Inaccurate Smartwatch Complaint: PTE Write Email Question with Sample Answers - Page 3

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You recently bought a smartwatch that claims to monitor sleep quality and heart rate accurately. However, the readings have been inconsistent and sometimes fail to record completely. Write an email to the company’s support team. Your email should include the following three themes: - details of product and purchase - issues - request for action Include all three themes and provide supporting ideas.”

30 community answers with AI feedback

SCORE 9/15

Dear ABC Company, Sub: Smartwatch issue. This email is regarding my recent smartwatch purchase from your company which claims to monitor sleep quality and heart rate accurately. The reason to buy was to change the sleep cycle due to night shift routine and work on my stamina on daily basis but the readings have been inconsistent and sometimes fail to record completely which is great disappointment for me. Unfortunately, I would like to return this product. Product: ABC Smartwatch Version 8 Purchased: Dec 1, 2025 Issue: Doesn't monitor sleep quality and heart rate accurately. Action: Return the product and issue refund. Kindly, do the needful. Thank you. Your turely, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of purchase, issues, and request for action.

Grammar:

Noticeable grammatical errors such as 'Your turely' but does not hinder readability.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but lacks clear transitions between ideas.

Email Convention:

Uses email conventions inconsistently, missing appropriate closing and subject line format.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 9/15

Dear support team, Greetings of the day. I hope this email finds you well. I am writing this email to address the Samsung smart watch which I purchased last week. As the product claims to monitor sleep quality and heart rate accurately with steps counted on daily basis- the smart watch counts my steps accurately but the problem is with the sleep monitor and heart rate readings have been inconsistent and even sometimes fail to record completely. Could you please replace my samsung smart watch with the new one as it is in the warranty period. Please find the attachment copy of product bills including the warranty card. I hope to hear from you soon. Kind regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of the product, issues, and a request for action.

Grammar:

Noticeable grammatical errors, such as missing articles and awkward phrasing, but readability is not hindered.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logical presentation and smooth transitions.

Email Convention:

Correct email format with appropriate tone and structure.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision in describing issues.

SCORE 9/15

Hi Sri/Mam, I have purchased the smartwatch in your store on the below mentioned date and product details, there is an issue with the monitor sleep quality and heart rate accuracy. The data is not capturing properly and also its not saving the records in the storage file, request you to check and let me know what is the actual issue. If possible kindly repair the watch or else replace with new smartwach has this also covers under warranty for an year which is still valid. Kindly reach out to me if anything is required contact number updated below. Date: 20th June 2025 Bill number:123456 Model: XXXX Contact Number: XXXXXXXX Thank and Regards, [Your Name]
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AI Feedback

Form:

Word count (107) is between 50–120 inclusive

Content:

Fully addresses the task with details of purchase, issues, and request for action

Grammar:

Noticeable grammatical errors such as 'its not saving', 'request you to check'

Spelling:

Maximum of two spelling or typing errors, e.g., 'smartwach'

Organization:

Some organization present, but transitions between ideas are unclear

Email Convention:

Inconsistent use of email conventions, informal greeting and closing

Vocabulary Range:

Some appropriate vocabulary but lacks precision, e.g., 'check and let me know'

SCORE 9/15

Dear service team, I am writing this email to address the issue which I am facing with my new smartwatch. Firstly, I bought this watch on June 2, 2026, which is two days ago, and the product name is Google 15 series. This morning, I suddenly could not monitor my sleep quality, and my heart rate was not showing accurately. Secondly, due to this issue, I am not able to use my smartwatch, which is affecting my daily activity routine. I request that you arrange an appointment to fix the watch so that I can use it. Please share the details of the appointment and the venue of the service center. I look forward to your actions. Regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

The email addresses all required themes but lacks detailed supporting ideas.

Grammar:

Grammar is generally consistent with only occasional errors.

Spelling:

Spelling is accurate with no errors affecting readability.

Organization:

The email has a basic structure but lacks smooth transitions and logical flow.

Email Convention:

The email lacks a subject line, affecting the use of conventions.

Vocabulary Range:

Vocabulary is limited, reducing precision and appropriateness.

SCORE 9/15

Subject: Smart watch model [123], reflecting inaccurate monitoring. Dear company customer services, Hope this message brings knowledge on an issue I have been facing. I have recently bought a smartwatch from your brand, two weeks back. Its model number is 123 which costs 200Rs. The product speciality is it could monitor sleep quality and heart accuracy. I have observed the inconsistent readings and also sometimes it fails to record it completely. Actually, I bought that smartwatch to monitor my health consistently. I hereby request you take an action for this. Either by replacing it or repairing it. I would look forward for your response.
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with all required themes included.

Grammar:

Noticeable grammatical errors, such as 'I would look forward for your response'.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transitions between ideas are unclear.

