “Company”).

Any reference to “we”, “us” or “our” shall hereinafter refer to the Company. Any person who purchases the Test Prep Courses (the “Services”) via the Platform shall be termed the “Customer”; any reference to “You”, “Your” or “Yourself” shall hereinafter refer to the Customer. Where a parent or lawful guardian makes payment on behalf of a student, “Customer” means such parent or guardian, and “Student” means the individual availing of the Services.

“Platform” means the Company's website and/or application, currently www.leapscholar.com, through which the Services are offered. “Official Communication Channels” means Telegram, WhatsApp and Email, being the channels through which the Company sends official communications to Customers regarding the Services.

Your access and/or usage of the Platform indicates that You have read, understood and agree in full to this Refund Policy.

At the Company, We are committed to providing our Customers with high-quality Services and support. However, We understand that Our Services may not always meet a Customer's expectations. In such instances, where a Customer raises a request for a refund, We will review the request in accordance with this Refund Policy and the applicable terms of the relevant Service. Where a refund is not feasible, an alternative resolution may be offered to the Customer, subject to the Customer's acceptance. Our team is available to assist Customers with their queries and concerns and to help identify suitable resolutions. We value Our relationship with Our Customers and are committed to addressing concerns in a fair and timely manner. If You have any questions or concerns regarding Our Services or this Refund Policy, please contact Us at +91-8047184844 or contact@leapscholar.com.

Eligibility for Refund

A Customer may raise a refund request within 30 days from the date of purchase, unless a different period is expressly specified for the relevant Service. This 30-day period is the outer time limit within which a Customer must raise a claim under one of the Conditions for Refund set out below; it does not, by itself, entitle a Customer to a refund on any other ground.

The Company will treat a parent or lawful guardian who has made payment on behalf of a Student as the “Customer” for the purposes of this Refund Policy.

Conditions for Refund

The Company considers a refund only in the following cases:

1. If a Customer has paid the full amount for a Test Prep Course but does not receive access to the Company's website within 8 days of the date of purchase, the Customer shall be entitled to a refund, provided that:
   1. the Customer has used the correct login credentials to access their account on the website; and
   2. the Customer has notified the Company's support team at contact@leapscholar.com of the access issue within the 8-day period referred to above.
2. If a Customer is charged an amount higher than the price of the course listed on the Company's official website, the excess amount shall be refunded, subject to verification of the applicable transaction.
3. If the course teacher cancels 4 or more scheduled sessions consecutively, without prior notice communicated through an Official Communication Channel and without providing an appropriate alternative arrangement, the Customer may request a refund or other appropriate resolution in accordance with this Policy.

Possible Resolutions Other Than Refund

1. Where a refund is not available, or where the Company and the Customer agree that an alternative is more appropriate, the total amount paid may be adjusted against other offerings of the Company, provided that:
   1. the concern raised by the Customer is deemed valid by the Company; and
   2. the concern is agreed by both the Company and the Customer to be genuine.
2. For bundled Test Prep Courses, if a Customer decides to discontinue classes, the fee attributable to the course(s) already availed will be deducted, and the balance amount will be refunded or, at the Customer's election, adjusted against other offerings of the Company.

No Refund Is Offered in the Following Cases

1. If a Customer has not paid the full amount for a Service and access to the course is suspended or revoked due to such non-payment, the Customer will not receive a refund of any amount already paid, subject to the applicable service terms and applicable law.
2. For 1:1 sessions, if a session is cancelled due to an emergency on the part of either the Student or the teacher, and the Customer is notified at least 24 hours before the scheduled session, no refund will be granted for that session.
3. Once a course has been activated on the Customer's dashboard, the course fee is non-refundable, regardless of whether the Customer accesses or attends the course, except where a refund or other remedy is available under Condition 3 above or is otherwise required under applicable law, including in respect of a proven deficiency in the Services.

If the Company approves a refund, it will process the refund within 7–10 business days of such approval, to the original mode of payment (or, where that is not possible, an alternate mode intimated to the Customer). All amounts referred to in this Policy are in Indian Rupees (INR).

Grievance Redressal

Customers may submit complaints relating to refunds through the support channels listed on the Company's Platform.

The Grievance Officer shall acknowledge a consumer complaint within forty-eight (48) hours and shall endeavour to resolve it within one (1) month from the date of receipt of such complaint, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

Grievance Officer details

Name: Debasish Sahoo
E-mail: studentgrievance@leapfinance.com
Contact: +91 91872 33422

Nothing in this Policy is intended to, or shall, prevent a Customer or any other person who qualifies as a “consumer” under applicable law from approaching the appropriate consumer dispute redressal commission or other statutory forum under the Consumer Protection Act, 2019, whether or not such person meets this Policy's definition of “Customer”.

