Inaccurate Smartwatch Complaint: PTE Write Email Question with Sample Answers
Your task
Read the situation below, then write an email of 80 to 140 words in response.
30 community answers with AI feedback
30 community answers with AI feedback
SCORE 11/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed with supporting details.
Grammar:
Generally consistent grammatical control with only occasional errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Clear progression of ideas with logical sequence and transitions.
Email Convention:
Email conventions are correctly used with appropriate tone.
Vocabulary Range:
Good command of vocabulary appropriate to the context.
SCORE 11/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed with supporting details: product details, issues, and request for action.
Grammar:
Generally consistent grammatical control with only occasional minor errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Clear purpose introduced early, logical sequence of ideas, and smooth transitions guide the reader.
Email Convention:
Missing subject line; otherwise, greeting, body, and closing are present with appropriate tone.
Vocabulary Range:
Good command of vocabulary appropriate to the context.
SCORE 11/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed with supporting details, fulfilling the task requirements.
Grammar:
Grammatical control is consistent with only minor errors.
Spelling:
There are no spelling errors, ensuring readability.
Organization:
The email has a clear structure and logical flow from introduction to request.
Email Convention:
The email lacks a subject line, affecting full adherence to conventions.
Vocabulary Range:
Vocabulary is appropriate and precise for the context.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
Fully addresses the task with details of purchase, issues, and request for action.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
No spelling errors detected.
Organization:
Well-structured with logical presentation and smooth transitions.
Email Convention:
Correct email formatting and appropriate tone.
Vocabulary Range:
Uses varied and appropriate vocabulary for the situation.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
Fully addresses the task by including product details, issues, and a request for action.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
No spelling or typing errors detected.
Organization:
Well-structured with logically presented ideas and smooth transitions.
Email Convention:
Correct email formatting with appropriate structure and tone.
Vocabulary Range:
Uses varied and appropriate vocabulary for the situation.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
Fully addresses the task with all required themes: product details, issues, and request for action.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
No spelling errors detected.
Organization:
Well-structured with logically presented ideas and smooth transitions.
Email Convention:
Correct email formatting with appropriate structure and tone.
Vocabulary Range:
Uses varied and appropriate vocabulary for the situation.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
All required themes are addressed with supporting details: product details, issues, and request for action.
Grammar:
Grammatical control is consistent with only occasional errors, none affecting comprehension.
Spelling:
No spelling errors detected, ensuring readability.
Organization:
Ideas are logically organized with a clear introduction, explanation, and request, allowing easy flow.
Email Convention:
Email lacks a subject line, but includes greeting, body, and closing with appropriate tone.
Vocabulary Range:
Vocabulary is appropriate and precise for the context of a complaint email.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task with details of purchase, issues, and request for action.
Grammar:
Mostly accurate grammar with only minor errors such as 'Thank in advance.'
Spelling:
Maximum of two spelling or typing errors, such as 'samsung' and 'Thank in advance.'
Organization:
Well-structured, logically presented ideas with smooth transitions.
Email Convention:
Correct email formatting with appropriate structure and tone.
Vocabulary Range:
Some appropriate vocabulary but lacks precision, such as 'kindly take an action'.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed with supporting details.
Grammar:
Generally consistent grammatical control with only occasional errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Basic structure present but transitions are minimal.
Email Convention:
Greeting and closing present but lacks a subject line.
Vocabulary Range:
Vocabulary is somewhat limited, affecting precision.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task by including product details, issues, and a request for action.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Some organization present, but transitions between ideas are not smooth.
Email Convention:
Correct email formatting with appropriate structure and tone.
Vocabulary Range:
Some appropriate vocabulary, but lacks precision.
How to approach it
- Match the register. Formal for institutions, semi-formal for colleagues.
- Use email structure. Greeting, purpose, details, polite close.
- Cover every point. Address each bullet the prompt asks for.
- Keep it concise. Clear and complete beats long and rambling.
Model Answer
Complain regarding smartwatch performance Dear support Team, I recently purchased your smartwatch from your online store on June 4,2026. The product was advertised as providing accurate sleep quality and heart rate monitoring. However, since I started using it, the readings have been inconsistent, and the device often fails to record data completely.Despite updating the software and following the user instructions, the problem continues.This issue has affected my ability to track my health data reliably on daily basis. I request that you investigate this issue and provide a suitable solution. If the device is defective, I would appreciate a replacement or repair under warranty. Thank you for your assistance Yours sincerely, [Your Name]