Air Conditioner Complaint: PTE Write Email Question with Sample Answers - Page 3

Your task

Read the situation below, then write an email of 80 to 140 words in response.

“You recently purchased a new air conditioner that was supposed to be energy-efficient, but your electricity bill has increased significantly since using it. Write an email to the manufacturer’s customer service. Your email should include the following three themes: -details of the purchase -your concerns -advice/action Include all three themes and provide supporting ideas”

30 community answers with AI feedback

SCORE 10/15

Hi Customer-Service, I had purchased a brand-new Hitachi air conditioner latest model with five-star rating which was supposed to be energy efficient three months back from you. The Invoice number is 12345 and attached is copy of invoice for your reference. After using for past three months, we have observed a significant rise in electricity bill. The energy consumption and electrical connections have been checked and no issues were found. Since the product is still covered under guarantee period, we would request a technician visit who can check and see if there are operational problems causing performance issues with the air conditioner. Regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details: purchase details, concerns about energy efficiency, and request for action.

Grammar:

Several grammatical errors present, such as missing articles and verb tense issues, but they do not impede understanding.

Spelling:

No spelling errors detected.

Organization:

Basic structure present. Ideas follow a generally understandable order, but transitions could be improved.

Email Convention:

Lacks a subject line, but includes greeting and closing. Tone is appropriate.

Vocabulary Range:

Good command of vocabulary appropriate to the context and situation.

SCORE 10/15

This is to inform you that I have recently purchased a new air conditioner that was supposed to be energy-efficient, but my electricity bill has shot up significantly since using it. Details of the air conditioner are 32498X7564A5665 Model 2025, black in colour, date of purchase December 22, 2025, in consideration of $500, purchased by the name Mr Brar. My concerns are heat issues when in use, high energy usage and I have noticed some sort of circuiting in its power inverter. I formally request you either send help to check and repair the air conditioner or replace it with a new one. Thank You Contact number: 54934-64415 Address: XYZ Colony, Mall Road, Delhi
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AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task appropriately by including all required themes and supporting details.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but the relationships between ideas are unclear.

Email Convention:

Uses email conventions inconsistently; lacks a proper greeting and closing.

Vocabulary Range:

Some appropriate vocabulary used, but lacks precision and variety.

SCORE 10/15

Dear Sir, I'm writing this email to highlight the malfunctioning of the air conditioner that was purchased from Amazon last month. The product code is ABCD1234. Additionally, I have also attached the bill for your reference. Firstly, I would like to inform you that the air conditioner has 5 start rating, which denotes that the device must operate on less electricity and consume less power. However, after usage, the electricity bill has increased significantly. Hence, I'm not happy with the product and would like to place a replacement request, or if possible, I would like to go with the refund option. I look forward to your reply. Yours faithfully, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

The email addresses the task with some success, covering details of the purchase and concerns but lacks strong development on advice/action.

Grammar:

The email demonstrates generally consistent grammatical control with only occasional errors.

Spelling:

There are no spelling errors, ensuring the email is easy to read.

Organization:

The email has a basic structure with a generally understandable order, but transitions are minimal.

Email Convention:

Email conventions are used inconsistently; the subject line is missing, though the greeting and closing are present.

Vocabulary Range:

Good command of vocabulary appropriate to the context with precise word choices.

SCORE 10/15

To, The Customer service, Air Conditioners. Dear sir/madam, I have purchased a brand new air conditioner from your store at Hyderabad on 20-May-2026. It was supposed to be energy-efficient as per the sales department. Since I purchased the air conditioner, the electricity bill of my house has been significantly increased. Kindly advice me on the necessary steps to be taken to save energy. If there is any problem with the piece I got, I request you to send the repair team at my home to check whether there is any problem with the air conditioner I purchased. I would be very grateful if I get a solution to my problem. Thanks and regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed, but supporting details are minimal.

Grammar:

Generally consistent grammatical control with only occasional errors.

Spelling:

No spelling or typing errors detected.

Organization:

Basic structure present, ideas follow a generally understandable order but lack smooth transitions.

Email Convention:

Missing subject line; greeting and closing are present, but tone is somewhat formal.

Vocabulary Range:

Good command of vocabulary appropriate to the context.

SCORE 10/15

Dear Sir or Madam, I hope you are doing well. I am writing to raise an issue with recently purchased air conditioner. The booking reference is 1234, I had purchased this new piece of air conditioner on 10th of June from Mumbai branch of the store. I had bought this air conditioner for its energy efficient feature, however, the AC has been working fine for the first few days, but later started consuming lot of energy, I even received the electricity bill double than the usual. I believe my receipt includes a guarantee and after-sales service, hence I want you to send in some technical experts to address this issue. Kind Regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

All required themes are addressed with supporting details: purchase details, concerns about energy efficiency, and request for action.

