Inaccurate Smartwatch Complaint: PTE Write Email Question with Sample Answers

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You recently bought a smartwatch that claims to monitor sleep quality and heart rate accurately. However, the readings have been inconsistent and sometimes fail to record completely. Write an email to the company’s support team. Your email should include the following three themes: - details of product and purchase - issues - request for action Include all three themes and provide supporting ideas.”

30 community answers with AI feedback

SCORE 11/15

Complain regarding smartwatch performance Dear support Team, I recently purchased your smartwatch from your online store on June 4,2026. The product was advertised as providing accurate sleep quality and heart rate monitoring. However, since I started using it, the readings have been inconsistent, and the device often fails to record data completely.Despite updating the software and following the user instructions, the problem continues.This issue has affected my ability to track my health data reliably on daily basis. I request that you investigate this issue and provide a suitable solution. If the device is defective, I would appreciate a replacement or repair under warranty. Thank you for your assistance Yours sincerely, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details.

Grammar:

Generally consistent grammatical control with only occasional errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Clear progression of ideas with logical sequence and transitions.

Email Convention:

Email conventions are correctly used with appropriate tone.

Vocabulary Range:

Good command of vocabulary appropriate to the context.

SCORE 11/15

Dear Executive, I am writing to express my dissatisfaction with the Smart Watch, which I bought from your website on the 15th of April,2026. I have several issues arising with the product, as it doesn't work as described in the ad. It records reading inconsistently and sometimes even fails to record. I bought it for my mother but got very disappointed with the performance. Either it's malfunctioning or needs a quality check. I would like to exchange with proper settings on the product. Also, suggesting doing a quality check before dispatching to a customer. Looking forward to your prompt action in this matter. The invoice has been attached to the email. Thank you [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details: product details, issues, and request for action.

Grammar:

Generally consistent grammatical control with only occasional minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Clear purpose introduced early, logical sequence of ideas, and smooth transitions guide the reader.

Email Convention:

Missing subject line; otherwise, greeting, body, and closing are present with appropriate tone.

Vocabulary Range:

Good command of vocabulary appropriate to the context.

SCORE 11/15

Respected sir This is in regard to the smart watch that I purchased from your organisation on 10 April 2026, for the amount of $200 under the bill number 789086. The smart watch claimed to have an accurate and effective sleep quality and heart rate monitoring system, but I regret to inform you that the smart watch has been showing lopsided and inconsistent results. The heart rates it measures are entirely incorrect and sometimes even fails to measure it at all. I would humbly request you to enquire the matter and provide a replacement of the defective item. Warm regards [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details, fulfilling the task requirements.

Grammar:

Grammatical control is consistent with only minor errors.

Spelling:

There are no spelling errors, ensuring readability.

Organization:

The email has a clear structure and logical flow from introduction to request.

Email Convention:

The email lacks a subject line, affecting full adherence to conventions.

Vocabulary Range:

Vocabulary is appropriate and precise for the context.

SCORE 10/15

Hi Company's Support Team, I recently purchased a smartwatch from your company. Specifically, I purchased the rectangle head, metallic strap, golden brown watch on 20th of January, 2026. I use the watch to monitor my step count, pace, heart rate, oxygen rate and to monitor my sleep quality. The smart watch was pretty functional for a month of usage, but in the past two weeks I have been seeing incorrect health data being recorded. For instance, when I am perfectly calm, the heart rate is predicted as 95bpm, which is clearly wrong. My sleep data also doesn't seem right for the past two weeks. I would like a solution for the issues I am facing as it has been a very short duration since purchase. I would appreciate quick actions from your end. Thanks, Amelia B A K
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AI Feedback

Form:

Form score is 1

Content:

Fully addresses the task with details of purchase, issues, and request for action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

No spelling errors detected.

Organization:

Well-structured with logical presentation and smooth transitions.

Email Convention:

Correct email formatting and appropriate tone.

Vocabulary Range:

Uses varied and appropriate vocabulary for the situation.

SCORE 10/15

Dear Support Team, I recently purchased your smartwatch (Model X5) on 11th February 2026 from your official website. The device is advertised as accurately monitoring sleep quality and heart rate. However, I have been experiencing inconsistent readings since I started using it. The watch sometimes fails to record my sleep data and the heart rate readings fluctuate significantly even when I am resting. I have followed all setup instructions, ensured the device is fully charged and updated the software but the issue still persists. I kindly request that you look into this matter and advise whether a replacement or repair is possible. I have attached a copy of my purchase receipt for your reference. I look forward to your prompt response. Thank you, [Your Name]
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AI Feedback

Form:

Form score is 1

Content:

Fully addresses the task by including product details, issues, and a request for action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

No spelling or typing errors detected.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Uses varied and appropriate vocabulary for the situation.

