Air Conditioner Complaint: PTE Write Email Question with Sample Answers - Page 2

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You recently purchased a new air conditioner that was supposed to be energy-efficient, but your electricity bill has increased significantly since using it. Write an email to the manufacturer’s customer service. Your email should include the following three themes: -details of the purchase -your concerns -advice/action Include all three themes and provide supporting ideas”

30 community answers with AI feedback

SCORE 11/15

Hi Customer Service, Hope you're doing well. I had purchased an air conditioner from your store located in xxx area on 20th May, 2026 and I currently face an issue with the product. The brand and the model details are as follows. Brand : ABC Model : Xyz The air conditioner was labelled as energy-efficient but my electricity bill has increased by 50% after this product installation. I would like to book for a visit by your customer care team and check the issue to find the discrepancies with the installation or the manufacturing defect of the product. Hoping to get this resolved soon. Thanks, Customer
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AI Feedback

Form:

Form score is 2

Content:

The email addresses all required themes: purchase details, concerns, and advice/action, with supporting details.

Grammar:

Grammatical control is generally consistent with only occasional minor errors.

Spelling:

There are no spelling errors present in the email.

Organization:

The email has a clear introduction, logical sequence of ideas, and smooth transitions, making it easy to follow.

Email Convention:

The email lacks a subject line, but includes a greeting, body, and closing with an appropriate tone.

Vocabulary Range:

The vocabulary is appropriate and precise for the context, demonstrating a good command.

SCORE 11/15

Dear Customer Service Team, I am writing this email about the air-conditioner (AC) I purchased on 05 April 2025 from yourselves vide order ID# 124563. I have also attached the invoice of this AC for your reference. I purchased this AC because it was advertised as the most energy-efficient, but to my surprise, I received the bill higher than I usually do for the last month. Please refer to the attached last five energy billed including the last month's. Request you to repair/replace the AC or guide me with the necessary settings. Kind regards, [Your Name]
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AI Feedback

Form:

Word count (92) is between 50–120 inclusive.

Content:

Fully addresses the task with details of purchase, concerns, and requested action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Uses varied and appropriate vocabulary for the situation.

SCORE 10/15

Hello team, I'm writing this email to inform that I had purchased a new air conditioner from your company 2 months back. The description of the particular model that I purchased was supposed to be energy - efficient, but my electricity bill has significantly increased since I have started using it. This raised serious concerns as the product has not delivered what it had promised to and has impacted my personal financial expenditure. I would like the company to please send someone from the servicing team to check if there is something wrong with my AC and if there is, exchange the product as it comes with a 2 year warranty. PFA the details of the purchase and the receipt Model - Blue Star super saver M30 Date of Purchase - 3rd May 2026 Thankyou [Your Name]
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AI Feedback

Form:

Form score is 1

Content:

All required themes are addressed with supporting details: purchase details, concerns about the electricity bill, and a request for action.

Grammar:

Generally consistent grammatical control with only minor errors that do not impact understanding.

Spelling:

Contains a maximum of two minor spelling or typing errors.

Organization:

The email has a clear purpose, logical sequence, and related ideas are grouped appropriately.

Email Convention:

Lacks a subject line, but includes greeting and closing with an appropriate tone.

Vocabulary Range:

Good command of vocabulary appropriate to the context, with precise and varied word choice.

SCORE 10/15

Dear Customer service team, I am writing this email to raise a complaint about the AC, which I purchased a week ago from your authorised dealer- Trade fair, Miami. The AC was supposed to be energy efficient, but instead, it's costing me a significant increase in my electricity bill. I am not even using it as much. I want an effective solution for the same. I would appreciate if someone from your engineers could visit me and check the problem as soon as possible. I've attached the invoice copy for your reference. Please process my request and resolve the issue with the alteration required or I would like to return/exchange the AC if necessary. I am looking forward to hearing from you and getting the solution as soon as possible. With best regards [Your Name]
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AI Feedback

Form:

Form score is 1

Content:

All required themes are addressed with supporting details: purchase details, concerns, and requested action.

Grammar:

Generally consistent grammatical control with only occasional errors.

Spelling:

No spelling or typing errors detected.

Organization:

Clear introduction, logical sequence, and smooth transitions guide the reader through the message.

Email Convention:

Missing subject line; otherwise, greeting and closing are present and tone is appropriate.

Vocabulary Range:

Good command of vocabulary appropriate to the context, conveying ideas clearly.

SCORE 10/15

Dear sir/ma'am, I am writing this mail to formally address the concern regarding my increased electricity bill post purchasing the air conditioner from your store. I had purchased the top model Voltas air conditioner from your store last month as it claimed of being energy-efficient, however, to my surprise, the electricity bill has come out extraordinarily high. I have not made any other changes in my electrical appliances which could have possibly contributed to this. Additionally, one of the primary reasons to invest such a high sum on this top model was because of its lesser energy consumption. I request you to send your service executive at the earliest or alternatively provide me a replacement of the same model. Yours sincerely, [Your Name]
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AI Feedback

Form:

Form score is 1

Content:

All required themes are addressed with supporting details: purchase details, concerns about energy efficiency, and request for action.