Grammar:

There are grammatical errors, such as missing articles and improper conjunction usage, but they do not significantly hinder understanding.

Spelling:

No spelling errors detected, ensuring readability.

Organization:

The email has a clear structure with logical progression from introduction to explanation and request.

Email Convention:

The email lacks a subject line, which is a key component of email conventions, but has greeting and closing.

Vocabulary Range:

Good command of vocabulary appropriate to the context, with precise terms related to the situation.

SCORE 10/15

Dear Manager, I am writing this email regarding the purchase of a new air conditioner that was supposed to be energy-efficient and would like to bring a few important points to your attention. Firstly, I would like to inform you that I bought this on June 01, 2026. My order number is 567924. Secondly, I would like to highlight that the cooling is not efficient. It is unable to cover the entire room. Additionally, it is noisy when working high speed. Finally, I kindly request you to arrange a technician to fix these issues. I would appreciate your prompt response and support in resolving this matter. Kind regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

The email addresses the task with some success, but the concern about the electricity bill increase is missing.

Grammar:

Grammar is generally consistent with only occasional errors.

Spelling:

No spelling or typing errors detected.

Organization:

The email has a basic structure and logical order, but transitions are minimal.

Email Convention:

The email lacks a subject line, but greeting and closing are present with an appropriate tone.

Vocabulary Range:

Good command of vocabulary appropriate to the context.

SCORE 10/15

Dear Customer Service, I am writing this because I have a serious concern about a new air conditioner which I recently purchased from your shop on 12/12/2025 from the Mumbai branch and the model is LG 2100. Firstly, I would like to inform you that, the new air conditioner which I recently purchased was supposed to be energy-efficient, however, my electricity bill has increased ever since I installed the new air conditioner. Furthermore, kindly provide me required assistance or resolution which can help me reduce my electricity bill and save my money. I look forward to your actions. Regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of purchase, concerns, and request for action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present, but transitions between ideas could be smoother.

Email Convention:

Correct email formatting and appropriate tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision.

SCORE 10/15

Hi Customer service team, I recently purchased an air conditioner from your reputed company on 5 March 2026, model number EK 47 having a 5 star energy rating. However, after just one month of operation, the electricity bill has increased substantially compared to my previous air conditioner, which was also of the same model. Hence, I would like to raise a customer support ticket so as to have a technician visit my place and fully inspect the unit for any faults and repairs. The product is under warranty. I look forward to the speedy addressal of my complaint. Best Regards, [Your Name]
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AI Feedback

Form:

Form score is 2

Content:

The email addresses the task with some success, including details of the purchase and concerns, but the advice/action theme is weakly developed.

Grammar:

The email demonstrates consistent grammatical control with only occasional errors.

Spelling:

There are no spelling errors, ensuring readability and clarity.

Organization:

The email has a clear structure with a logical flow from introduction to request, and transitions guide the reader smoothly.

Email Convention:

The email lacks a subject line, affecting the email convention score, although greeting and closing are present.

Vocabulary Range:

The vocabulary is appropriate and precise for the context, demonstrating a good command of language.

SCORE 10/15

Dear Sir/Ma'am, I am writing this email to discuss about the purchase of an air conditioner from you company. Firstly, kindly note the date of purchase - 12.02.2024 and the order ID - #6674285, which will contribute for your smooth operations. Also, the air conditioner was supposed to be energy-efficient as guaranteed by the company; however, the electricity bill has increased significantly since then. Furthermore, I request you compensate for our loss so far by replacing the item with the better quality air conditioner. I hope to hear from you soon. Kind Regards, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task with details of purchase, concerns, and requested action.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Some organization present but transitions between ideas could be clearer.

Email Convention:

Correct email formatting with appropriate structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision and variety.

SCORE 10/15

Dear Customer Service Team, I am writing regarding my recent purchase of an air conditioner from your brand on 22nd last month, which was advertised as energy-efficient. However, I have noticed that my energy bills have not reduced even slightly. I am very disappointed by this. I request you to please improve the device's energy consumption and ensure it remains energy-efficient. I also request that you please send a technical team to help me with my air conditioner. Thank you for your attention to this matter. I look forward to hearing from you. Yours sincerely, [Your Name]
sparkle icon

AI Feedback

Form:

Form score is 2

Content:

Fully addresses the task by including purchase details, concerns, and requested actions.

Grammar:

Mostly accurate grammar with only minor errors.

Spelling:

Maximum of two spelling or typing errors.

Organization:

Well-structured with logically presented ideas and smooth transitions.

Email Convention:

Correct and appropriate email formatting, including structure and tone.

Vocabulary Range:

Some appropriate vocabulary, but lacks precision.

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