Air Conditioner Complaint: PTE Write Email Question with Sample Answers - Page 2
Your task
Read the situation below, then write an email of 80 to 140 words in response.
30 community answers with AI feedback
30 community answers with AI feedback
SCORE 11/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
The email addresses all required themes: purchase details, concerns, and advice/action, with supporting details.
Grammar:
Grammatical control is generally consistent with only occasional minor errors.
Spelling:
There are no spelling errors present in the email.
Organization:
The email has a clear introduction, logical sequence of ideas, and smooth transitions, making it easy to follow.
Email Convention:
The email lacks a subject line, but includes a greeting, body, and closing with an appropriate tone.
Vocabulary Range:
The vocabulary is appropriate and precise for the context, demonstrating a good command.
SCORE 11/15

AI Feedback
AI Feedback
Form:
Word count (92) is between 50–120 inclusive.
Content:
Fully addresses the task with details of purchase, concerns, and requested action.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Well-structured with logically presented ideas and smooth transitions.
Email Convention:
Correct email formatting with appropriate structure and tone.
Vocabulary Range:
Uses varied and appropriate vocabulary for the situation.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
All required themes are addressed with supporting details: purchase details, concerns about the electricity bill, and a request for action.
Grammar:
Generally consistent grammatical control with only minor errors that do not impact understanding.
Spelling:
Contains a maximum of two minor spelling or typing errors.
Organization:
The email has a clear purpose, logical sequence, and related ideas are grouped appropriately.
Email Convention:
Lacks a subject line, but includes greeting and closing with an appropriate tone.
Vocabulary Range:
Good command of vocabulary appropriate to the context, with precise and varied word choice.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
All required themes are addressed with supporting details: purchase details, concerns, and requested action.
Grammar:
Generally consistent grammatical control with only occasional errors.
Spelling:
No spelling or typing errors detected.
Organization:
Clear introduction, logical sequence, and smooth transitions guide the reader through the message.
Email Convention:
Missing subject line; otherwise, greeting and closing are present and tone is appropriate.
Vocabulary Range:
Good command of vocabulary appropriate to the context, conveying ideas clearly.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
All required themes are addressed with supporting details: purchase details, concerns about energy efficiency, and request for action.
Grammar:
Generally consistent grammatical control with only occasional errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Clear purpose introduced early, logical sequence, related ideas grouped, and transitions present.
Email Convention:
Missing subject line, but greeting and closing are present; tone is appropriate.
Vocabulary Range:
Good command of vocabulary appropriate to the context.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 1
Content:
All required themes are addressed with clear supporting details.
Grammar:
Generally consistent grammatical control with only occasional errors.
Spelling:
No spelling errors detected.
Organization:
Ideas are logically sequenced with clear progression from introduction to request.
Email Convention:
Missing subject line, but greeting and closing are present with appropriate tone.
Vocabulary Range:
Good command of vocabulary appropriate to the context.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed with supporting details: purchase details, concerns, and request for action.
Grammar:
Some grammatical errors present, such as 'reduced' instead of 'reduce' and 'could be technical issue' instead of 'could be a technical issue'.
Spelling:
No spelling errors detected.
Organization:
Clear progression from introduction to explanation to request; ideas are logically grouped and connected.
Email Convention:
Missing subject line, but greeting and closing are present with an appropriate tone.
Vocabulary Range:
Good command of vocabulary appropriate to the context with precise expressions.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task with details of purchase, concerns about the bill, and requested actions.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Well-structured with logically presented ideas.
Email Convention:
Correct email formatting and appropriate tone.
Vocabulary Range:
Some appropriate vocabulary, but lacks precision.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
The email addresses the task with some success, but the advice/action theme is missing.
Grammar:
Generally consistent grammatical control with only occasional errors.
Spelling:
Maximum of two spelling or typing errors detected.
Organization:
Basic structure is present, and ideas follow a generally understandable order.
Email Convention:
The greeting and subject line are present, but the closing is missing.
Vocabulary Range:
Good command of vocabulary appropriate to the context of the situation.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed with supporting details: purchase details, concerns about the bill, and request for advice/action.
Grammar:
Some grammatical errors such as 'provide' instead of 'provided', but they do not significantly hinder understanding.
Spelling:
No spelling errors detected, ensuring readability.
Organization:
The email has a clear structure with logical progression from introduction to explanation and request.
Email Convention:
Email conventions are followed with a subject line, greeting, body, and closing. The tone is appropriate.
Vocabulary Range:
Good command of vocabulary appropriate to the context, effectively communicating the issues and request.
How to approach it
- Match the register. Formal for institutions, semi-formal for colleagues.
- Use email structure. Greeting, purpose, details, polite close.
- Cover every point. Address each bullet the prompt asks for.
- Keep it concise. Clear and complete beats long and rambling.
Model Answer
Subject : Unexpected High Electricity Consumption - EcoCool X123 Air Conditioner Dear Customer Service, I purchased an EcoCool X123 air conditioner (Model: X123, S/N: 456789) from CoolHome on 15 June 2025, attracted by its advertised 20% energy savings. However, my electricity bill has risen by over 30% since installation, despite normal usage patterns. I'm concerned the unit may be drawing excessive power-far above its 1.2kW/h specification-and wonder if there's a manufacturing fault, incorrect installation, or a settings issue. Please advise on troubleshooting steps or arrange a technician inspection. If the problem persists, I would appreciate guidance on repair or replacement under warranty. Thank you for your prompt assistance. Sincerely, [Your Name] [Your Email] [Your Phone Number]