What should I do if my dMAT exam registration payment succeeded but the booking portal shows no booking?
If your payment went through but no booking appears, do not repay immediately, since this is usually a syncing glitch rather than lost money. Screenshot the error screens, save your bank statement showing the deduction, and email official support with your transaction reference so they can manually confirm your slot.
A payment that disappears from the booking screen is usually a technical syncing issue rather than lost money, so stay calm and do not repay straight away. Your first job is to gather proof, and your second job is to get that proof in front of support quickly.
Your Immediate Action Checklist
| Step | What To Do |
|---|---|
| 1. Collect proof | Screenshot payment screen, error page, and dashboard |
| 2. Save bank record | Download your statement showing the exact deduction |
| 3. Get transaction ID | Note the reference or authorisation code from your bank |
| 4. Email support | Send name, date of birth, ID, test centre, and screenshots |
What Happens Next
- Support teams typically resolve syncing glitches and manually confirm your slot within about five working days.
- Keep checking your registered inbox for an automated confirmation email with your receipt.
- If you are within 48 hours of the registration deadline and have not heard back, consider a second payment on a different card, then request a refund or chargeback for the first attempt.
My Advice
Email support the same day the issue happens rather than waiting to see if it resolves itself. A clear paper trail with screenshots and your transaction ID is what gets these glitches fixed fastest.
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