Inaccurate Smartwatch Complaint: PTE Write Email Question with Sample Answers - Page 2

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You recently bought a smartwatch that claims to monitor sleep quality and heart rate accurately. However, the readings have been inconsistent and sometimes fail to record completely. Write an email to the company’s support team. Your email should include the following three themes: - details of product and purchase - issues - request for action Include all three themes and provide supporting ideas.”

30 community answers with AI feedback

SCORE 10/15

Subject: Immediate attention required towards the smartwatch Dear Support team, I am writing this mail to bring an urgent issue to your attention with respect to a Samsung smartwatch bought last month which claims to monitor sleep quality and heart rate but it is not performing effectively and sometimes even fails to record them completely. The product with ID: '12345zxcv678' and purchased on 3rd December 2025 from your store in Bangalore with receipt id: 'blr12345'. I kindly request an immediate action of either replacing or repairing the watch. I look forward to your response Regards [Your Name]

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of purchase, issues, and request for action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured and logically presented ideas.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary but lacks precision.

SCORE 10/15

Hi Team, I am writing this email to report the issue with respect to my smartwatch which I recently bought from your store. I purchased this product on 20th June at 4:50 PM. Firstly, I bought this product to monitor my sleep quality and heart rate accurately but the readings have been inconsistent and sometimes fail to record completely. I am purely disappointed with the product quality. Also, I am expecting refund from your end. So, I am requesting the team to take immediate action on my report. I hope to hear from you soon. Thanks for your time. Kind Regards, [Your Name]

AI Feedback

Form:

Word count (97) is between 50-120 inclusive.

Content:

Fully addresses the task with details of purchase, issues, and request for action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas.

Email Convention:

Correct email formatting and appropriate tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision.

SCORE 10/15

Hi Support team, I have purchased a Cruiser smartwatch which was on sale a month ago to monitor my sleep quality and heart rate. I have read the reviews and was impressed by the product. However recently the readings have been inconsistent, and it is sometimes failing to record completely even though I have followed the proper instructions on how to use. I have also raised a complaint but there was no action taken. I kindly request you to look into the issue and get back to me as soon as possible. Please find the attached images of readings. Thank you.

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task by including product details, issues, and a request for action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transitions between ideas are not smooth.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision.

SCORE 10/15

Dear Support Team, I purchased a smartwatch from your brand advertised for accurate sleep and heart rate monitoring. Unfortunately, the heart rate reading are inconsistent and the sleep tracker often fails to record data and logs only partial data. I have already restarted the device, updated the firmware, and repaired it with the app and the issue still persists. As the device is under warranty, I request a diagnostic check, replacement or refund. The purchase invoice is attached. Looking forward for prompt resolution. Regards [Your Name]

AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details: product details, issues, and request for action.

Grammar:

Contains errors such as 'reading are' and 'looking forward for', affecting grammatical control.

Spelling:

Maximum of two typing errors, such as 'repaired' instead of 'paired'.

Organization:

Clear progression from introduction to explanation and request; ideas are logically ordered.

Email Convention:

Lacks a subject line, but greeting and closing are present; tone is appropriate.

Vocabulary Range:

Good command of appropriate vocabulary for the context.

SCORE 9/15

From: [Your Email] To: [Your Email] Date: 17-08-2025 Subject: Regarding O2 Smartwatch Performance Dear Customer Support, Your O2 Smartwatch with sleep quality and heart rate monitoring functionality is not functioning properly. I had purchased this watch for 10,000 Rs with a hope that it will function properly, but it has given me the wrong readings of my heart rate. It showed by heart rate as 500 bpm, which is practically impossible for a human being. In the similar way, it is not counting the proper sleep hours. It showed 100 hours of seep per day, which is again practically impossible. Please take this matter seriously, and help me replace or repair this watch. Waiting for your response. Regards, [Your Name]

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of purchase, issues, and request for action.

Grammar:

Noticeable grammatical errors such as 'showed by heart rate' and 'seep per day'.

Spelling:

Maximum of two spelling or typing errors, such as 'seep' instead of 'sleep'.

Organization:

Well-structured with logical presentation of ideas and smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision in expressing issues.

