Unsafe Navigation App Complaint: PTE Write Email Question with Sample Answers - Page 2

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You recently used a travel app for navigation during a road trip. The app led you through unsafe or blocked routes, causing delays. Write an email to the app’s support team. Your email should include the following three themes: - trip details - problems faced - suggestions Include all three themes and provide supporting ideas.”

30 community answers with AI feedback

SCORE 8/15

Dear support team, I am writing an email to express my issues and problems faced by using the app. Firstly, I recently used your travel app for navigation purpose of my road trip. Initially, it shows that my destination place will reach in 30 minutes. Unfortunately, the app guided me, take me some unsafe places and blocked routes which caused me to delay in attending my official meeting. Finally, I would really exhausted to drive for a long time because of your misleading app navigation. I hope, you can understand my situation and resolve this issue as earliest. Regards [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Task partially addressed but lacks detailed trip details and suggestions.

Grammar:

Noticeable grammatical errors such as incorrect verb forms and sentence structure.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transitions between ideas are unclear.

Email Convention:

Uses email conventions inconsistently; lacks proper closing and introduction.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 8/15

App support team, I hope this email find you well, I am sending this email to inform you that in weekend I plan a trip with my family in Ujjain Mahakal temple, I am going first time on road, so I don't know the right way then I used a travel app for navigation during the trip but the app led me through unsafe or blocked routes, that's why I am not reaching on arti time and I am too much tried all family member's also, We faced many problems so please do something and do app update. Thank you, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Task partially addressed with trip details, problems faced, and a suggestion, but lacks depth.

Grammar:

Noticeable grammatical errors, such as incorrect tense and sentence structure, affecting readability.

Spelling:

Maximum of two spelling errors; readability not affected.

Organization:

Some organization present, but transitions and relationships between ideas are unclear.

Email Convention:

Email conventions used inconsistently; lacks formal greeting and closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 7/15

Subject : complaint against misleading App Dear sir, I am [Your Name], I am writing to inform complaint of travel app for travelling road trip. Firstly i would appreciate your team for inventing this app. Recently i used your travel app but this is unsafe or blocked routes so it leads causing delays in my throughout of travel. I have some suggestions for improve your app first one is make appropriate team for consulting routes and secondly give advices and conform safe routes with safe roads also highlight petrol pumps and comfort station with refreshment. Sincerly [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Task is partially addressed with trip details and suggestions, but lacks clarity on problems faced.

Grammar:

Noticeable grammatical errors, such as incorrect tense usage and awkward phrasing.

Spelling:

Three or four spelling or typing errors present, such as 'Sincerly' and 'conform'.

Organization:

Some organization present, but relationships between ideas are unclear and transitions are lacking.

Email Convention:

Inconsistent email conventions with informal tone and missing formal elements like proper salutation and closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 7/15

Dear Customer support, I am writing this email to give feedback on Expedia application. Since, I used this app for my previous 6 day road trip from Bareilly to Ladakh with 3 other individuals on bike. I trusted on this app and planned my itinerary accordingly. However, I was in Chandigarh, the map in the application was directed us towards a narrow street. After following the directions we reached to the road which was dangerously edging down towards the river with no protection and then we found the hoarding says Entrance prohibited due to extreme danger. We were about to fall but we saved ourselves. I suggest to enhance the algorithm, map and precautions in the application to ensure human safety. Thanks and regards [Your Name]
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AI Feedback

Form:

Form score is 1

Content:

Task partially addressed with trip details and problems mentioned, but suggestions are vague.

Grammar:

Noticeable grammatical errors such as incorrect verb tense and sentence structure.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present but transitions between ideas are unclear.

Email Convention:

Email conventions used inconsistently; lacks proper salutation and closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 7/15

Dear support team, I hope this email finds you well. I am writing this email to express my concern and bad experience about using your travel app, Rapido. I started from Southall to Reading, The journey started very well but after some time the app redirected to blocked routes, no another route suggested, which delayed reaching the location. The routes were mainly blocked and I felt unsafe travelling by the route.. Could you please check and update the routes mainly from Southall to Hayes and then to Reading, so that other travellers may not face any sort of trouble while using your travel app. I would really appreciate your time and understanding. I hope to hear from you soon. Kind regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 1

Content:

Task partially addressed; trip details are vague, and problems are mentioned but lack depth.

Grammar:

Noticeable grammatical errors such as incorrect sentence structure and punctuation.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transitions between ideas are unclear.