SCORE 10/15

Subject: Concerns on smartwatch functionality issues. Hi, Digital Ltd. Support Team, I recently purchased the Digital Ltd Smartwatch Series 3.0 product from the Church Street outlet on the 9th of March, 2026. I was interested in the smartwatch features like monitoring sleep quality and heart rate, but it seems like this is not functioning to the expectation or the demo given to me while purchasing it. It is inconsistent and sometimes fails to record. I am not sure if the issue is with the product I purchased alone or the whole series; hence, I would request to troubleshoot the issue with the product I purchased and fix it, or please arrange a replacement of the same product that is functioning as expected. Thank you in advance. Regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 1

Content:

Fully addresses the task with all required themes: product details, issues, and request for action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

No spelling errors detected.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Uses varied and appropriate vocabulary for the situation.

SCORE 10/15

Dear Representative My name is [Your Name] from the US. I am writing this email to bring to your attention that my smartwatch is not functioning properly. Firstly, I would like to inform you that I bought this smartwatch to monitor my sleep quality and heart rate. However, the readings are inaccurate and sometimes fail to record completely. Furthermore, I bought this smartwatch last Sunday, and the model number is 351268. I have attached the invoice of the purchase as well. Last but not least, I want you to resolve my issue. If the smartwatch can be repaired, it would be great for me, or a replacement will also work for me. I hope you will understand my problem. Looking forward to your positive reply. Regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 1

Content:

All required themes are addressed with supporting details: product details, issues, and request for action.

Grammar:

Grammatical control is consistent with only occasional errors, none affecting comprehension.

Spelling:

No spelling errors detected, ensuring readability.

Organization:

Ideas are logically organized with a clear introduction, explanation, and request, allowing easy flow.

Email Convention:

Email lacks a subject line, but includes greeting, body, and closing with appropriate tone.

Vocabulary Range:

Vocabulary is appropriate and precise for the context of a complaint email.

SCORE 10/15

Subject: Smartwatch Functions Issue Dear Customer Support Team, I hope this email finds you well. I am writing this email to you because recently, I bought a samsung smartwatch that claims to monitor sleep quality and heart rate accurately. However, the readings have been inconsistent and sometimes fail to record completely. I purchased this product on Saturday 7th February, 2026 from digital galaxy shop in Brampton. The model no. is ZEN1235A which is in blue color. I would like to request you kindly take an action to resolve this issue as soon as possible. I am waiting for your prompt response. Thank in advance. Regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of purchase, issues, and request for action.

Grammar:

Mostly accurate grammar with only minor errors such as 'Thank in advance.'

Spelling:

Maximum of two spelling or typing errors, such as 'samsung' and 'Thank in advance.'

Organization:

Well-structured, logically presented ideas with smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary but lacks precision, such as 'kindly take an action'.

SCORE 10/15

Dear Customer support team, I am writing this email to complain about a smartwatch that I bought recently from your online store. Firstly, the smartwatch that I purchased is of Apple iwatch 10 series and is in blue color and my order number is A23456. I bought it from your online store on last Friday. Also, the watch that I bought supposed to monitor sleep quality and heart rate accurately but the readings have been inconsistent and sometimes fail to record completely. Lastly, I request you to replace the watch or provide me a full refund as my product has thirty days of money back guarantee. Kind Regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details.

Grammar:

Generally consistent grammatical control with only occasional errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Basic structure present but transitions are minimal.

Email Convention:

Greeting and closing present but lacks a subject line.

Vocabulary Range:

Vocabulary is somewhat limited, affecting precision.

SCORE 10/15

To: [Your Email] Subject: Smartwatch quality complaint. Hello sir, This is to report a product quality complaint for a 12th model fitbit smartwatch with square dial which I had purchased on 19th of this month from your store in Nevada. I had purchased it at around 5 in the evening and Mr. Sam was the sales executive who helped me with the same. The watch is not tracking the sleep quality and the heart rate accurately and sometimes even fails to record the same. Therefore I request you to kindly provide me with a replacement of the same model at the earliest. Hoping for a speedy response. [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task by including product details, issues, and a request for action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transitions between ideas are not smooth.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision.

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