SCORE 9/15

Dear Sir or Madam, I am writing to address some issues I have with my recent purchase of your smartwatch. I bought this smartwatch from your showroom last week. The associates informed me that it can measure the sleep quality and heart rate. However, I have been noticing many discrepancies in data lately. It stops measuring data sometimes and provides wrong data. I happened to notice that it did not measure any data last night, even though I was wearing the watch the whole night. Also, I have observed that the application sometimes does not respond to the watch, and it creates more problems. I hope you can take a look at this matter and provide a return or a refund as soon as possible. Thanks for your understanding. Regards, [Your Name]

AI Feedback

Form:

Form score is 1

Content:

Fully addresses the task with details of purchase, issues, and request for action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision.

SCORE 9/15

Dear Sir/Madam, I am writing this email to raise complaint against quality of the smartwatch. This watch claims to monitor sleep quality and heart rate accurately. However, the watch readings have been inconsistent and sometimes fail to record completely. Furthermore, I am sharing the invoice details in file attached and I purchased this product on 14 November 2025 from your online website. I have also shared the photos of the product in attachments. Moreover, the product has several issues like its battery complete drained after hours of regular use. Additionally, heart rate reading is not correct. I want to return this product and request you to give me full refund of the product. Kindly regards, [Your Name]

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of purchase, issues, and request for action.

Grammar:

Noticeable grammatical errors such as 'raise complaint against quality' and 'battery complete drained'.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present but lacks smooth transitions between ideas.

Email Convention:

Inconsistent use of email conventions, such as 'Kindly regards' instead of 'Kind regards'.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision in expressions.

SCORE 9/15

Hi Team, Hope you are well. This is Shaila. I had recently purchased a smart watch from your company XYZ. Product detail: Model: XYZ Watch Series 9, Red Colour Purchase ID: [Your Phone Number] Date of Purchase: September 09, 2025 The watch claims to monitor sleep quality and heart rate accurately, but the readings have been inconsistent and sometimes fail to record completely. I have been monitoring this for a month am reaching out to you for a solution. Request to give me an immediate return/exchange (as per company policy) or get this issue resolved in the current watch by Tuesday, 10:00 AM. Let me know if you need more details on the watch. Awaiting your reply. Thanks [Your Name] [Your Email]

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of purchase, issues, and request for action.

Grammar:

Noticeable grammatical errors such as missing articles, but readability is not hindered.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logical presentation of ideas and smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 9/15

Dear customer support team, I am writing this email formally complain about an Apple watch 120 series black colour round dial model MN456 bought in-store on 02/4/2025. The watch is failing to give performance as mentioned in description while buying purchasing the product. It is showing sudden shutdown, irresponsive behaviour while reading heart rate and not monitoring sleep accurately. As it is an expensive and renowned product known for high quality performance. I am bit dissatisfied and want a genuine solution for the issue or if not then I would appreciate the full refund. I hope to get action on my request as soon as possible. Thanks for reviewing and reading my request. Your sincerely [Your Name]

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of product, issues, and request for action.

Grammar:

Noticeable grammatical errors such as 'formally complain' and 'while buying purchasing'.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transitions between ideas are not smooth.

Email Convention:

Inconsistent use of email conventions, such as missing greeting and incorrect closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 9/15

Dear Support Team, I recently bought a smartwatch that claims to monitor sleep quality and heart rate accurately, but unfortunately, the readings have been inconsistent and sometimes fail to record completely. Please find below the details of product and purchase. Product Name: Fossil Smartwatch Gen z Product Colour: Black Product Model: Gen Z v3 Year of Manufacture: 2024 Purchase Date: 01-06-2025 Due to the issues mentioned above, I am not satisfied with the product and since its still within warranty I would like to request for replacement or refund. I would also like to suggest improving the quality of sensors which caused the major issue. Thanks, [Your Name] [Your Phone Number]

AI Feedback

Form:

Word count (100) is between 50–120 inclusive.

Content:

Fully addresses the task with product details, issues, and request for action.

Grammar:

Noticeable grammatical errors, such as 'its' instead of 'it's', but does not hinder readability.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention: