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Describe A Bad Service You Received In A Restaurant Shop: IELTS Speaking Cue Card

You should say

  • When and where it happened?
  • What happened there?
  • How was it solved?
  • How did you feel about it?
Show all 44 answers

Cue 1:When and where it happened?

  • Begin by mentioning the name of the restaurant and the city where it is located.
  • Specify the date or occasion when you visited the restaurant.

Example

Last month, I visited a popular restaurant called 'Spice Junction' in Delhi with my friends to celebrate my birthday.


Cue 2:What happened there?

  • Describe the specific incident that made the service bad.
  • Include details about the staff's behavior and the impact it had on your experience.

Example

As soon as we arrived, we were ignored by the staff for nearly 20 minutes. When we finally got a table, the waiter was rude and took our order incorrectly, bringing us the wrong dishes.


Cue 3:How was it solved?

  • Explain how you addressed the issue with the staff or management.
  • Mention any actions taken by the restaurant to rectify the situation.

Example

I politely spoke to the manager about our experience. He was very apologetic and offered us complimentary drinks and ensured that our correct orders were prioritized.


Cue 4:How did you feel about it?

  • Share your feelings during the incident and after it was resolved.
  • Reflect on how this experience affected your view of the restaurant.

Example

Initially, I felt frustrated and disappointed, especially since it was my birthday celebration. However, after the manager's response and the complimentary drinks, I felt a bit better, but I still left the restaurant with mixed feelings.


Conclusion

    Example

    Overall, the experience taught me the importance of good service in a restaurant. While the manager's efforts to resolve the issue were appreciated, it made me reconsider whether I would return to 'Spice Junction' in the future.


    Following this structure will ensure you cover all the essential points while providing a clear and engaging response to the cue card topic.


    Tips to answer this Cue Card

    1: Vague Descriptions

    Using vague language can make your response unclear. Avoid general statements that do not provide specific details about the service you received.

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    Tip

    Be specific about the incident. Describe the location, the service received, and the exact issues you faced to create a clearer picture.


    2: Neglecting Emotions

    Failing to express your feelings can make your story less engaging. It's important to convey how the bad service affected you emotionally.

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    Tip

    Share your feelings during the experience. Use phrases like 'I felt frustrated' or 'I was disappointed' to connect with the listener.


    Ignoring Resolution

    Not mentioning how the issue was resolved can leave your story incomplete. It's essential to explain if and how the problem was addressed.

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    Tip

    Include details about how the restaurant handled the situation. Did they apologize, offer a refund, or improve the service? This adds depth to your response.


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    All Answers

    Here are all the answers by real-users practicing speaking for IELTS Cue Cards on our IELTS Prep App.

    Band 5

    I got bad service while eating, while ordered a biryani, because when I went to a restaurant lucky on my birthday, I ordered a biryani with my family and the waiters gave dirty plates, some uncleaned plates to me, then I used to, I talked to waiters and there is no response from them and they got negligence, always shown some negligence towards me and then I went to a restaurant manager and I talked to him and he came near to our table and he said that and he scolded, he scolded to the waiters and he tried, he tried to change our plates with the waiters and waiters came and changed our plates, then I got eaten biryani with new plates and it is, after the talking towards the manager, the problem is resolved.

    Band 5

    Recently, I visited a Pan-Asian restaurant called Haiku. I heard a lot of good reviews related to this restaurant. Upon reaching the restaurant, there was a lot of rush there. अगर हम जाएगा एक लिए बुक्ग में है था, हमें जाएगा इसके लिए एक लिए बुक्क जाएगा।

    Band 5

    after after some days me and my friend met in my district it is located in Karimnagar it is located in Telangana state so we decided to eat a biryani then we go to the restaurant after we enter into the restaurant after some time we ordered chicken biryani after few minutes we got a chicken biryani then chicken biryani they serve the waiter served us when we starting eating the chicken biryani it was so bad to eat I think it was yesterday biryani then we give complaint to them but they do not listen they said it is okay it's fine they say to me and we extremely do not eat that biryani we said we don't like this biryani can you refund it or they said there is no refund for you sir definitely you if you like to eat or eat the otherwise just leave and go from this restaurant they said I feel so upset then I was

    Band <5

    博多駅 博多駅
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