Streaming Quality Complaint: PTE Write Email Question with Sample Answers - Page 2

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You purchased a subscription to a streaming service, but you are having issues with buffering and poor video quality. Write an email to the customer service. Your email should include the following three themes: -Details of the purchase and issues -viewing experience -technical support /refund Include all three themes and provide supporting ideas”

30 community answers with AI feedback

SCORE 10/15

Dear Customer Service Team, I am writing to inform you about the issues I have been facing with the recent subscription to your streaming service purchased on August 1, 2025. Although the subscription was activated successfully, I have been consistently experiencing severe buffering and poor video quality. These issues have made it extremely difficult to enjoy the service. Even short videos take a longer period to load and the quality of movies drops to much lower resolution, disrupting the user experience. I request your technical support team to look into these problems and resolve them at the earliest. If these issues cannot be fixed, I would like to have a refund for my subscription. Looking forward to your response. Thanks, [Your Name]

AI Feedback

Form:

Form score is 1

Content:

Fully addresses the task with details of purchase, issues, viewing experience, and request for support/refund.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Uses a varied and appropriate vocabulary for the given situation.

SCORE 10/15

Dear sir/ma'am, I am writing this mail to highlight the unsatisfactory experience that I had to go through post purchasing the subscription of Jio Hotstar for my Airtel device. I had purchased the subscription two days ago. The application was constantly buffering and majority of the movies/series were inaccessible despite of choosing the plan which covered them all. I had a tough time watching a single video because of the constant buffering and poor video quality. I urge you to look into this and send in your technical support executive to rectify this glitch at the earliest or if need be cancel my subscription and refund the amount to my source account. Looking forward for a speedy resolution. Yours sincerely, [Your Name]

AI Feedback

Form:

Form score is 1

Content:

Fully addresses the task by including details of purchase, viewing experience, and request for technical support/refund.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured, logically presented ideas with smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Uses a varied and appropriate vocabulary for the given situation.

SCORE 10/15

Dear customer executive, I am writing to inform you the the issues that I have been facing after purchasing the Airtel one subscription from your store. I had made this purchase last week for my Television after seeing multiple ads on social media. However, the experience has been quite unsatisfactory as the video quality is very poor along with frequent buffering issues. Additionally, many shows and movies are still inaccessible despite purchasing the plan that covered all of them. I request you to send your support team to investigate the connection and rectify the glitches, alternatively provide me a refund of the bill amount. Hoping for a prompt action in this regard. Yours sincerely, [Your Name]

AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with sufficient detail, including purchase details, viewing experience, and request for support or refund.

Grammar:

There are grammatical errors such as 'the the' and missing articles, but they do not significantly hinder understanding.

Spelling:

Contains a maximum of two spelling errors, which do not affect readability.

Organization:

The email has a clear introduction, body, and closing. Ideas are logically sequenced and transitions are present.

Email Convention:

Email lacks a subject line, has an appropriate greeting and closing, but overall conventions are inconsistently applied.

Vocabulary Range:

Good command of vocabulary appropriate to the context, with precise and varied word choice.

SCORE 10/15

Dear Customer Support, I am writing this email with reference to my annual premium subscription purchased on 10th May. Unfortunately, I am facing severe buffering issues and consistently poor video quality.This disruption has completely ruined my viewing experience, as movies constantly freeze in standard definition instead of playing in 4K resolution. Consequently, my family cannot enjoy the service we paid for. Therefore, I request immediate technical support to resolve this network streaming error. If this issue cannot be fixed promptly, I would like to request a full refund for my purchase. I look forward to hearing from you soon regarding this matter. Yours sincerely, [Your Name]

AI Feedback

Form:

Form score is 2

Content:

The email sufficiently addresses all required themes with supporting details.

Grammar:

Grammar is generally consistent with only occasional errors.

Spelling:

Two spelling errors ('severe' and 'ohn') are present.

Organization:

Ideas are logically ordered with clear progression and transitions.

