Instructions
WRITING TASK 1
You should spend about 20 minutes on this task.
You recently bought a home appliance from a store. However, you noticed some fault in the equipment.
Write a letter to the store manager. In your letter
• mention when you purchased the appliance
• explain the issue with the appliance
• express what you want the store manager to do
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Top rated answers
Here are the 5 highest scoring answers by real-users for this IELTS Writing Task 1 Letter Writing topic.
Band 6-7
IELTS Learner
9 days ago
Band 6-7
IELTS Learner
9 days ago
Dear sir, I am writing this letter in regard to the home appliance that I purchased from your store. I bought a philips air fryer worth Rs10000 from your store on date 20th of march. Now I am facing the issue in the heating system of the appliance. I would here like to explain in details about the issue of the product. The heating rod that is at the bottom of the fryer,is not producing heat asper temperature that is set to cook a particular food. For example, I was trying to cook french fries at the set temperature of 190 degree farhenite for 20 minutes. It's the same instructions I am following from the booket given by the company. But it seems the fryer is not setting up the heat as per given temperature and also the timer stops to work . Hereby, I am bringing this issue into your consideration as the warrenty period is still on . Please send your proffessional to look through the matter and take considerable measures to rectify the error. If possible, Iwant to replace with some other brand as i have that option in my warrenty card. Hope you take an effort to solve this as soon as possible . Thanks, Sunitha
Band 6-7
IELTS Learner
14 days ago
Band 6-7
IELTS Learner
14 days ago
Dear sir or madam, I am writing to express my dissatisfaction towards the mobile phone I purchase recently in your store. Lask week, I purchased an IPhone 16 which is having heating issues. I mainly got this for my office purpose but couldn't use it because of this complaint. As I backed up my old phone's data to the new one, it is very difficult to get access of my official documents which is a struggle. Additionally, the charger which was attached with the piece is not working properly and it gets easily detached from the adapter. Furthermore, i expect you to provide refund or get my mobile exchanged at the earliest possible. I am using apple products for the past 6 years and I have not suffered from these complains till now. In conclusion, I expect you to check the batch of products that came along with the defective ones. Thanking you for your assistance in advance. Yours sincerely, Madhumitaa Chandrasekaran
Band 6-7
IELTS Learner
20 days ago
Band 6-7
IELTS Learner
20 days ago
Dear Sir, Iam writing this letter with regard to a home appliance that i had bought from your shop last week.Its a mode 5 samsund washing machine with pu code 6578 purchased on 13 th march2025. I would like to bring to your attention about the dissatisfaction with the poroduct.During my first wash,i noticed that the spin option was not working and after the final wash the clother were recieved as wet.I cross checked with the manual to verify whether the settings were correct but still the results are same. I immediately contacted the store and intimated the issue to a customer service executive.They assured me that i would be recieving a call within 24 hrs from the shop.But still after 2 days of the incident,nobody contacted me. As the store manager of the shop,i want you to kindly look into this matter and take a decision accordingly.However,the appliance is under warranty period,so it can either be repaired or replaced.Iperfer the latter option.Iam attaching the reciept copy of purchase with this letter. Your's faithfully David
Band 6-7
IELTS Learner
1 month 1 day ago
Band 6-7
IELTS Learner
1 month 1 day ago
Dear Sir or Madam, I am Jay and I am writing this letter to inform you that I had recently purchased a blender from your store and there is some issue with the regulator and blades. I had bought the appliance yesterday around 5pm. There was a demo given by one of your store members on the steps to use. I have followed it exactly like it was explained. But as I tried to turn on the blender now, the blades are not moving and is stuck at a place making a loud noise. I kindly request you to send one of your members to take a look on this and repair the product. I notice that there is warranty for 6 months on this item and I believe I can avail it. If that doesn't work please allow me to exchange it with a new one. My address and contact number is provided in the bill produced yesterday. Kindly note my bill number, 3456908. Please let me know if you need any further details from me. Yours faithfully, Jay
Band 6-7
IELTS Learner
1 month 2 days ago
Band 6-7
IELTS Learner
1 month 2 days ago
Dear Sir or Madam, I hope you are doing well. I am writing this letter to bring it to your attention that the washing machine which I purchased from your store is not functioning properly as expected. Last week on 10 March, 2025, we visited your store Jayachandran, Valliyor branch and purchased a front load, 6 kg, LG washing machine for 26,000 Indian rupees. We were very excited to use it for the first time as it was working fine for last couple of days. Yesterday afternoon, when my mom tried to wash few cloths, the machine panel went irresponsive for few minutes. After huge struggle, the panel started to response but the washing did not initiated as expected. We checked the manuals and tried to use the normal washing mode but no luck. Since we have the warranty for this appliance, we would like you to arrange any of your technician to visit my home address so that they can exmaine it and help us with replacing it with the working one. It would be advisible to arrange this visit on 18 March 2025, when I will be available at home to describe the issue more precisely. I hope you will do the needful at the earliest. Yours faithfully, Mani
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