Faulty Appliance Complaint

Dear Sir, I hope this letter find you well. I am writing to bring to your attention an issue with a home appliance that I recently purchased from your store. On November 20, 2024, I bought a washing machine, and upon using it, I noticed a significant problem. The appliance makes an unusual noise and fails to complete the wash cycle. This issue has rendered the appliance non-functional and has caused considerable inconvenience. Given the circumstances, I kindly request that you arrange for either a replacement of the defective appliance or a full refund. Enclosed is a copy of the purchase receipt for your reference. I am also available to bring the appliance back to the store for an inspection if needed. I appreciate your prompt attention to this matter and look forward to a swift and statisfactory resolution. Thank you for your understanding and cooperation in addressing this issue. Yours faithfully, Muhammad Bilal Javaid

Dear Sir or Madam, I, Mr. Bharath.M, am writing this letter raising issue with an appliance i had bought earlier from your store two days back. I had purchased a Samsung Mobile phone, two days back from Pai International at the R T Nagar outlet in Bangalore. The item costed me 42,250 Rupees and came with a warranty of two years. The salesman guaranteed me that if i had any issue with appliance post purchase, i could get in touch with the store. The phone was working just fine before, until today, when it switched off, despite me not having done so. Unfortunately, the phone has not regained power, even after an hour of charging. My guess is that the battery installed is defunct and I would appeciate it if you could exchage this phone for another. I also have the bill of purchase in my possession and will be visiting your store soon. Looking forward to hearing from you and expecting your full cooperation. Thanking You, Yours Sincerely, Mr. Bharath.M

Dear Sir or Madam, I hope this letter finds you well. I am writing this because the appliance I purchased from your store is not working properly. I have bought a microwave oven from your store last week. It is from the company XYZ, and the product number is 123456. The oven I purchased has multifunctions, which can be used in many ways like grill, baking, and cooking, and is quite expensive. However, when I first tried to use it for my new recipe, I noticed that the start and stop buttons had some issues and these buttons were not working properly. Therefore, I want to request you to replace it if possible or not, then I would like to get a refund. It is something that my husband really wanted for a long time because he loves cooking, and I specially bought this for him only. I hope you will look into this and looking forward to your reply. Yours faithfully, Hirna Gharia.

Dear Sir or Madam, I am writing this letter to bring to your kind notice about the problems I am facing with the refrigerator I purchased from your store last month. The receipt number of my purchase is 123 and the date I bought it is 12/11/2024. Although, I had purchased a lot of equipments from your store in the past and are working fine without any issues, but this time the refrigerator I bought is not cooling well, as it should be. Additionally, sometimes it is making annoying noises, especially in the night time. Also, only few days back from son noticed that there is a crack in the box of vegetables compartment. I would like to request you, to please take urgent notice of these issues and replace my refrigerator at the earliest. Please let me know when i can come and get it replaced. you can mail me or call me anytime between 8 AM to 8 PM. Hope my request would be taken up at utmost priority. Your Sincerely, John Doe

Dear Sir or Madam, I am writing this letter regarding a problem with the purchase I made last week at your store. Last Sunday afternoon, I bought the latest model of the Samsung television. The product was delivered to me yesterday, and after unboxing it, I tried to start the television. The TV was responsive and quick in execution, but I noticed that there was some issue with the colour contrast of the screen. At first, I thought I was overthinking, but when I decided to watch my son's childhood CD, I was convinced that there was some problem with the brightness of the colours on the screen. Hence, I would like to request you to a replacement for my purchase. I have all the documents including the purchase receipt and a warranty card issued by your store's employee. I hope to hear from you soon. You can contact me by email or contact number, which I have already provided. Thank you. Yours truly, XYZ