Email Convention:

Uses email conventions inconsistently; lacks a proper greeting and closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 9/15

To, The customer support team Dear Mr. Sanjay Jana, Last week on Tuesday I have purchased a smart watch of Noise brand which is blue in color and claims to monitor sleep quality and heart rate accurately, the price of the product is Rupees 2500/-, however, it is not worthy. Since the day of purchase not a single time it has reflected the monitoring correctly, additionally, sometimes fails to record completely. I request you to kindly register my complaint against the product, either replace the complete set of product or refund the whole amount at the earliest hour. Looking forward to receiving an immediate action. Regards [Your Name]
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AI Feedback

Form:

Word count (101) is between 50–120 inclusive.

Content:

Fully addresses the task with details of product, issues, and request for action.

Grammar:

Noticeable grammatical errors present, such as tense inconsistencies.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present but lacks smooth transitions between ideas.

Email Convention:

Uses email conventions inconsistently; missing subject line and abrupt closing.

Vocabulary Range:

Some appropriate vocabulary but lacks precision in expressing issues.

SCORE 9/15

Dear Sir, I am writing this email to inform you that recently I bought a smartwatch that claims to monitor sleep quality and heart rate but unfortunately the readings have been inconsistent and sometimes fail to record completely. My name is [Your Name] I bought this watch last week from you city center shopping store. The watch is black in color with red straps on it and I bought it from almost 14000 dollars. Moreover, first two days watch would work effectively but after that it stop responding. It would be great if you exchange the watch or if possible to repair that. I hope will get some positive response from you soon. Regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of purchase, issues, and a request for action.

Grammar:

Noticeable grammatical errors such as 'it stop responding', but readability is maintained.

Spelling:

Maximum of two spelling or typing errors observed.

Organization:

Some organization present, but transitions between ideas could be smoother.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 9/15

Dear Sir/Ma'am, I had purchased a smartwatch model no. 31452 on 23 March 2026 from the Solan Store located in Brampton, Canada. The company claimed that the smartwatch monitors the sleep quality and heart rate accurately. I am a fitness freak and I had been closely monitoring my heath prior the purchase using certain medical devices. But I felt the product is not consistent with my regular readings. This could be because the product might be defective. So, I would hereby like you to kindly replace or return this product. I had really high hopes from this product. Hoping to hear from a positive response from you. Your Sincerely, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

The email addresses the task with some success, covering product details, issues, and a request for action, but lacks detailed supporting ideas.

Grammar:

There are some grammatical errors, such as 'prior the purchase' instead of 'prior to the purchase', affecting the overall accuracy.

Spelling:

There are no spelling errors, ensuring readability is maintained.

Organization:

The email has a basic structure with an understandable order, but transitions are minimal, affecting the flow.

Email Convention:

The email lacks a subject line and uses a somewhat informal closing, impacting the overall effectiveness of the conventions.

Vocabulary Range:

The vocabulary is appropriate for the context, demonstrating a good command of language.

SCORE 9/15

Dear Customer Support Team, I would like to bring your attention on a serious matter as per below details: I have purchased an apple smartwatch (Model No. UB5467) from your store located in Dalma mall on 5th July 2026. Upon using the smartwatch, i have encountered several issues in its functioning including inconsistent readings in heart rate, sleep quality and sometimes even fail to record the data as well which was claimed while i was purchasing the item. I would sincerely request you to look into this matter urgently and either repair the item or provide a suitable replacement item. Thank you. Best Regards,
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details, including product and purchase details, issues, and a request for action.

Grammar:

Fair degree of grammatical control with errors such as 'i' instead of 'I' and incorrect verb forms.

Spelling:

Maximum of two spelling or typing errors, ensuring readability.

Organization:

Basic structure is present and ideas follow a generally understandable order, but transitions are minimal.

Email Convention:

Email conventions are used inconsistently; missing subject line and somewhat informal tone.

Vocabulary Range:

Limited range of vocabulary; some words are appropriate but lack variety and precision.

SCORE 9/15

Hi, I bought a smartwatch with serial number 12345 on 5th of November 2025 from the outlet near Maharaja's College, Ernakulam. The watch has the provision to monitor sleep quality and heart rate but the reading it is showing is inconsistent and sometimes fail to record completely. So, I would like to get a replacement of the same watch with working model or get a reimbursement of the money at the earliest. It has a warranty of 2 years but I don't want to repair the newly bought watch. Please let me know if any other further details are needed and please resolve this issue at the earliest. Regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details: product details, issues, and request for action.

Grammar:

Fair degree of grammatical control; errors like 'the reading it is showing' and 'fail to record' present.

Spelling:

No spelling errors detected.

Organization:

Basic structure present; ideas generally follow order but transitions are minimal.

Email Convention:

Lacks a subject line, but greeting, closing, and appropriate tone are present.

Vocabulary Range:

Limited vocabulary range; some words are appropriate but lacks precision.

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