Email Convention:

Correct email formatting with appropriate greeting and closing.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 7/15

Dear Trip.com Customer service, I am Catherine, the purpose of my writing today is to address the issue i faced during a road trip. Last Sunday on 25/7/26 i have travelled to Nilgiri hills with my family by following the route which was showed in your app. Moreover, the destination reached to the opposite side of the hills, while enquiring with the peoples they said that need to travel for seven more hours to reach destination. Furthermore, its an loss of time and expense, kindly anticipate quick intervention towards the issue by updating the correct travel routes with proper guidance. Thank you, Yours sincerely, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

The email addresses the task with some success, including trip details and problems faced, but suggestions are weakly developed.

Grammar:

There are frequent grammatical errors, such as incorrect verb tenses and missing articles, which affect clarity.

Spelling:

There are three spelling or typing errors ('i', 'peoples', 'its'), affecting readability.

Organization:

The email has a basic structure and ideas follow a generally understandable order, but transitions are minimal.

Email Convention:

The email has a greeting and closing, but lacks a subject line and the tone is somewhat informal.

Vocabulary Range:

The vocabulary is limited and lacks precision, with some words used inappropriately.

SCORE 7/15

Dear Customer Care Team, I would like to seek your attention to the issue causing delays to reach my destination. I am on the way to Manali with my younger sister and using your travel app to reach. However, after using your travel app to navigate the routes to reach my destination during road trip, I am lost now, moreover, crossing unsafe or blocked routes. I would request your immediate action on this and assistance to reach safely such as asking your technical team to be in touch with us until we arrive at our place. Looking forward for your quick assistance considering the situation. Thanks & regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Task attempted but lacks clarity; trip details and suggestions are vague.

Grammar:

Noticeable grammatical errors, such as tense issues and sentence structure problems.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but relationships between ideas are unclear and transitions are weak.

Email Convention:

Email uses conventions inconsistently; lacks a clear subject line and has an informal closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 7/15

Hello Support team, I hope you are doing well. Recently I used your travel app for navigation during a road trip but it led me through unsafe or blocked routes and causing delays. Firstly, I opened app and fill the full address and start my live location. Secondly, Navigation was give me such wrong route which is walking stree to go by car and it's not possible. Lastly, I would like to suggest that please check your app with IT team and resolve this type of error and also try once we it resolve. Thank you give me your time and support. I hope my suggestions this is useful for the same. Best Regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

The email addresses the trip details, problems faced, and suggestions, but lacks detailed supporting ideas.

Grammar:

Fair grammatical control with noticeable errors, such as incorrect verb forms and sentence structures.

Spelling:

Contains three spelling or typing errors, affecting readability.

Organization:

Basic structure is present, but ideas are not logically ordered and transitions are minimal.

Email Convention:

Basic email structure with greeting and closing, but lacks a subject line and has minor tone issues.

Vocabulary Range:

Limited vocabulary with some appropriate words; lacks precision and variety.

SCORE 7/15

Subject: Suggestion regarding traveling app for Navigation. Dear Support team, I am writing this mail to show my concern about your traveling app for navigation. on 26th June 2026 around 5am in the morning, I used your app for navigation for airport. I would like to tell you the problems I faced during used your application,it led me through very unsafe routes which make me delayed to my destination as I had to pick my flight on that day Also,I would like to suggest you, kindly update your navigation service so it may not confuse others like me. Hope to hear you soon. Thank you, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

The email addresses the task with some success, covering trip details, problems faced, and suggestions, but lacks detailed supporting ideas.

Grammar:

Frequent grammatical errors such as sentence fragments and incorrect verb forms are present but do not significantly hinder understanding.

Spelling:

Three or four spelling or typing errors were noted, affecting the overall readability.

Organization:

The email has a basic structure, but ideas are not always logically ordered, and transitions are minimal.

Email Convention:

Conventions are correctly used with a subject line, greeting, body, closing, and appropriate tone.

Vocabulary Range:

Vocabulary is limited and lacks precision, with some words appropriate but not varied.

SCORE 7/15

Dear Sir or Madam, I am writing this email as a feedback after using you app that is "Road Map". Which has been installed from App store. I had used app for finding the root from Jalandhar to Amritsar on yesterday. The root which is provided by it is very long and blocked. I was in hurry because there was an important exam of mine. On one place ,I was stucked , there was not any road to move forward. I requested you kindly update your root map as per latest roads and layout of city map. I hope my feedback will be improved your services. Thanking You [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Task partially addressed; trip details and problems mentioned but suggestions could be clearer.

Grammar:

Noticeable grammatical errors, such as incorrect tense and sentence structure.

Spelling:

Three or four spelling errors, including 'stucked' and 'root' for 'route'.

Organization:

Some organization present, but ideas are not clearly linked.

Email Convention:

Inconsistent use of email conventions; lacks proper greeting and closing format.

Vocabulary Range:

Limited vocabulary with some inappropriate word choices, such as 'root' instead of 'route'.

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