Describe A Bad Service You Received In A Restaurant Shop: IELTS Speaking Cue Card
You should say
- When and where it happened?
- What happened there?
- How was it solved?
- How did you feel about it?
44 unique answers with expert feedback
Cue 1:When and where it happened?
- Begin by mentioning the name of the restaurant and the city where it is located.
- Specify the date or occasion when you visited the restaurant.
Example
Last month, I visited a popular restaurant called 'Spice Junction' in Delhi with my friends to celebrate my birthday.
Cue 2:What happened there?
- Describe the specific incident that made the service bad.
- Include details about the staff's behavior and the impact it had on your experience.
Example
As soon as we arrived, we were ignored by the staff for nearly 20 minutes. When we finally got a table, the waiter was rude and took our order incorrectly, bringing us the wrong dishes.
Cue 3:How was it solved?
- Explain how you addressed the issue with the staff or management.
- Mention any actions taken by the restaurant to rectify the situation.
Example
I politely spoke to the manager about our experience. He was very apologetic and offered us complimentary drinks and ensured that our correct orders were prioritized.
Cue 4:How did you feel about it?
- Share your feelings during the incident and after it was resolved.
- Reflect on how this experience affected your view of the restaurant.
Example
Initially, I felt frustrated and disappointed, especially since it was my birthday celebration. However, after the manager's response and the complimentary drinks, I felt a bit better, but I still left the restaurant with mixed feelings.
Conclusion
Example
Overall, the experience taught me the importance of good service in a restaurant. While the manager's efforts to resolve the issue were appreciated, it made me reconsider whether I would return to 'Spice Junction' in the future.
Following this structure will ensure you cover all the essential points while providing a clear and engaging response to the cue card topic.
Tips to answer this Cue Card
1: Vague Descriptions
Using vague language can make your response unclear. Avoid general statements that do not provide specific details about the service you received.
Tip
Be specific about the incident. Describe the location, the service received, and the exact issues you faced to create a clearer picture.
2: Neglecting Emotions
Failing to express your feelings can make your story less engaging. It's important to convey how the bad service affected you emotionally.
Tip
Share your feelings during the experience. Use phrases like 'I felt frustrated' or 'I was disappointed' to connect with the listener.
Ignoring Resolution
Not mentioning how the issue was resolved can leave your story incomplete. It's essential to explain if and how the problem was addressed.
Tip
Include details about how the restaurant handled the situation. Did they apologize, offer a refund, or improve the service? This adds depth to your response.
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