Instructions
WRITING TASK 1
You should spend about 20 minutes on this task.
You recently bought a home appliance from a store. However, you noticed some fault in the equipment.
Write a letter to the store manager. In your letter
• mention when you purchased the appliance
• explain the issue with the appliance
• express what you want the store manager to do
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Top rated answers
Here are the 5 highest scoring answers by real-users for this IELTS Writing Task 1 Letter Writing topic.
Band 6-7
IELTS Learner
26 days ago
Band 6-7
IELTS Learner
26 days ago
Dear Sir or Madam, I am writing this letter regarding a problem with the purchase I made last week at your store. Last Sunday afternoon, I bought the latest model of the Samsung television. The product was delivered to me yesterday, and after unboxing it, I tried to start the television. The TV was responsive and quick in execution, but I noticed that there was some issue with the colour contrast of the screen. At first, I thought I was overthinking, but when I decided to watch my son's childhood CD, I was convinced that there was some problem with the brightness of the colours on the screen. Hence, I would like to request you to a replacement for my purchase. I have all the documents including the purchase receipt and a warranty card issued by your store's employee. I hope to hear from you soon. You can contact me by email or contact number, which I have already provided. Thank you. Yours truly, XYZ
Band 6-7
IELTS Learner
1 month 2 days ago
Band 6-7
IELTS Learner
1 month 2 days ago
Dear Sir or Madam, I am writing this letter to bring to your kind notice about the problems I am facing with the refrigerator I purchased from your store last month. The receipt number of my purchase is 123 and the date I bought it is 12/11/2024. Although, I had purchased a lot of equipments from your store in the past and are working fine without any issues, but this time the refrigerator I bought is not cooling well, as it should be. Additionally, sometimes it is making annoying noises, especially in the night time. Also, only few days back from son noticed that there is a crack in the box of vegetables compartment. I would like to request you, to please take urgent notice of these issues and replace my refrigerator at the earliest. Please let me know when i can come and get it replaced. you can mail me or call me anytime between 8 AM to 8 PM. Hope my request would be taken up at utmost priority. Your Sincerely, John Doe
Band 6-7
IELTS Learner
1 month 7 days ago
Band 6-7
IELTS Learner
1 month 7 days ago
Dear Sir, I hope this letter find you well. I am writing to bring to your attention an issue with a home appliance that I recently purchased from your store. On November 20, 2024, I bought a washing machine, and upon using it, I noticed a significant problem. The appliance makes an unusual noise and fails to complete the wash cycle. This issue has rendered the appliance non-functional and has caused considerable inconvenience. Given the circumstances, I kindly request that you arrange for either a replacement of the defective appliance or a full refund. Enclosed is a copy of the purchase receipt for your reference. I am also available to bring the appliance back to the store for an inspection if needed. I appreciate your prompt attention to this matter and look forward to a swift and statisfactory resolution. Thank you for your understanding and cooperation in addressing this issue. Yours faithfully, Muhammad Bilal Javaid
Band 6-7
IELTS Learner
1 month 7 days ago
Band 6-7
IELTS Learner
1 month 7 days ago
Dear Sir or Madam, I, Mr. Bharath.M, am writing this letter raising issue with an appliance i had bought earlier from your store two days back. I had purchased a Samsung Mobile phone, two days back from Pai International at the R T Nagar outlet in Bangalore. The item costed me 42,250 Rupees and came with a warranty of two years. The salesman guaranteed me that if i had any issue with appliance post purchase, i could get in touch with the store. The phone was working just fine before, until today, when it switched off, despite me not having done so. Unfortunately, the phone has not regained power, even after an hour of charging. My guess is that the battery installed is defunct and I would appeciate it if you could exchage this phone for another. I also have the bill of purchase in my possession and will be visiting your store soon. Looking forward to hearing from you and expecting your full cooperation. Thanking You, Yours Sincerely, Mr. Bharath.M
Band 6-7
IELTS Learner
1 month 13 days ago
Band 6-7
IELTS Learner
1 month 13 days ago
Dear Sir or Madam, I hope this letter finds you well. I am writing this because the appliance I purchased from your store is not working properly. I have bought a microwave oven from your store last week. It is from the company XYZ, and the product number is 123456. The oven I purchased has multifunctions, which can be used in many ways like grill, baking, and cooking, and is quite expensive. However, when I first tried to use it for my new recipe, I noticed that the start and stop buttons had some issues and these buttons were not working properly. Therefore, I want to request you to replace it if possible or not, then I would like to get a refund. It is something that my husband really wanted for a long time because he loves cooking, and I specially bought this for him only. I hope you will look into this and looking forward to your reply. Yours faithfully, Hirna Gharia.
