Eastern Energy Reading Answers: IELTS Reading Practice Test

How to best answer: 

• Focus on the exact wording of each statement to understand what it is asserting.
• Find the specific part of the text that relates to the statement. Carefully compare the statement with the corresponding part of the passage.
• Look for keywords in the statement and in the text. Pay attention to absolute terms like "always," "never," and "only."
• Decide if the statement is explicitly supported (True), contradicted (False), or if there is no clear information provided (Not Given).
• Base your answers strictly on the information given in the passage, not on your own knowledge or assumptions.

Reference: From Paragraph B, "Please give as much notice as possible if you are moving home, but at least 48 hours is required for us to make the necessary arrangements..."

Explanation: Customers need to inform Eastern Energy at least 48 hours before moving home, not upon arrival at the new address. Therefore, the statement is false.

Reference: From Paragraph C, "Always read the meter from left to right, ignoring any red dials."

Explanation: The passage instructs customers to read their own gas or electricity meters, confirming the statement as true.

Reference: Not Available

Explanation: The passage does not provide information comparing the cost effectiveness of gas versus electricity for heating purposes, so the answer is not given.

Reference: From Paragraph B, "Remember we can now supply electricity and gas at your new address, anywhere in the UK."

Explanation: Eastern Energy supplies energy to households throughout the UK as stated, making the statement true.

Reference: From Paragraph D, "If you would like advice on the efficient use of energy, please call our Energy Efficiency Line..."

Explanation: The Energy Efficiency Line is specifically for advice on energy efficiency, not general queries about energy supply, hence the statement is false.

Reference: From Paragraph G, "If you do, please contact our complaints handling team at PO Box 220, Stanfield, ST55 6GF or telephone us on 01316 753270."

Explanation: Complaints about energy supply should be directed to the complaints handling team, not necessarily by phone only. Therefore, the statement is false.

Reference: From Paragraph H, "If you experience any problems with your electricity supply, please call free on 0600 7838 836..."

Explanation: Customers are not charged for calling the emergency line about supply faults, confirming the statement as true.