Dear Sir, I am writing this letter to express my dissatisfaction about a Samsung refrigerator that I purchased from your store. I bought the fridge on 15th December 20024 which was around ten days ago. Initially, it was working fine, but later I discovered that the door was not getting shut properly hence leaving contents of the fridge getting soiled. I hope you undertand that the door is one of the key components of the physical attributes of a refrigerator and as there is a fault in the door it is letting in all the moisture inside. This in turn is hampering the overall functioning of the fridge. I immediately contacted your Customer Care Manager over the phone and requested him to get the faulty model exchanged since it is under a five year warranty term. He told me in return to get it repaired. You can well understand how upset I was to learn that from him. I insist to have the damaged fridge replaced at once without any further notice. Otherwise, I will be forced to stop my balance installments to your company. I have been buying products from your store for almost a decade and I am very uncomfortable with the whole situation. I am dissapointed with the product as well as the service that your store has provided. Looking forward to hear from you. Yours faithfully, Sudeshna Chakravarty

Dear Sir/Madam I am writing this letter in regards to a faulty appliance purchased from you store. I bought a microwave oven from your store a week ago, on 14th December, 2024. It was the opening day promotion sale for this new branch on Adam street. Unfortunately, the microwave oven stopped working after two days. The oven completely shuts down before the cycle is completed. For instance, if I run the timer for 5 minutes, the oven will shut down after 2 or 3 minutes. I have to restart the oven. Thus, creating a great deal of inconvenience for me. I would like the manager to replace the microwave oven for me, either same brand or different, as long as I don't have to pay extra. If that is not possible, I would like to have a full refund. Looking forward to your cooperation in this matter. Thanking you in advance. Your faithfully, Jana.

To, The Store Manager, Brilliant Home Appliances, Gachibowlli, Hyderabad. Subject - Letter to inform faulty equiment Dear Sir/Madam, I, Anchal Tewari, recently bought a washing machine from your store. I wanted to bring an issue to your attention and request you to help with replacing it. The purchase was made on the 2nd of January, in person, at your Gachibowli store. The machine was delivered and installed by your staff on the following day. After the installation, they demonstrated a dry-run and everything looked alright. However, after a few days of the usage, today morning the machine made an absurd noise during the rinse stage. Moreover, I could sense a burning smell. I had then stopped the machine immediately. Therefore, I request you to please send someone to take a look at it on an urgent basis. I am hoping that you would be able to get it replaced. I look forward to hearing back from you soon. Please find the receipt attached to this letter. Yours Sincerely, Anchal Tewari

Dear Sir or Madam, I hope you are doing well. I am writing this letter to bring it to your attention that the washing machine which I purchased from your store is not functioning properly as expected. Last week on 10 March, 2025, we visited your store Jayachandran, Valliyor branch and purchased a front load, 6 kg, LG washing machine for 26,000 Indian rupees. We were very excited to use it for the first time as it was working fine for last couple of days. Yesterday afternoon, when my mom tried to wash few cloths, the machine panel went irresponsive for few minutes. After huge struggle, the panel started to response but the washing did not initiated as expected. We checked the manuals and tried to use the normal washing mode but no luck. Since we have the warranty for this appliance, we would like you to arrange any of your technician to visit my home address so that they can exmaine it and help us with replacing it with the working one. It would be advisible to arrange this visit on 18 March 2025, when I will be available at home to describe the issue more precisely. I hope you will do the needful at the earliest. Yours faithfully, Mani

Dear Sir, I am writing this letter to express my dissatisfaction towards a pressure cooker that I recently purchased from your store 5 days ago. Before buying this appliance, I had examined it thoroughly for any visible wear and tear. But, unfortunately, I missed out on checking one of the important part which was not directly a part of the pressure cooker but is equally very critical for it to function effectively. The part I am referring to is the cooker ring. It was given to me in a seperately packaged polythene bag, which was green in colour. I was also told by the sales person that, it is a new piece and was properly checked before being packed. So, I took faith in his saying and did not open and checked it at the store. But, when I reached home and tried to use the appliance, I found that water was continously spilling from the it. After properly examining the issue, I was able to figure out a cut in the ring. Due to this I am unable to make proper food due to inusability of the cooker. Thus, kindly provide me with a replacement with a new pressure cooker since it is still under warranty. I hope to hear from you soon. Yours sincerely, Jayesh Pandit