How will you reach out to me regarding my study abroad application?
Yes, our counsellors reach out through the email and phone number you registered on the LeapScholar platform, along with in-app updates and calls or WhatsApp messages when something is urgent. Keep both details current and check your inbox, spam folder, and app notifications regularly so no update is missed.
We keep in touch with you through the contact details you registered on the LeapScholar platform, so the accuracy of that information directly affects how smoothly your application moves forward.
How We Stay in Touch With You
| Channel | Used For | What You Should Do |
|---|---|---|
| Registered email | Application updates, document requests, counsellor notes | Check your inbox and spam folder daily |
| Registered phone or WhatsApp | Urgent follow-ups, reminders, counselling calls | Keep the number active and reachable |
| LeapScholar platform or app | Status updates, uploads, timelines | Log in regularly to track your progress |
Keeping Your Application Communication Safe
- Update your details immediately if your email or phone number changes during the process.
- Respond quickly to document requests since delays here are the most common cause of slower processing.
- Verify official channels and be cautious of messages asking for payments outside the platform.
My Advice
In my experience, students who miss updates almost always have an old phone number or a full inbox on file. Add our contact details to your phone and email safe senders list at the start of your application, and check the app itself, not just email, since some updates land there first.
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