IELTS Writing Task 1

Faulty Appliance Complaint

Letter Writing

10 unique answers with expert feedback

Instructions

WRITING TASK 1

You should spend about 20 minutes on this task.

You recently bought a home appliance from a store. However, you noticed some fault in the equipment.

Write a letter to the store manager. In your letter

• mention when you purchased the appliance

• explain the issue with the appliance

• express what you want the store manager to do

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Top rated answers

Here are the 5 highest scoring answers by real-users for this IELTS Writing Task 1 Letter Writing topic.

Band 6-7

IELTS Learner

3 months 3 days ago

Dear Sir or Madam, I am writing to express my dissatisfaction with one of the home appliance product I purchased from your store recently. Last week on 4th August, I visited your store at Park Road, there I purchased one Induction stove of 1600 kilo watts, which has a warranty period of 2 years with a guarantee of replacement for any internal damage. But the appliance is not working as expected. To illustrate, whenever I switch on the induction, it gives an error message for the first few seconds on the display screen. Additionally, when I try to keep any utensil on the top of the stove burner, it displays the error again and heating does not starts. Furthermore, I would like to raise a service request for the issue I faced. Also, it would be very helpful if you can replace the induction as this is a manufacturing defect and warranty period is still active. I would appreciate your quick consideration on this issue. Yours sincerely, Akshita Sharma

Band 6-7

IELTS Learner

3 months 13 days ago

Dear Sir or Madam, I am writing to express my dissatisfaction with the Air fryer that I purchased from the Nandilat G Mart. This purchase was done on Sepetmber 15th during the Onam sale. Even though I visited the store initially for the same product, the item was out of stock. However, I have placed the order for the article and paid the advance on 3rd of the same month. As per our discussion during the purchase, it was a fully automated Air fryer. I have used the product from home, but it was not an automatic Air fryer. Additionally, The voltage that the particular item requires is more than the voltage mentioned in the box. Therefore, it is consuming more power and time while using. I would request you to assist in providing a replacement or return and refund for the articles. I have sent a email to your customer care id which was provided in the invoice. It would be great if you can confirm the options that available to resolve the mentioned issue. I look forward to hearing from you soon . Yours faithfully, Akshay MP

Band 6-7

IELTS Learner

3 months 13 days ago

Dear Sir or Madam, This is to bring to your notice that we bought a Panasonic washing machine from your store recently and reaching out to highlight a manufaturing defect we spotted after first use. We bought the appliance yesterday from your West Delhi store and was attended by your store staff Mr. Shyam. He guided us very well with our purchase and answered our queries satisfactorily. We decided to buy Panasonic DW40 washing maching and it was delivered yesterday itself. While we opened the package, we noticed tha the machine was not standing straight and was inclined to one side. Nevertheless, we installed the machine and when switched it on, the drum inside started making a lot of noise. We took a closer look and saw that drum was touching the body from the area the machine was bent. Request your immediate attention to this issue and help get the machine replaced with the new model immediately. Since it has been less than 48 hours after the purchase and the product is still under warranty, I'm reaching out to you directly. Yours fathfully, Vibhor Pachnanda

Band 6-7

IELTS Learner

3 months 14 days ago

Dear Mr. Madan, I am writing this letter to complain about the home appliance that I purchased from your store. I purchased referigerator from your store that is located in karol bagh two days back on 20th August in evening.I came with my family and one of your sales exective attended us and showed the product in various brands. I agreed upon to buy the product of L.G brand on his saying. The issue with the appliance is that it's freezer coolent is not working efficiently because of which nothing can be placed in that portion. We have read the manual and tried all possible trials to get the problem fixed but issue remains unresolved. We have party at our house over coming weekend with many guests and this problem has created stress in our minds,so,kindly request you to replace the appliance with another new one as early as possible.I have already initiated the request for the same on mail to your store. I expect that you will comprehend my circumstance and will help me in this matter on urgent basis. I look forward to your reply. Yours sincerely, Joseph

Band 6-7

IELTS Learner

3 months 21 days ago

Dear Sir/Madam, I am writing this letter to compaint about an air cooler that we recently bought from your store. I came to your showroom with my wife and selected an aircooler on 14th september, one of your employee demonstrated it's features and we thought that it was a perfect match for our home. This Air ooler was budget-friendly for us as well. So, without any second thought we purchased it happily. We got it delivered on next day at out home. So to check whether its working in proper condition or not, we filled water and noticed that there was a leakage at the bottom of the Air-cooler. I am highly disapppinted with this kind of problem. I have attached the copy of invoice and proof of damage as well. I request you to solve this matter. I look forward to hearing from you soon. Yours faithfully, Bhumika Verma