Grammar:

Generally consistent grammatical control with only occasional errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Clear purpose introduced early, logical sequence, related ideas grouped, and transitions present.

Email Convention:

Missing subject line, but greeting and closing are present; tone is appropriate.

Vocabulary Range:

Good command of vocabulary appropriate to the context.

SCORE 10/15

Dear Sir, I am writing to express my concern about increased energy consumption of new air conditioner of Godrej I recently purchased. I bought the newly launched energy efficient inverter model of Godrej with a capacity of 1.5 ton. Air Conditioner was purchased on 15th February 2026 from Vijay Sales, Laxmi Nagar. It has been more than 3 months of use and my electricity bill has inflated significantly. Previously, my electricity bill used to come around Rs 3000 but now it is around Rs 7000. Being a working professionals, we are only using it at night time. I would appreciate if team can get it inspected on an urgent basis and provide the resolution. I look forward to hearing from you. Thanking You, [Your Name]
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AI Feedback

Form:

Form score is 1

Content:

All required themes are addressed with clear supporting details.

Grammar:

Generally consistent grammatical control with only occasional errors.

Spelling:

No spelling errors detected.

Organization:

Ideas are logically sequenced with clear progression from introduction to request.

Email Convention:

Missing subject line, but greeting and closing are present with appropriate tone.

Vocabulary Range:

Good command of vocabulary appropriate to the context.

SCORE 10/15

Dear Customer Service Team, I hope this email finds you well. I recently purchased a 1.5-ton energy efficient air conditioner from your authorized store in Mumbai on 15th May 2026. The salesperson assured me that the unit would reduced energy consumption and lower my monthly bill. However, after using it only for two weeks, I noticed that my electricity bill increased significantly compared to previous months. I am concerned that the appliance may not be functioning efficiently or that there could be technical issue with the product. Therefore, I request you to arrange an inspection by the technician and provide guidance on how to use the product efficiently. I look forward to your response. Best regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details: purchase details, concerns, and request for action.

Grammar:

Some grammatical errors present, such as 'reduced' instead of 'reduce' and 'could be technical issue' instead of 'could be a technical issue'.

Spelling:

No spelling errors detected.

Organization:

Clear progression from introduction to explanation to request; ideas are logically grouped and connected.

Email Convention:

Missing subject line, but greeting and closing are present with an appropriate tone.

Vocabulary Range:

Good command of vocabulary appropriate to the context with precise expressions.

SCORE 10/15

Hello Customer Service team, I had purchased an Air Conditioner from E-Kart store recently and below are the details of the product: Model No: 4567123 Brand: Hitachi Date of purchase: 26/11/2025 Store: E-Kart, Sydney Watts: 1500 Bill no: 12S123 During the purchase, the store executive had mentioned that the power consumption is 1500 Watts and the per unit electricity consumption would be 10 units. The bill generated for the current month is more than 60$, which is way higher than expected. I request an executive to visit to my site and check the details of the product since it is under warranty. Also, if possible, kindly check the installation and power supply connection. Thanks, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of purchase, concerns about the bill, and requested actions.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas.

Email Convention:

Correct email formatting and appropriate tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision.

SCORE 10/15

Subject: Concern Regarding Energy Efficiency of Recently Purchased Air Conditioner Dear Customer Service Team, I hope you are doing well. I am writing to express my concern regarding a new air conditioner I purchased from your company two weeks ago. The model was advertised as highly energy-efficient, which was a key reason for my decision to buy it. However, since installing and using the unit, I have noticed a significant increase in my electricity bill, which is quite unexpected. I have been using the air conditioner under normal conditions, and this sudden rise in energy consumption has caused me considerable concern about the product's performance and efficieny.
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AI Feedback

Form:

Form score is 2

Content:

The email addresses the task with some success, but the advice/action theme is missing.

Grammar:

Generally consistent grammatical control with only occasional errors.

Spelling:

Maximum of two spelling or typing errors detected.

Organization:

Basic structure is present, and ideas follow a generally understandable order.

Email Convention:

The greeting and subject line are present, but the closing is missing.

Vocabulary Range:

Good command of vocabulary appropriate to the context of the situation.

SCORE 10/15

Subject: Concern regarding increased electricity bill. Dear Customer Service Team, I recently purchased your energy-efficient air conditioner, model ABC-100, from a local retailer on last Sunday. It was advertised as a product that helps reduce electricity consumption. However, since I started using it, my electricity bill has increased significantly, which is quite concerning. I have been using it according to the instructions provide in the user manual. Could you please advise me on possible reasons for this issue? I would appreciate a technical inspection or any recommended solution to resolve the problem. thank you for your assistance. yours sincerely, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details: purchase details, concerns about the bill, and request for advice/action.

Grammar:

Some grammatical errors such as 'provide' instead of 'provided', but they do not significantly hinder understanding.

Spelling:

No spelling errors detected, ensuring readability.

Organization:

The email has a clear structure with logical progression from introduction to explanation and request.

Email Convention:

Email conventions are followed with a subject line, greeting, body, and closing. The tone is appropriate.

Vocabulary Range:

Good command of vocabulary appropriate to the context, effectively communicating the issues and request.

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