Email Convention:

Email lacks a subject line, affecting the overall score.

Vocabulary Range:

Good command of vocabulary appropriate to the context.

SCORE 10/15

Dear Customer service, I hope this email finds you well. I am writing this email to express my concern regarding the streaming subscription from Sony. Ever since I purchased this streaming subscription, the video quality is not giving the best results as it is rated and I am facing buffering issues while watching anything. The visual quality is very bad and blurry. I would appreciate if you could look into this and suggest some ideas to make it better as my wi-fi connection is working fine in my area. I would appreciate your technical support or full refund against this subscription. Looking forward to your prompt assistance. Best regards, [Your Name] [Your Phone Number]

AI Feedback

Form:

Word count (109) is between 50–120 inclusive.

Content:

Fully addresses the task with details of purchase, issues, viewing experience, and request for support/refund.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision.

SCORE 10/15

Dear Customer Service Team, I am writing this email to express my concern regarding a recent purchase from your company. My name is [Your Name], and I am from Hyderabad. Firstly, I would like to report to you that I purchased a subscription to a streaming service, but I am having issues with buffering and I am facing poor video quality. Furthermore, it is noted that the speed of Internet is very slow, and could not do my office work properly. Last but not least, I would request you to send a technical support to solve this issue or refund me. I look forward to your action. Regards, [Your Name]

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with all required themes: purchase details, viewing experience, and request for support/refund.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision.

SCORE 10/15

Dear Customer Service Executive, I am Sneha Veeraraghavan, Chennai, India. Recently I have purchased a streaming service from your company. I purchased the subscription on 21 February 2026. In the beginning, the service was good and the video quality was as mentioned in your subscription. A week later, I had video buffering issues and poor HD quality. Though we paid for the subscription for a entire year, I am highly unsatisfied with this poor quality. Kindly provide a technical support to resolve the same. Else, please refund the subscription fee. Thanking you, [Your Name]

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with all required themes included.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision.

SCORE 10/15

Dear Manager, I am writing this to express my concern regarding the recent subscription I purchase for your streaming service. Firstly, I would like to inform you that I got the subscription for gold plan on 6th of May with the expectation of enjoying seemless streaming. However, I am facing constant issues in the picture quality and buffering, which affects my viewing experience. Hence I request you to provide me a technical support to rectify the issue or cancel my subscription and provide me the refund for the same. I look forward to your actions. Kind regards, [Your Name]

AI Feedback

Form:

Word count (93) is between 50-120 inclusive.

Content:

Fully addresses the task with details of purchase, issues, viewing experience, and technical support/refund request.

Grammar:

Mostly accurate grammar with only minor errors such as 'seemless' instead of 'seamless'.

Spelling:

Maximum of two spelling or typing errors, such as 'seemless'.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision in places.

SCORE 10/15

Dear Customer Service Team, I am writing this email about the premium subscription of your online streaming service, purchased on 2nd June 2025. My customer ID is 4587496. I want to bring to your notice that when I stream the videos online, after a few minutes, the videos start buffering, and results in poor video quality. This is happening from the day I purchased the subscription. I have tried uninstalling and reinstalling the app but no use. Request you to help me with troubleshooting steps or refund. Kind regards, [Your Name]

AI Feedback

Form:

Word count (88) is between 50-120 inclusive.

Content:

Fully addresses the task with details of purchase, issues, viewing experience, and request for support/refund.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision.

SCORE 10/15

Dear executive, I am writing this mail because of the issues with buffering and poor video quality. I purchased a subscription to your streaming service last week, and it was supposed to have a good quality of videos. However, the streaming was not working as promised. In addition to that, I either need an executive for providing technical support or refund. Last but not least, I request you to get the viewing experience tested by the provider. I hope these suggestions will help, and I look forward to your action. Regards, [Your Name]

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of purchase, viewing experience, and request for support/refund.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transitions between ideas could be smoother.

Email Convention: