Describe a complaint that you made, and you were satisfied with the result.: IELTS Speaking Cue Card
You should say
- When it happened?
- Who you complained to?
- What did you complain about?
- Why were you satisfied with the result?

17 unique answers with expert feedback
Band 7
00:00
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00:00
Follow up questions
Follow up questions
How did you feel after filing the complaint?
What advice would you give to someone facing a similar situation?
Do you think workplace policies are effective in handling such complaints?
Band 7
00:00
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00:00
Follow up questions
Follow up questions
How did you feel when you saw the results of your complaint?
Have you ever made any other complaints before this incident?
Do you think it's important to voice complaints in your community?
Band 6-7
00:00
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Follow up questions
Follow up questions
What other complaints do you think are common among students in hostels?
How do you think complaints can lead to improvements in services?
Have you ever faced a situation where a complaint was not resolved satisfactorily?
Practice other cue cards
Band 6-7
00:00
/
00:00
Follow up questions
Follow up questions
How did you feel when your complaint was resolved?
Have you ever faced any other technical issues at work?
What steps do you take to ensure your computer runs smoothly?
Band 5-6
00:00
/
00:00
Follow up questions
Follow up questions
What other types of complaints have you made in the past?
How do you usually feel when making a complaint?
Why do you think it's important to voice complaints?
Cue 1:When it happened?
- Mention a specific time frame, such as a recent event or a particular month.
- Provide context about what was happening in your life at that time.
Example
This incident happened about two months ago when I was traveling to my hometown for a family wedding. I had booked a train ticket through an online platform.
Cue 2:Who you complained to?
- Clearly state the person or organization you directed your complaint to.
- Explain how you reached out to them, whether it was through a phone call, email, or in person.
Example
I complained to the customer service team of the online ticket booking platform. I called their helpline number, which I found on their website, and spoke to a representative.
Cue 3:What did you complain about?
- Describe the issue you faced in detail, ensuring to highlight why it was a problem.
- Mention any specific details that made the complaint valid.
Example
I complained about the fact that my train was delayed by over three hours, and I had not received any notification about the delay. This was particularly frustrating as I had planned my travel around the wedding schedule.
Cue 4:Why were you satisfied with the result?
- Explain how the company responded to your complaint and what actions they took.
- Share your feelings about the resolution and why it met your expectations.
Example
I was satisfied with the result because the customer service representative was very understanding and apologetic. They offered me a full refund for my ticket and also provided me with a discount on my next booking. This made me feel valued as a customer.
Conclusion
Example
Overall, this experience taught me the importance of voicing my concerns. It was reassuring to see that companies can take responsibility and make amends, which encourages me to continue using their services in the future.
Following this structure will ensure you cover all the essential points while providing a clear and engaging response to the cue card topic.
Tips to answer this Cue Card
1: Vague Responses
Providing vague or unclear answers can make it difficult for the examiner to understand your experience. Specific details help create a clearer picture of your complaint.
Tip
Use specific examples and details when describing your complaint, such as the exact issue, the date, and the person you spoke to.
2: Lack of Structure
A disorganized response can confuse the listener. It’s important to follow a logical order when answering the cue card prompts.
Tip
Structure your answer by addressing each cue in order: when it happened, who you complained to, what the complaint was, and why you were satisfied.
Negative Tone
Focusing too much on negativity can leave a bad impression. It's important to highlight the positive outcome of your complaint.
Tip
Balance your response by briefly mentioning the problem but emphasizing the resolution and your satisfaction with the result.

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