After a visa rejection, does the agency provide assistance until visa approval, including calls and support?
Whether an agency keeps helping you until visa approval after a rejection depends entirely on your specific contract and package, since no legitimate agency can guarantee approval, and basic packages often only cover the first submission while comprehensive ones include reapplication support, mock interviews, and continued calls until you succeed.
Your agency's support after a visa rejection depends entirely on what you signed up for, not on a general industry standard. You need to check your own agreement closely, because some packages end at the first submission while others carry you through reapplication. Reading the fine print now saves you from a nasty surprise later.
Support Levels You May Encounter
| Package Type | What It Usually Covers |
|---|---|
| Basic or limited support | Only the initial visa submission; reapplication, calls, and document review cost extra |
| Comprehensive or end to end support | Reapplication strategy, mock interviews, and continued calls until a positive outcome or a set number of attempts |
Questions to Ask Your Agency Right Now
- Does the contract cover re-filing, or only the original submission?
- Are calls and consultations unlimited, or restricted to automated updates?
- What exactly does the agency consider service rendered once your file is submitted to the embassy?
My Advice
Pull out your service agreement today and look specifically for the words refusal, reapplication, and refund. If those terms are missing or vague, ask your agency for written confirmation of their post rejection policy before you pay them anything further, so you know exactly what support you are entitled to.
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