Please Note:

1. Any token amount paid is non-refundable.
2. For self-prep courses, the Customer/Student is required to use a laptop or desktop computer for the best learning experience; the course is not available on mobile phones or tablets.
3. The Company's Official Communication Channels are as defined in this Policy.

Refund Policy – Premium Packages

Effective Date: April 01, 2026

The following refund terms apply to Premium Packages (hereinafter referred as “Package”) purchased by the Applicant from LeapScholar (the “Company”). By enrolling in a Premium Package, the Applicant acknowledges and agrees to the applicable refund terms set out below.

1. Non-refundable Enrollment Fee: For all the Premium Packages, 30% of the total Package Fee shall be treated as a non-refundable Enrollment Fee, which is deemed earned upon enrollment in consideration of the immediate provision of and access to the Leap App.
2. 48-Hours Cancellation Window: Subject to the deductions set out below, the Applicant may cancel the Package and request a refund of the remaining 70% of the Package Fee, within 48 hours of signing the applicable Package agreement, provided that no Services have been initiated, including submission of an application or preparation of an SOP. The cancellation request must be submitted in writing by email within the applicable 48-hour period.

3. No Refund after Initiation of Services: Upon expiry of the 48-hour period or initiation of any Services, whichever is earlier, the Package Fee shall be entirely non-refundable, except where a specific refund is expressly provided under an applicable Package or Admit Guarantee. No refund shall be payable for reasons including, but not limited to:
   • change of mind or withdrawal of the application;
   • rejection or refusal by a university, Embassy or Consulate;
   • visa refusal;
   • change in destination country or intended university;
   • failure to book or attend a visa appointment;
   • change in the Applicant's personal, financial or academic circumstances;
   • change in the Applicant's plans; or
   • termination of the applicable Package agreement
4. Applicable Deductions: Any refund shall be subject to applicable deduction including GST, payment processing charges and actual third-party costs already incurred, including without limitation university application fees, IELTS registration fees, visa-related fees already processed, and other amounts paid to third parties in connection with the Applicant's application, as applicable.
5. Admit Guarantee: This shall only be applicable to European University Premium (LS Elite) and European University Premium (LS Platinum) Packages, the Applicant may be eligible for a refund of 40% of the Package Fee if, despite availing the Services for the applicable number of Intake cycles, the Company is unable to secure an admission for the Applicant. The 40% refund shall be subject to applicable deduction including GST, payment processing charges and actual third-party costs incurred. No additional refund, compensation or claim shall be payable in respect of the Admit Guarantee.

For packages providing an Admit Guarantee, the Services shall be extended for:

• up to two (2) Intake cycles for LS Elite; and
• up to three (3) Intake cycles for LS Platinum.

6. Prepaid Services Package (₹999): The ₹999 Prepaid Services Package covers immediate access of the Leap App, profile evaluation tools, or express consultation allocations delivered upon purchase. Consequently, this fee is fully earned upon payment, strictly non-refundable, and exempt from the 48-hour cooling-off window.
7. Termination by the Company: Where the Company terminates the applicable Package agreement for Cause, no refund shall be payable.
8. GST and Processing Charges: Payment processing charges are non-refundable. GST paid on the non-refundable portion of the Package Fee or on third-party services already processed is non-refundable. For any eligible refund processed within the 48-Hour Cancellation Window, GST shall be refunded or adjusted proportionately in accordance with applicable law. The applicable bifurcation of the Package Fee and GST will be reflected in the invoice issued following the first payment.
9. Refund Requests: To request a refund within the applicable 48-hour window, the Applicant must submit a formal written request via email to contact@leapscholar.com. All eligible refunds will be verified, processed and credited back to the original payment method used at the time of purchase, within 14 business days from the approval of the refund request, subject to applicable deductions and third-party disbursements.

For any unresolved grievances or complaints regarding refunds, Applicants may contact our

Grievance Officer:

Name: Debasish Sahoo
E-mail: studentgrievance@leapfinance.com
Contact: +91 91872 33422

10. Changes to the Policy: The Company may amend or update this Refund Policy from time to time. Any such amendment or update shall apply prospectively and shall not affect the refund terms applicable to a Package purchased or enrolled for prior to the effective date of such amendment. The version of this Refund Policy in effect on the date of the Applicant’s purchase or enrolment shall govern the refund applicable to such Package.