Unsafe Navigation App Complaint: PTE Write Email Question with Sample Answers - Page 3

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You recently used a travel app for navigation during a road trip. The app led you through unsafe or blocked routes, causing delays. Write an email to the app’s support team. Your email should include the following three themes: - trip details - problems faced - suggestions Include all three themes and provide supporting ideas.”

30 community answers with AI feedback

SCORE 7/15

Dear support team, My name is [Your Name], I have been using your Travel App since one year and I am about it. Today, while I was travelling with my friends to Goa, I used this travel app, but it led me to a unsafe blocked route. Also, this caused me too much of delay to reach my destination and made us scared in new places not knowing where to go. Moreover, we faced some work issues because of the delay, it entirely disturbed our schedule. Lastly, I request you to look into problem at earliest and I suggest you to develop this app to work more accurately. Kind Regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Task partially addressed; trip details and problems mentioned but lacks detail.

Grammar:

Noticeable grammatical errors, such as 'a unsafe', 'too much of delay'.

Spelling:

Three spelling errors: 'travelling', 'Kind Regards', and inconsistent use of punctuation.

Organization:

Some organization present, but transitions between ideas are unclear.

Email Convention:

Email conventions used inconsistently; missing subject line and abrupt closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 7/15

Dear Sir, App's support team, I would like to bring to your notice that, as i have recently used a travel app for my road trip, have experienced worst problems through out the trip, Firstly, trip has started on February 15th to 20th, and app showing wrong road routes, and secondly, unsafe or blocked routes because of that i have not reached my destination on expected time. Its my bad experience i have faced in my lifetime. I request you to kindly look into the issued and upgrade your travel app. so, that it will be helpful for others. [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Task partially addressed with trip details, problems faced, and suggestions mentioned.

Grammar:

Noticeable grammatical errors, such as incorrect tense and missing articles.

Spelling:

Three spelling errors, including 'through out', 'issued', and 'with faithfully'.

Organization:

Some organization present, but transitions and logical flow between ideas are unclear.

Email Convention:

Inconsistent use of email conventions with informal tone and missing elements like a proper closing.

Vocabulary Range:

Limited vocabulary with some precision lacking, mainly basic terms used.

SCORE 7/15

Dear sir or madam, Iam writing this in a concern regarding the travel app used for navigation.Last week i was travelling to delhi from hyderabad with my family for vacations and i used road for better enjoyment this time.I used your travel app for navigation as iam new to that route, but, it made me frustrated as the roads were too bad and most of them were blocked because of which i arrived at the destination very late.I would suggest please make sure to update your app to give the better services for the people who travels by road. yours faithully, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Task partially addressed with trip details and problems, but suggestions are vague.

Grammar:

Noticeable grammatical errors such as missing punctuation and incorrect capitalization.

Spelling:

Three spelling or typing errors noted, such as 'Iam' and 'faithully'.

Organization:

Some organization present, but lacks clear transitions and logical flow.

Email Convention:

Inconsistent use of email conventions, such as incorrect salutation and closing.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 7/15

Hello Team, I hope you're doing well, I'm writing this e-mail to let you guys know about the problem which I have faced while on my London's trip, as I was using your travel app I searched for the famous tourist attraction spot in town on your app and followed the map route to London Bridge, the map took me via ally ways and different route which were unsafe and horrifying, as there was no person walking on that road's. Please make sure that you update your app with the major road's and less inner ally ways of the town. Thank you.
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AI Feedback

Form:

Form score is 2

Content:

Task partially addressed; trip details and problems included, but suggestions are minimal.

Grammar:

Noticeable grammatical errors, such as incorrect possessive form and sentence structure.

Spelling:

Three or four spelling errors, such as 'ally ways' and incorrect possessive forms.

Organization:

Some organization present, but lacks clear structure and transitions.

Email Convention:

Uses email conventions inconsistently; lacks proper salutation and closing.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 7/15

Dear Sir/ Ma'am, I hope this e-mail finds you well. I am writing this to let you know an unpleasant experience that I encountered due to your app Recently, I have used your app, during one of my trips, for navigation. While we were travelling I was telling the directions to my friends who accompanied me in the trip. Unfortunately, this app has led us through blocked routes and because of that we got delayed. I kindly request you to do the needful. Regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

The email addresses the task but lacks detail. Only two themes are mentioned: trip details and problems faced. Suggestions are missing.

Grammar:

There are grammatical errors such as missing articles and incorrect verb forms, but they do not significantly impede understanding.

Spelling:

There are no spelling errors, ensuring readability is maintained.

Organization:

The email has a basic structure with an introduction and closing, but the ideas are not fully developed or logically connected.

Email Convention:

The email has a greeting and closing but lacks a subject line, and the tone is somewhat appropriate.

Vocabulary Range:

Vocabulary is basic and lacks precision, limiting the effectiveness of communication.

