What can you do if uni-assist marks your application incomplete for a document you already submitted, after the deadline has passed?
Raise a formal objection with uni-assist through their contact form, stating the exact filename and upload date, and attach proof it was submitted before your deadline. Also email the university's international office directly with your evaluation report, since the university can manually pull your file and override the error.
If uni-assist wrongly flags a document you already submitted, do not simply re-upload it and hope the system notices, since post deadline changes can be ignored. Instead, formally challenge the error and loop in the university directly, because they can access and override your file.
Two Channels To Push Through Together
| Channel | What To Send |
|---|---|
| Uni-assist contact form | Filename, upload date, and a screenshot of upload history |
| University international office | Your evaluation report plus the contested document |
Common Reasons This Happens By Mistake
- Your transcript was missing a grading scale page, even though the marks page itself was uploaded correctly.
- A required notarised translation or apostille was not attached alongside the original document.
- You applied through a preliminary review document but missed a separate step required directly on the university portal.
My Advice
Write to the course coordinator today with your uni-assist evaluation report attached, and specifically ask them to manually pull your file rather than waiting for the system to update. Keep a dated copy of every message you send, since it becomes your evidence if you need to appeal further.
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