Customer Satisfaction Survey Listening Answers: IELTS Listening Practice Test

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Updated on Jul 02, 2024, 11:57

The IELTS Listening section evaluates your ability to comprehend spoken English across various contexts. This section lasts approximately 30 minutes and comprises 4 recordings, each followed by a series of questions. The recordings feature diverse accents and address a variety of everyday and academic scenarios.


You will encounter a range of question types, including multiple-choice, matching, plan/map/diagram labelling, form/note/table/flow-chart/summary completion, and sentence completion. The primary aim of the listening section is to assess your capability to grasp both the main ideas and specific details presented in spoken content, as well as your ability to follow the progression of ideas.


In the customer satisfaction survey audio, you will listen to interactions between survey administrators and respondents. The survey assesses customer experiences and satisfaction levels with a product or service. Respondents provide feedback on various aspects such as quality, affordability, customer service, and overall satisfaction. Survey administrators explain different survey questions and gather responses to evaluate customer opinions effectively.

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1. Customer Satisfaction Survey Listening Answers

Find the audio for Customer Satisfaction Survey here. Listen to the audio carefully before attempting the questions that follow!

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2. Customer Satisfaction Survey Listening Questions & Answers

Discover exciting and informative IELTS Listening Answers about Customer Satisfaction Survey

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Customer Satisfaction Survey Listening Answers




General Information

    This test has four sections, each containing four recordings and 40 questions, but this practice test contains one section with 10 questions of the overall IELTS Listening section.

  • You are not allowed to open this section unless asked to do so.
  • Listen to the instructions of each section carefully.
  • Answer all the questions
  • Be alert while listening to the audio
  • Take notes of the keywords while listening to the audio
  • You will be given only 10 minutes to write your answers on the separate answer sheet at the end of the test, for which you have to use a pencil.




Customer Satisfaction Survey Listening Questions & Answers

Discover exciting and informative IELTS Listening Answers about Customer Satisfaction Survey

Questions and Answers 1-10
  • Complete the form below
  • Write ONE WORD AND/OR A NUMBER for each answer.



Customer Details


Name: Sophie Bird

Occupation: 1. …………

Reasons for travel today: 2. …………


Journey Information

Name of station returning to: 3. ………….

Type of ticket purchased: standard 4. …………… ticket

Cost of ticket: 5. £ …………..

When ticket was purchased: yesterday

Where the ticket was bought: 6. ……………


Satisfaction with journey:

Most satisfied with: the wifi

Least satisfied with: the 7. ………….. This morning


Satisfaction with station facilities

Most satisfied with: how much 8. …………… was perfect

Least satisfied with: lack of seats, particularly on the 9. ……………

Neither satisfied nor dissatisfied with: the 10. …………… available                       


Customer Satisfaction Survey Listening Answers (1-10)


Type of Question: Form Completion


You will listen to a recording that relates to everyday situations, such as filling out a form for a service, purchase, or application. Your task is to complete missing information on a form based on what you hear in the recording. You'll need to fill in specific details like names, dates, numbers, addresses, prices, quantities, etc.

How to best answer this:


  • Information in the recording usually corresponds to the order of the questions on the form.
  • It's crucial to adhere to the word limit and any other instructions provided.
  • Before the recording starts, quickly review the form to anticipate needed information.
  • Look for keywords on the form to help identify when relevant information is mentioned in the recording.
  • Be prepared for the information to be paraphrased or expressed differently from what's written on the form.


1. Journalist
2. Shopping
3. Stainforth
4. Return
5. 23.70
6. Online
7. Delay
8. Information
9. Platform(s)
10. Parking

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Q. Can I take notes during the IELTS Listening test?

Ans. Yes, you are permitted to write notes while listening to the recordings in the IELTS Listening test. These notes are essential for capturing key details and ensuring accurate responses to the questions. Effective note-taking helps in remembering specific information when transferring answers.

Q. Is there any extra time to transfer answers after the finished test?

Ans. Yes, there is a designated 10-minute period at the end of the listening test specifically for transferring your answers from the question booklet to the answer sheet. This extra time allows you to transfer your answers and check for mistakes or omissions carefully.

Q. Can I wear headphones during the IELTS Listening test?

Ans. Yes, headphones are provided for candidates to use during the IELTS Listening test. You can adjust the volume to ensure clear and comfortable listening throughout the test.