SCORE 6/15

Subject:Request to rectify navigation app error. Hello,hope this email finds you well.I am writing this mail to convey your navigation app error and mention some of suggestions to develop your app. Firstly, I was travelling from Chennei to Ooty with my family members in car we did't know the proper route so we used your navigation app for the exact location. Furthermore,We found that there is bug in your app after thirty kilometer of travel your app change location automatically without any alert, it made us journey to delay more than four hours, Please solve this problem immediately. Additionally,I would like to recommend your company to use modern technology like artificial intelligence to provide exact location. Kind regards,Thank you for your time. Yours Sincerly [Your Name]
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AI Feedback

Form:

Form score is 1

Content:

The email addresses the task with some success, covering trip details, problems faced, and suggestions, but lacks detailed supporting ideas.

Grammar:

There are several grammatical errors that do not significantly hinder understanding, such as incorrect verb forms and missing articles.

Spelling:

There are three spelling or typing errors, such as 'did't' and 'Sincerly', which slightly affect readability.

Organization:

The email has a basic structure with an introduction, body, and closing, but lacks smooth transitions and clear progression of ideas.

Email Convention:

The email conventions are used inconsistently; the greeting and closing are present but lack proper punctuation and spacing.

Vocabulary Range:

The vocabulary is limited and lacks precision, with basic words and phrases used to convey ideas.

SCORE 6/15

Dear Teausing m, My name is [Your Name], this is to express my concern and report issues faced by me while navigating on your application. Firstly, i entered my trip details to show navigation form B.C. to Toronto. Secondly, i am sorry to convey that the app took me through whole lot of problems during my trip, which include road diversions , blockage and inter city small and narrow routes. Lastly, just wan to suggest that there whole lot improvement required in the application, as finding destiantions is really very difficult the app should guess and provide predictions so that one need not to write the full address, also navigation should be precise and accurate Best Regards [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

The email addresses the task with some success, covering all themes but with weak development of suggestions.

Grammar:

Fair degree of grammatical control with errors such as missing articles and incorrect verb forms.

Spelling:

Numerous spelling errors such as 'wan,' 'destiantions,' and 'Teausing m,' affecting readability.

Organization:

Basic structure is present, but ideas lack smooth transitions and logical progression.

Email Convention:

Email conventions are used inconsistently; missing subject line and some elements are ineffective.

Vocabulary Range:

Vocabulary is limited and lacks precision, with some appropriate words.

SCORE 6/15

Hello Sir/Madam, I am writing this email to share my experience of using navigation app during my road trip with my family. Firstly, we want for a road trip from Dallas to new york on 24 May 2026 nagibation was not accurate. Also, we faced lot of problems to identify better routes, It led us through unsafe and blocked routes which caused multiple delays to reach the destination whch made a changes in plan Furthermore, I suggest to have a latest scan on few areas and newly constructed roads to make the user more comfortable. I hope this suggestions help to improve the performace of app. Thanks & Regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

The email addresses the task with some success, including trip details, problems faced, and suggestions, but lacks sufficient supporting details.

Grammar:

There are several grammatical errors, such as incorrect verb forms and missing articles, which do not significantly impede understanding.

Spelling:

There are numerous spelling errors, such as 'nagibation', 'whch', 'performace', affecting readability.

Organization:

The email has a basic structure with an introduction, body, and closing, but lacks clear transitions and logical flow.

Email Convention:

The email has a greeting and closing but lacks a subject line and uses an inconsistent tone.

Vocabulary Range:

The vocabulary is limited and lacks precision, with some words appropriate but overall simplistic language.

SCORE 6/15

Hi, Team, Hey ! This is Harsha ,recently I traveled a road trip from Perth to Sydney by using travel app. Literally I faced lots of issues while using this app in car, it is completely showing blocked roads and unsafe roads. I thought this is not perfect app for road travellers, from my side I am giving rating to this app 1 out of 5 ,even iam not suggesting this app to my family and relatives . Due this kind of incorrect routes my trip got delayed almost 6hours . So I’m kindly requesting to you please solve the problems as soon so possible .i hope u may understand this problem . Thanks, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Task partially addressed with trip details, problems, and suggestions mentioned but lacks depth.

Grammar:

Noticeable grammatical errors such as incorrect tense and sentence structure.

Spelling:

Multiple errors affecting readability, including 'iam', 'Due this', and 'u'.

Organization:

Some organization present, but ideas lack clarity and logical flow.

Email Convention:

Inconsistent use of email conventions with informal tone and improper greeting.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 6/15

Dear Sir, I am writing this email to you regarding navigation app. Recently i used to travel with my family to Delhi for my elder one university event on 10 march. We looking for shortcut ways and used navigation app during road trip, but suddenly its showing some glich and led to us through unsafe or blocked routes , which causing delays. We request to supporting team please imdiately pic up the customer call and lead to the right way.If any app has faced problem ,then imidately sand massage to customer. I would really looking for your great response. Regard , [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Addresses the task with some success but lacks detailed supporting ideas.

Grammar:

Fair degree of grammatical control with errors like 'its showing' and 'led to us'.

Spelling:

Numerous spelling errors such as 'glitch', 'immediately', 'send', and 'message'.

Organization:

Basic structure present but lacks smooth transitions; ideas are generally understandable.

Email Convention:

Lacks a subject line; greeting and closing are present but tone is somewhat informal.

Vocabulary Range:

Limited range; vocabulary is mostly basic and lacks precision.

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