Introduction (Covers: When it happened):

• I once had a problem while shopping online for a new laptop.
• This happened last year when I was searching for a good deal on a reliable website.
• I found a laptop that seemed perfect, with all the features I needed, and placed the order.

Describing Your Experience/Opinion (Covers: What you bought?):

• After placing the order, I received a confirmation email stating that the laptop would be delivered within five days.
• As the delivery date approached, I noticed that the tracking information hadn't been updated.
• I contacted customer service, and they assured me that everything was on schedule.

Key Highlights (Covers: What problem you had?):

• Despite their reassurances, the laptop didn't arrive on the promised date.
• I called customer service again and was informed that there had been a delay due to a stock issue.
• Frustrated, I asked for a refund, but the process was complicated and took longer than expected.

Conclusion (Covers: Explain how you felt about the experience):

• Eventually, after multiple follow-ups, I received my refund, but it left me quite dissatisfied with the service.
• This experience taught me to be more cautious when shopping online.
• It highlighted the importance of good customer service and transparent communication.

Introduction (Covers: When it happened):

• I experienced a problem while shopping in a store a few months ago.
• It was during the holiday season, and the store was extremely busy.
• I was looking for a particular item as a gift for a friend.

Describing Your Experience/Opinion (Covers: What you bought?):

• I found the item I wanted, which was a stylish winter coat.
• I waited in a long queue at the checkout counter.
• When it was finally my turn, the cashier informed me that the coat had the wrong price tag.

Key Highlights (Covers: What problem you had?):

• The coat was priced higher than what was displayed, which was quite frustrating.
• I requested to speak with the manager to resolve the issue.
• The manager took a long time to arrive and was not very helpful, insisting on the higher price.

Conclusion (Covers: Explain how you felt about the experience):

• I felt very disappointed and left the store without purchasing the coat.
• This experience made me more cautious about checking prices before heading to the checkout.
• It also made me realise the importance of clear pricing and good customer service.

Introduction (Covers: When it happened):

• I encountered a problem while shopping online for a birthday gift last month.
• It was my sister's birthday, and I wanted to buy her a beautiful necklace from a popular jewellery website.
• I placed the order well in advance to ensure timely delivery.

Describing Your Experience/Opinion (Covers: What you bought?):

• The necklace looked perfect on the website, and I was excited about my purchase.
• I received a confirmation email with the estimated delivery date, which was three days before her birthday.
• As the delivery date approached, I noticed there were no updates on the tracking information.

Key Highlights (Covers: What problem you had?):

• The necklace didn't arrive on the promised date, leaving me worried.
• I contacted customer service, and they informed me that there was a delay due to logistical issues.
• I was assured it would arrive soon, but the necklace was delivered two days after her birthday, which was very disappointing.

Conclusion (Covers: Explain how you felt about the experience):

• I felt let down because I couldn't give my sister her gift on her special day.
• This experience taught me to order important items well in advance to account for potential delays.
• It also emphasised the importance of clear communication and reliable service from online retailers.