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Updated on Sep 16, 2024, 19:05
In IELTS Speaking, cue cards prompt test-takers to discuss specific topics. Today's focus is on recounting a complaint that ended with a satisfying resolution. Business leaders, with their impactful contributions to society, often serve as beacons of inspiration, driving progress and innovation.
Throughout this piece, we'll analyse sample responses to this topic, examining how effective communication and problem-solving led to favourable outcomes. Join us as we explore the art of constructive complaint resolution in diverse contexts.
Introduction:
Describing your experience/opinion/interest:
Key highlights:
Conclusion:
Introduction:
Describing your experience/opinion/interest:
Key highlights:
Conclusion:
Introduction:
Describing your experience/opinion/interest:
Key highlights:
Conclusion:
When the cue card section starts, the examiner will hand you the cue card with the printed topic. They will then instruct you to speak on the topic for two minutes. You'll have one minute to prepare your response before speaking.
To answer cue cards effectively, start with a brief introduction to the complaint you made and the outcome you found satisfactory. Then, break down your response into smaller sections: Introduction, describing your experience/opinion/interest, key highlights, and conclusion.
Introduction:
Describing Your Experience/Opinion/Interest:
Key Highlights:
Conclusion:
After you finish your cue card response, the examiner will ask you some follow-up questions. This part of the test is designed to explore your ideas further and assess your ability to discuss topics in more depth. The questions will often be related to the topic you spoke about in your cue card response.
You should expect to discuss broader issues or share your opinions and experiences related to the topic. It's important to stay calm, speak clearly, and provide detailed answers.
Answer 1: People typically tend to voice their grievances when they feel dissatisfied or encounter issues with a product, service, or situation. Complaints often arise when expectations are not met or when there's a perceived discrepancy between what was promised and what was delivered.
Answer 2: The common occasions for people to express discontent are when they experience poor customer service, encounter delays or inconveniences, or perceive a lack of quality in the goods or services they've received. Additionally, grievances may surface when individuals feel their rights have been violated or when they perceive unfair treatment.
Answer 1: Instead of solely resorting to complaints, individuals should consider proactive approaches to problem-solving. This might involve communicating directly with relevant parties to address concerns, seeking alternative solutions or compromises, and actively engaging in constructive dialogue to find mutually beneficial resolutions.
Answer 2: In addition to complaining, individuals can explore various problem-solving strategies such as brainstorming creative solutions, seeking advice or assistance from experts or peers, conducting research to understand the issue better, and taking proactive steps to prevent similar problems from occurring in the future. Adopting a proactive and solution-focused mindset often leads to more effective and sustainable resolutions.
Answer 1:It depends on the circumstances. While I strive to maintain composure in most situations, there are times when I do experience anger, particularly when faced with injustice, incompetence, or dishonesty. However, I make a conscious effort to manage and express my anger constructively, focusing on finding solutions rather than dwelling on negative emotions.
Answer 2: Generally, I try to keep a level head and approach situations with patience and understanding. However, like anyone, there are instances where I may feel angry or frustrated, especially when faced with challenges or obstacles. In such cases, I endeavour to channel my emotions productively, seeking to address the underlying issues and maintain respectful communication with others.
Answer 1: Complaining can sometimes serve as an initial step towards problem resolution by highlighting issues that need attention. When done constructively and clearly, complaints can prompt organisations or individuals to address shortcomings, improve services, or rectify mistakes. However, for complaints to effectively solve problems, it's crucial that they are accompanied by proactive efforts to seek solutions and engage in constructive dialogue.
Answer 2: While complaining may draw attention to problems, its effectiveness in solving them largely depends on its approach. Simply venting frustration without offering constructive feedback or seeking a resolution is unlikely to lead to meaningful change. However, when complaints are communicated effectively, backed by evidence or suggestions for improvement, and followed up with proactive problem-solving efforts, they can contribute to resolving issues and driving positive change.
Ans. While IELTS cue cards may not repeat often, they often cover similar themes or topics. To prepare, focus on developing flexible speaking skills rather than memorising specific answers.
Ans. Effective time management during the Cue Card task involves planning your response, allocating time for each point, and practising speaking concisely while covering all relevant information.
Ans. Common mistakes in IELTS speaking include grammar errors, pronunciation issues, lack of coherence or fluency, and failure to address the task prompt fully. Regular practice, feedback, and targeted improvement can help address these challenges.
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