Air Conditioner Complaint: PTE Write Email Question with Sample Answers - Page 3
Your task
Read the situation below, then write an email of 80 to 140 words in response.
30 community answers with AI feedback
30 community answers with AI feedback
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed with supporting details: purchase details, concerns about energy efficiency, and request for action.
Grammar:
Several grammatical errors present, such as missing articles and verb tense issues, but they do not impede understanding.
Spelling:
No spelling errors detected.
Organization:
Basic structure present. Ideas follow a generally understandable order, but transitions could be improved.
Email Convention:
Lacks a subject line, but includes greeting and closing. Tone is appropriate.
Vocabulary Range:
Good command of vocabulary appropriate to the context and situation.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task appropriately by including all required themes and supporting details.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Some organization present, but the relationships between ideas are unclear.
Email Convention:
Uses email conventions inconsistently; lacks a proper greeting and closing.
Vocabulary Range:
Some appropriate vocabulary used, but lacks precision and variety.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
The email addresses the task with some success, covering details of the purchase and concerns but lacks strong development on advice/action.
Grammar:
The email demonstrates generally consistent grammatical control with only occasional errors.
Spelling:
There are no spelling errors, ensuring the email is easy to read.
Organization:
The email has a basic structure with a generally understandable order, but transitions are minimal.
Email Convention:
Email conventions are used inconsistently; the subject line is missing, though the greeting and closing are present.
Vocabulary Range:
Good command of vocabulary appropriate to the context with precise word choices.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed, but supporting details are minimal.
Grammar:
Generally consistent grammatical control with only occasional errors.
Spelling:
No spelling or typing errors detected.
Organization:
Basic structure present, ideas follow a generally understandable order but lack smooth transitions.
Email Convention:
Missing subject line; greeting and closing are present, but tone is somewhat formal.
Vocabulary Range:
Good command of vocabulary appropriate to the context.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
All required themes are addressed with supporting details: purchase details, concerns about energy efficiency, and request for action.
Grammar:
There are grammatical errors, such as missing articles and improper conjunction usage, but they do not significantly hinder understanding.
Spelling:
No spelling errors detected, ensuring readability.
Organization:
The email has a clear structure with logical progression from introduction to explanation and request.
Email Convention:
The email lacks a subject line, which is a key component of email conventions, but has greeting and closing.
Vocabulary Range:
Good command of vocabulary appropriate to the context, with precise terms related to the situation.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
The email addresses the task with some success, but the concern about the electricity bill increase is missing.
Grammar:
Grammar is generally consistent with only occasional errors.
Spelling:
No spelling or typing errors detected.
Organization:
The email has a basic structure and logical order, but transitions are minimal.
Email Convention:
The email lacks a subject line, but greeting and closing are present with an appropriate tone.
Vocabulary Range:
Good command of vocabulary appropriate to the context.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task with details of purchase, concerns, and request for action.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Some organization present, but transitions between ideas could be smoother.
Email Convention:
Correct email formatting and appropriate tone.
Vocabulary Range:
Some appropriate vocabulary, but lacks precision.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
The email addresses the task with some success, including details of the purchase and concerns, but the advice/action theme is weakly developed.
Grammar:
The email demonstrates consistent grammatical control with only occasional errors.
Spelling:
There are no spelling errors, ensuring readability and clarity.
Organization:
The email has a clear structure with a logical flow from introduction to request, and transitions guide the reader smoothly.
Email Convention:
The email lacks a subject line, affecting the email convention score, although greeting and closing are present.
Vocabulary Range:
The vocabulary is appropriate and precise for the context, demonstrating a good command of language.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task with details of purchase, concerns, and requested action.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Some organization present but transitions between ideas could be clearer.
Email Convention:
Correct email formatting with appropriate structure and tone.
Vocabulary Range:
Some appropriate vocabulary, but lacks precision and variety.
SCORE 10/15

AI Feedback
AI Feedback
Form:
Form score is 2
Content:
Fully addresses the task by including purchase details, concerns, and requested actions.
Grammar:
Mostly accurate grammar with only minor errors.
Spelling:
Maximum of two spelling or typing errors.
Organization:
Well-structured with logically presented ideas and smooth transitions.
Email Convention:
Correct and appropriate email formatting, including structure and tone.
Vocabulary Range:
Some appropriate vocabulary, but lacks precision.
How to approach it
- Match the register. Formal for institutions, semi-formal for colleagues.
- Use email structure. Greeting, purpose, details, polite close.
- Cover every point. Address each bullet the prompt asks for.
- Keep it concise. Clear and complete beats long and rambling.
Model Answer
Subject : Unexpected High Electricity Consumption - EcoCool X123 Air Conditioner Dear Customer Service, I purchased an EcoCool X123 air conditioner (Model: X123, S/N: 456789) from CoolHome on 15 June 2025, attracted by its advertised 20% energy savings. However, my electricity bill has risen by over 30% since installation, despite normal usage patterns. I'm concerned the unit may be drawing excessive power-far above its 1.2kW/h specification-and wonder if there's a manufacturing fault, incorrect installation, or a settings issue. Please advise on troubleshooting steps or arrange a technician inspection. If the problem persists, I would appreciate guidance on repair or replacement under warranty. Thank you for your prompt assistance. Sincerely, [Your Name] [Your Email] [Your Phone Number]