All Answers
Here are all the answers by real-users practicing writing for IELTS writing Task 1 Letter Writing on our IELTS Prep App.
Band 6-7
IELTS Learner
26 days ago
Band 6-7
IELTS Learner
26 days ago
Dear Sir or Madam, I am writing this letter regarding a problem with the purchase I made last week at your store. Last Sunday afternoon, I bought the latest model of the Samsung television. The product was delivered to me yesterday, and after unboxing it, I tried to start the television. The TV was responsive and quick in execution, but I noticed that there was some issue with the colour contrast of the screen. At first, I thought I was overthinking, but when I decided to watch my son's childhood CD, I was convinced that there was some problem with the brightness of the colours on the screen. Hence, I would like to request you to a replacement for my purchase. I have all the documents including the purchase receipt and a warranty card issued by your store's employee. I hope to hear from you soon. You can contact me by email or contact number, which I have already provided. Thank you. Yours truly, XYZ
Band 6-7
IELTS Learner
1 month 2 days ago
Band 6-7
IELTS Learner
1 month 2 days ago
Dear Sir or Madam, I am writing this letter to bring to your kind notice about the problems I am facing with the refrigerator I purchased from your store last month. The receipt number of my purchase is 123 and the date I bought it is 12/11/2024. Although, I had purchased a lot of equipments from your store in the past and are working fine without any issues, but this time the refrigerator I bought is not cooling well, as it should be. Additionally, sometimes it is making annoying noises, especially in the night time. Also, only few days back from son noticed that there is a crack in the box of vegetables compartment. I would like to request you, to please take urgent notice of these issues and replace my refrigerator at the earliest. Please let me know when i can come and get it replaced. you can mail me or call me anytime between 8 AM to 8 PM. Hope my request would be taken up at utmost priority. Your Sincerely, John Doe
Band 6-7
IELTS Learner
1 month 7 days ago
Band 6-7
IELTS Learner
1 month 7 days ago
Dear Sir, I hope this letter find you well. I am writing to bring to your attention an issue with a home appliance that I recently purchased from your store. On November 20, 2024, I bought a washing machine, and upon using it, I noticed a significant problem. The appliance makes an unusual noise and fails to complete the wash cycle. This issue has rendered the appliance non-functional and has caused considerable inconvenience. Given the circumstances, I kindly request that you arrange for either a replacement of the defective appliance or a full refund. Enclosed is a copy of the purchase receipt for your reference. I am also available to bring the appliance back to the store for an inspection if needed. I appreciate your prompt attention to this matter and look forward to a swift and statisfactory resolution. Thank you for your understanding and cooperation in addressing this issue. Yours faithfully, Muhammad Bilal Javaid
Band 6-7
IELTS Learner
1 month 7 days ago
Band 6-7
IELTS Learner
1 month 7 days ago
Dear Sir or Madam, I, Mr. Bharath.M, am writing this letter raising issue with an appliance i had bought earlier from your store two days back. I had purchased a Samsung Mobile phone, two days back from Pai International at the R T Nagar outlet in Bangalore. The item costed me 42,250 Rupees and came with a warranty of two years. The salesman guaranteed me that if i had any issue with appliance post purchase, i could get in touch with the store. The phone was working just fine before, until today, when it switched off, despite me not having done so. Unfortunately, the phone has not regained power, even after an hour of charging. My guess is that the battery installed is defunct and I would appeciate it if you could exchage this phone for another. I also have the bill of purchase in my possession and will be visiting your store soon. Looking forward to hearing from you and expecting your full cooperation. Thanking You, Yours Sincerely, Mr. Bharath.M
Band 6-7
IELTS Learner
1 month 13 days ago
Band 6-7
IELTS Learner
1 month 13 days ago
Dear Sir or Madam, I hope this letter finds you well. I am writing this because the appliance I purchased from your store is not working properly. I have bought a microwave oven from your store last week. It is from the company XYZ, and the product number is 123456. The oven I purchased has multifunctions, which can be used in many ways like grill, baking, and cooking, and is quite expensive. However, when I first tried to use it for my new recipe, I noticed that the start and stop buttons had some issues and these buttons were not working properly. Therefore, I want to request you to replace it if possible or not, then I would like to get a refund. It is something that my husband really wanted for a long time because he loves cooking, and I specially bought this for him only. I hope you will look into this and looking forward to your reply. Yours faithfully, Hirna Gharia.
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