Describe a time when you received good service in a shop/store: IELTS Speaking Cue Card

You should say

Where the shop is
When you went to the shop
What service you received from the staff
And explain how you felt about the service

1 unique answers with expert feedback

What specific aspects of service do you value the most when shopping?

I value friendly and knowledgeable staff, quick assistance, and a welcoming atmosphere. When staff are attentive and can answer my questions, it enhances my shopping experience and makes me more likely to return.

Can you recall a specific incident where service exceeded your expectations?

Yes, once I visited a local bookstore where the staff not only helped me find a specific book but also recommended similar titles based on my interests. Their enthusiasm and knowledge made my visit memorable and enjoyable.

How do you think good service impacts customer loyalty?

Good service fosters trust and satisfaction, making customers feel valued. When customers have positive experiences, they are more likely to return and recommend the store to others, which is crucial for building long-term loyalty.

Show all 1 answers

Cue 1:Where the shop is

Begin by mentioning the name of the shop and its location, such as a mall or a street.
Describe the atmosphere of the shop, including its cleanliness and organization.

Example

The shop I want to talk about is a local clothing store called 'Fashion Hub', located in the bustling Connaught Place area of Delhi. The store is always well-organized and has a vibrant atmosphere, making it a pleasant place to shop.

Cue 2:When you went to the shop

Specify the time of day and the occasion for your visit, such as shopping for a special event.
Mention any relevant details about your mood or expectations before entering the shop.

Example

I visited the shop last month on a Saturday afternoon. I was looking for a new outfit for a friend's wedding, and I was quite excited but also a bit anxious about finding the right attire.

Cue 3:What service you received from the staff

Describe the specific actions of the staff that stood out to you, such as their attentiveness or knowledge.
Mention any personal interaction that made you feel valued as a customer.

Example

As soon as I entered the store, a friendly staff member approached me and asked if I needed help. She guided me to the wedding section and even suggested some outfits based on my preferences. Her patience and expertise made the shopping experience enjoyable.

Cue 4:And explain how you felt about the service

Share your feelings about the service you received, emphasizing how it impacted your shopping experience.
Reflect on whether this experience influenced your decision to return to the shop in the future.

Example

I felt really appreciated and valued as a customer due to the excellent service I received. It made my shopping experience stress-free, and I left the shop feeling satisfied with my purchase. I would definitely return to 'Fashion Hub' because of the outstanding service.

Conclusion

Summarize the key points of your experience, highlighting the importance of good customer service.
Express your overall satisfaction and intention to recommend the shop to others.

Example

In conclusion, my experience at 'Fashion Hub' was truly remarkable due to the attentive service I received. Good customer service can significantly enhance the shopping experience, and I would happily recommend this store to my friends.

Following this structure will ensure you cover all the essential points while providing a clear and engaging response to the cue card topic.

Tips to answer this Cue Card

1: Being Vague About Details

Candidates often provide unclear or general information about the shop and the service received. This makes it hard for the examiner to understand your experience.

Tip

Be specific about the shop's location, the date of your visit, and the exact service you received to create a vivid picture.

2: Neglecting Personal Feelings

Some candidates forget to express their feelings about the service, which is crucial for a personal narrative. This can make the response feel flat and unengaging.

Tip

Include your emotions and thoughts about the service, such as feeling appreciated or satisfied, to add depth to your answer.

Rushing Through the Response

Many candidates rush their answers, leading to incomplete thoughts and a lack of coherence. This can confuse the listener and weaken your score.

Tip

Take your time to organize your thoughts and speak clearly, ensuring you cover all the cues in a structured manner.

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