Double Charge Refund Call: PTE Respond to a Situation Question with Sample Answers - Page 3

Your task

You will hear a description of a situation. Please respond to it as you would in that situation.

“Your credit card was charged twice for a purchase. Call customer support and ask for a refund.”

30 community answers with AI feedback

SCORE 14/16

hello. hope you're doing great. actually, i had a couple today because i went for a shopping and i swiped my credit card and the purchase which i did, it was charged wise. so, i just wanted your help to get me a refund of it because i paid for a purchased wise and i wanted you to help me with the reason. please kindly check to it and help me with that. it will be really helpful. thank you for your understanding.

AI Feedback

Content:

The response addresses the situation correctly, asking for a refund due to a double charge, but lacks some detail and clarity in expression.

Oral Fluency:

The speech is smooth and natural with no noticeable hesitation.

Pronunciation:

There are minor mispronunciations, but overall pronunciation is mostly accurate and understandable.

SCORE 14/16

hello abc bank customer care support. i have recently gone for a purchase of some grocery things and i have used my credit card for the purchase. and that time, they have taken around 200 pounds from my iphone. and later i go to know that they have charged with twice. and i need a help from your side that my amount has credited two times without my knowledge. hope you will find a solution for this. thank you.

AI Feedback

Content:

The response addresses the situation correctly by explaining the double charge and requesting help, achieving the communication goal, though it lacks some detail.

Oral Fluency:

The speech is smooth and natural with no noticeable hesitation.

Pronunciation:

There are minor mispronunciations, but overall, the speech is mostly accurate and understandable.

SCORE 14/16

hello, i'm calling regarding the bill issue on my credit card. i noticed that i was charged twice for the same transaction, which was not authorized. i kindly request you to review this issue and initiate a refund for the extra charge at the earliest. i can provide the transaction details if required. please let me know the next step in the expected timeline for the refund. thank you for your support.

AI Feedback

Content:

The response effectively addresses the situation by clearly stating the issue and requesting a refund, demonstrating a good understanding of the context and providing relevant details.

Oral Fluency:

The speech is mostly fluent with minor pauses, but overall maintains a natural flow.

Pronunciation:

Pronunciation is mostly clear, but there are some minor mispronunciations that slightly affect clarity.

SCORE 14/16

hi, am i talking to customer support from kotter bank? i want to report a problem that i have seen a twice payment that is done by my credit card. actually, on 19th, i have purchased our tv from online shopping and i see that while i was built from for the credit card, the 19th bill is generated by twice of 20,000 rupees. could you please check and give me a revenue or please fix it?

AI Feedback

Content:

The response adequately addresses the situation by clearly stating the problem of double charging and requesting a refund, with minor omissions in detail.

Oral Fluency:

The speech is mostly fluent with some pauses, but it remains understandable and coherent throughout.

Pronunciation:

The pronunciation is clear and precise, with only a few minor mispronunciations that do not affect overall comprehension.

SCORE 14/16

dear sir, i just noticed that my credit card has been charged twice. i'm assuming that it has been a mistake from your side. i request you to please refund the money back into my same credit card or adjust it with my next bill. i'm hoping that you take action on this as soon as possible and do not cause me any more inconvenience. thank you so much.

AI Feedback

Content:

The response clearly addresses the situation by requesting a refund for the double charge, achieving the communication goal with relevant details, though it could be slightly more developed.

Oral Fluency:

Speech is mostly fluent with some pauses, affecting the overall natural flow.

Pronunciation:

Pronunciation is clear and natural with precise articulation.

SCORE 14/16

i'm calling this to raise a complaint against your company because i was charged twice for a purchase that i made earlier. i need quicker solutions for my problem. it need to be rectified immediately because charging twice is not at all ethical. either i need a refund or i need to speak the highest official of your company.

AI Feedback

Content:

The response clearly addresses the situation by raising a complaint about the double charge and requesting a refund, achieving the communication goal with relevant details.

Oral Fluency:

Speech is mostly fluent with minor pauses, but some improvement could enhance the overall flow.

Pronunciation:

Pronunciation is clear and natural with precise articulation.

SCORE 14/16

hi i would like to inform you regarding the purchase i recently did with my credit card which was charged twice for a product which i purchased recently. can i get a refund for it? i don't know how it happened. when i check the statement it is showing it was charged twice as the amount. can you please do the needful?

AI Feedback

Content:

The response adequately addresses the situation by clearly stating the issue of double charging and requesting a refund, with only minor omissions in detail.

Oral Fluency:

The speech is smooth and natural, with only one disfluency noted, indicating a high level of fluency.

Pronunciation:

The pronunciation is mostly clear, with a few minor mispronunciations that do not significantly hinder understanding.

SCORE 14/16

i have a complaint here that i was charged twice for a purchase and i could give you my card details and also the time and the problem and the item that was charged twice and could you please look into this purchase and refund me the second time you charged me for the same purchase and be thankful for that.

AI Feedback

Content:

The response adequately addresses the situation, clearly stating the issue of being charged twice and requesting a refund. It includes relevant details and is mostly well-developed.

Oral Fluency:

The speech is smooth and natural, with no noticeable hesitations or disfluencies, demonstrating a strong command of fluency.

Pronunciation:

The pronunciation is mostly clear and accurate, with only minor mispronunciations that do not significantly affect comprehension.

SCORE 14/16

hey i'm calling to inform you that i recently used my credit card at sephora and i was charged twice for my purchase. it was around $500 and an amount of $1000 was deducted from my account. i was wondering what led to this and i wanted to request a refund of the same. thank you.

AI Feedback

Content:

The response effectively addresses the situation by clearly stating the issue of double charging and requesting a refund, demonstrating an understanding of the context.

Oral Fluency:

The speech is mostly fluent, but there are minor pauses that slightly affect the natural flow.

Pronunciation:

Pronunciation is clear and precise, with natural intonation, making the speech easy to understand.

SCORE 14/16

hello, i hope you're having a good day. i'm calling regarding the latest transaction that i have done on my credit card. it has brought my notice that twice the amount has been deducted through some errors. i would greatly appreciate it if you look.

AI Feedback

Content:

The response addresses the situation correctly and achieves the communication goal, but it lacks some development and detail.

Oral Fluency:

The speech is mostly fluent with minor pauses, but some areas could flow more smoothly.

Pronunciation:

The pronunciation is clear and natural with precise articulation.