Inaccurate Smartwatch Complaint: PTE Write Email Question with Sample Answers - Page 3
Your task
Read the situation below, then write an email of 80 to 140 words in response.
30 community answers with AI feedback
30 community answers with AI feedback
SCORE 9/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task with details of purchase, issues, and request for action.
Grammar:
Noticeable grammatical errors such as 'Your turely' but does not hinder readability.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Some organization present, but lacks clear transitions between ideas.
Email Convention:
Uses email conventions inconsistently, missing appropriate closing and subject line format.
Vocabulary Range:
Some appropriate vocabulary, but lacks precision and variety.
SCORE 9/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task with details of the product, issues, and a request for action.
Grammar:
Noticeable grammatical errors, such as missing articles and awkward phrasing, but readability is not hindered.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Well-structured with logical presentation and smooth transitions.
Email Convention:
Correct email format with appropriate tone and structure.
Vocabulary Range:
Some appropriate vocabulary used, but lacks precision in describing issues.
SCORE 9/15

AI Feedback
AI Feedback
Form:
Word count (107) is between 50–120 inclusive
Content:
Fully addresses the task with details of purchase, issues, and request for action
Grammar:
Noticeable grammatical errors such as 'its not saving', 'request you to check'
Spelling:
Maximum of two spelling or typing errors, e.g., 'smartwach'
Organization:
Some organization present, but transitions between ideas are unclear
Email Convention:
Inconsistent use of email conventions, informal greeting and closing
Vocabulary Range:
Some appropriate vocabulary but lacks precision, e.g., 'check and let me know'
SCORE 9/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
The email addresses all required themes but lacks detailed supporting ideas.
Grammar:
Grammar is generally consistent with only occasional errors.
Spelling:
Spelling is accurate with no errors affecting readability.
Organization:
The email has a basic structure but lacks smooth transitions and logical flow.
Email Convention:
The email lacks a subject line, affecting the use of conventions.
Vocabulary Range:
Vocabulary is limited, reducing precision and appropriateness.
SCORE 9/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task with all required themes included.
Grammar:
Noticeable grammatical errors, such as 'I would look forward for your response'.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Some organization present, but transitions between ideas are unclear.
Email Convention:
Uses email conventions inconsistently; lacks a proper greeting and closing.
Vocabulary Range:
Some appropriate vocabulary, but lacks precision and variety.
SCORE 9/15

AI Feedback
AI Feedback
Form:
Word count (101) is between 50–120 inclusive.
Content:
Fully addresses the task with details of product, issues, and request for action.
Grammar:
Noticeable grammatical errors present, such as tense inconsistencies.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Some organization present but lacks smooth transitions between ideas.
Email Convention:
Uses email conventions inconsistently; missing subject line and abrupt closing.
Vocabulary Range:
Some appropriate vocabulary but lacks precision in expressing issues.
SCORE 9/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task with details of purchase, issues, and a request for action.
Grammar:
Noticeable grammatical errors such as 'it stop responding', but readability is maintained.
Spelling:
Maximum of two spelling or typing errors observed.
Organization:
Some organization present, but transitions between ideas could be smoother.
Email Convention:
Correct email formatting with appropriate structure and tone.
Vocabulary Range:
Some appropriate vocabulary used, but lacks precision and variety.
SCORE 9/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
The email addresses the task with some success, covering product details, issues, and a request for action, but lacks detailed supporting ideas.
Grammar:
There are some grammatical errors, such as 'prior the purchase' instead of 'prior to the purchase', affecting the overall accuracy.
Spelling:
There are no spelling errors, ensuring readability is maintained.
Organization:
The email has a basic structure with an understandable order, but transitions are minimal, affecting the flow.
Email Convention:
The email lacks a subject line and uses a somewhat informal closing, impacting the overall effectiveness of the conventions.
Vocabulary Range:
The vocabulary is appropriate for the context, demonstrating a good command of language.
SCORE 9/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed with supporting details, including product and purchase details, issues, and a request for action.
Grammar:
Fair degree of grammatical control with errors such as 'i' instead of 'I' and incorrect verb forms.
Spelling:
Maximum of two spelling or typing errors, ensuring readability.
Organization:
Basic structure is present and ideas follow a generally understandable order, but transitions are minimal.
Email Convention:
Email conventions are used inconsistently; missing subject line and somewhat informal tone.
Vocabulary Range:
Limited range of vocabulary; some words are appropriate but lack variety and precision.
SCORE 9/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed with supporting details: product details, issues, and request for action.
Grammar:
Fair degree of grammatical control; errors like 'the reading it is showing' and 'fail to record' present.
Spelling:
No spelling errors detected.
Organization:
Basic structure present; ideas generally follow order but transitions are minimal.
Email Convention:
Lacks a subject line, but greeting, closing, and appropriate tone are present.
Vocabulary Range:
Limited vocabulary range; some words are appropriate but lacks precision.
How to approach it
- Match the register. Formal for institutions, semi-formal for colleagues.
- Use email structure. Greeting, purpose, details, polite close.
- Cover every point. Address each bullet the prompt asks for.
- Keep it concise. Clear and complete beats long and rambling.
Model Answer
Complain regarding smartwatch performance Dear support Team, I recently purchased your smartwatch from your online store on June 4,2026. The product was advertised as providing accurate sleep quality and heart rate monitoring. However, since I started using it, the readings have been inconsistent, and the device often fails to record data completely.Despite updating the software and following the user instructions, the problem continues.This issue has affected my ability to track my health data reliably on daily basis. I request that you investigate this issue and provide a suitable solution. If the device is defective, I would appreciate a replacement or repair under warranty. Thank you for your assistance Yours sincerely, [Your Name]